In this institution, they tried to assure us that the warranty begins earlier than the date of purchase, although both the legislation and sellers of other a1 confirm that the warranty begins from the date of purchase of the goods. They also do not know the addresses of the service centers themselves (the seller had to specify in a printed spread on the wall), not only do they not know, they also do not update the data, they sent it to an address where this service has not been available for several months, they had to look for themselves. The seller did not know a lot of information, allegedly retreated to a phone conversation to clarify, repeated the same thing many times, but in different formulations. When we tried to explain to her what we required of her, she turned everything upside down, gave completely different information and always rolled her eyes.
I just left this place. Absolutely incompetent employees - you ask them a question, they tell you about the application. Even if I want to disable the services. We switched the mobile connection, a million additional services at once. The three of them are also sitting there laughing at me. I ask everyone who wanted to contact A1 - never contact this office in their life. About the Internet - in the center of Minsk, it constantly drops out on my personal expensive router, which is why I almost lost my job. I have not seen any operator with any disgusting quality of services, service and communication. I demand a refund of the money counted for no one knows what, every month they were withdrawing 30-50 percent more than the tariff. I demand an immediate response.
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Вероника
Level 12 Local Expert
July 17
Excellent A1 service center. For many years I have been contacting only here, they have always solved and are solving the questions that arise for me. This time I went there to buy a new phone. The consultants are beyond praise! They told me everything, showed me everything, answered all my questions, told me about the pros and cons of a particular phone. And Igor's consultant is generally beyond praise! The man really loves his job and tries to help clients. So he helped me transfer all the data from the old phone to the new one, without any questions! Such employees are the face of the company!