I am a Russian and was very pleasantly surprised by the level and service provided by this institution.
Well done! Fast, professional and very friendly.
I quickly solved all my problems. The attitude is respectful, even though I am not a resident. The quality of services (attitude, speed of service, informativeness, etc.) is at a high level. Thanks!
This is a terrible horror, not a single window!
I came to this "Single Window" in order to open an EDS (electronic signature). Which is, by the standards of the Single Window itself, a minor task that is quickly solved.
After receiving the number, I realized that there were 17 more people at home, but I think we can handle it in half an hour, since there are a lot of employees. But that was not the case! I waited 2 hours for this fucking EDS to be opened to me in 3 minutes!
Employees are dead flies.
The reception is ignorant stumps.
The building is new, the staff is responsive, the conditions are cool: a huge waiting room, an electronic queue, upholstered sofas, a library, a cafe, a playground, toilets and a mother&child room!
The staff is forgiving to clients with individual needs.
And they also work extraterritorially.
Well done!
I came to make a new cadastre for the apartment, brought the necessary documents, everything was done in three days, including weekends,they work quickly, minus a star for not telling me what documents were needed right away on my first visit and I had to come twice
Polite and fast service. In the summer, the air conditioners work well, I wish the children's corner would be better designed, otherwise there is nothing to occupy the child with, and the queues there are always long.
Working hours, weekdays only. Window 23 for PINFL issuance starts working already at 8:50. The ticket can be taken even earlier, the girl works very fast. Everything was ready in 4 hours. You pay the state fee at the checkout.
You need a passport and a local SIM card. There were 7 people in front of the house, I waited for 20 minutes
I applied here to apply for a PINFL, the procedure itself took about 10 minutes (delivery of biometrics)
It was done during the day. It is advisable to already have a local SIM card when applying
Apart from queues of 4.5 hours, the employee is good, they try to serve everyone faster, but sometimes it doesn't work out unfortunately for them....
See original · Русский
К
Кли Ент
Level 5 Local Expert
June 16
I do not recommend this department of public services, employees who are completely uninterested in work, huge two-hour queues. In addition, I applied for PINFL, usually everyone does it during the day, I was told it would be ready on the 19th, although I applied on the 14th, since there are 4 days off and holidays. They referred to the fact that the program does not work as usual.
By the way, the staff said that you can check the status by phone, but this is not the case. No one is answering the number, although the number is also indicated on the maps.
I will also add that you will have to wait at least two hours to receive the PINFL, so there is no point in coming before closing.
I stood in line for 2.5 hours, the staff is bad, the girl from the reception leaves her place to solve the questions of the guests in the hall instead of the manager, and 1 of the 6 operators works as a result, a huge queue and the operators talk to each other and answer the questions of the guests that lunch
Except for the boss, no one knows how to communicate politely. An elderly woman of almost 80 years old was forced to stand in the hallway for more than an hour while an employee did her business. This is wrong!
Very convenient for everyone.
In general, this is what needed to be done for the people, no corruption, it's all official.The service is good, the staff is polite, they work smartly, I do good luck.
Удобно, доступно, комфортно, современно... Не повезло, что было много народу...на время обеда отдел закрылся, а можно было бы посадить дублирующего сотрудника...провели там весь день, но вопрос не был решен. Пришлось приезжать на следующий день.
The center of State Services is good. I arrived at 9 am for the PINFL registration. I took the ticket and after 10 minutes I already got to the 23rd office, where the documents are processed. Photographed, fingerprinted. They said SMS will come, you can receive it the next day. The SMS did not come, the next day it turned out that the database was hanging. An hour later they were issued. In general, everything works through the stump deck. Certainly not like a clock…
The bistro serves, there is order, there is a reception and when a question arises, they help, answer
See original · Русский
Micro B.
Level 2 Local Expert
August 19
I did a pinball in this department, came at 10:30 a.m. the girl at the electronic registration desk said to go straight to the 23rd office, took my fingerprints, took a picture and told me to come when the SMS about readiness arrives. Three hours later, an SMS came, I returned to the 23rd office, I was given a receipt for payment of the state duty, I paid at the cash desk there, I was given a pinfl. Well done, they work well.
Меняла новые права. Все четко, быстро, оперативно.
Парень, который обслуживал нас молодец, очень вежливый и работает оперативно.
Хотелось бы там кафе по лучше
Интерьер и отделка хороша. Нехватает сотрудников. Конечно хотелось бы более дружелюбный коллектив, для того чтобы людям было максимально удобно и комфортно. Касса внутри заведения работает с переменным успехом.
A very rude person is not polite when you meet, they look at you from head to toe, as if someone else you are to hang here, like it looks like this from the outside, I suggest working more with a person and teaching a simple human razgavor
Очень хорошо всё. Но только хотелось бы чтобы хотябы по 2 окна работали на загранпаспорт и водительские права. Народу очень много всегда. И на огромный Чиланзарский район всего один МФЦ, этого мало....
Внимательный персонал. Подскажут, что нужно. Жаль, для ПИНФЛ пришлось ждать какого-то начальника и на месте не ставили печать, но всё же атмосфера отличная.
P.S. Правда, система управления очередью не очень - вызывала по несколько раз один номер, выключалась... Лучше бы заменить)
Задумка отличная !
Нужно было поменять вод.права.
Взял талон из раздела Транспорт.
Сидел 1.5 часа и смотрел на табло.
И потерял время...
Потом на стойке инфо сказали база данных не работает.
Хотя бы табличку повесили что временно замена вод.прав невозможна.
Предложили звонить и уточнять .
Дозвониться с первого раза вряд ли получиться. Либо сброс либо ответ абонент не может ответить.
Проявил настойчивость.
Дозвонился...
А по телефону говорят через час все будет работать.
Пришел,взял талон и опять ожидание...
Внутри просторно и места достаточно.
Кондиционер справляется в лютую жару.
В общем,претензия даже не к центру,а тем кто решает с базой данных.
2 дня ходил и не смог поменять.
Теперь СБ и ВС у них выходные.
Будем ждать понедельника....
For some reason, there are too many people at this point, it is better to go to another point of the single window, to less popular ones, because everywhere the same services are in principle
I took the ticket, waiting for 20 minutes.... Then we approach the employee, hello, we are on the PINfL registration, oh, and the issuance of coupons does not work correctly, you need to take a coupon for issuing a foreign passport. They took it. In order of priority, there are 29 in front of me! The man.... Thanks, no need.
В целом всё хорошо, если оставлять отзыв исключительно касательно организации. Специалисты работают довольно быстро, очередь протекает, есть сотрудники в зале, которые помогают сориентироваться.
Напрягает только абсолютно бескультурный контингент (посетители), это конечно просто кашмар и ужас, аж стыдно за некоторых сограждан.
В остальном всё замечательно, ЭЦП получили минут за 20 примерно.
I am satisfied with the quality of staff service. I'm not happy with the system((( we missed our queue number twice. Managers are rude, shouting and generally some kind of mess. For that, employees immediately correct mistakes. Therefore, on 3+
We arrived at 11:37 and took the ticket of 22 people ahead. As a result, it's 13:20 and we're waiting. To speed up the work, please open the second window or divide the services of the office 23. The employee did not have lunch and we lost a lot of time.