Europe
516 reviews
October 14
This is our home hotel practically. Very helpful staff from reception to security guards.
The hotel is well located, the city center, everything is within walking distance.
The rooms are large and the beds are comfortable. The plastic spoons in the coffee corner were a little confused, but maybe it's temporary?!
One of the latest innovations is a cockatoo parrot in a huge cage on the second floor. That's for sure you won't oversleep, in the morning he screams in a bad voice. But OK, he didn't bother us at all.
I recommend it if you like old school
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2
August 3
A wonderful hotel. The rooms are spacious and comfortable. The bathroom is beyond praise. There is everything for a good rest, everything is thought out. It is clear that the staff is trying to make guests feel welcome.
There is convenient parking.
The excellent location of the hotel in the very center of the city, in a beautiful place.
We fell in love with this hotel. There are still good hotels in Minsk, but I really want to come back here, to a hotel with such a legendary history
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2
June 23
Great location in the heart of Minsk. A beautifully recreated building. Normal breakfasts at the hotel. The service is good. There is even a semblance of a library in the lobby.
But! The cost does not match the quality. There may be odors in the rooms. My room smelled like a milk collection point. The bathroom needed repair - the protective glass was leaking so that at least you could pump it off the floor. The air conditioning in the room was not regulated - I called the technical service three times.
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3
5
June 9
A great hotel in the historical center of Minsk, I liked everything. Any questions are resolved at the reception. High-quality breakfasts, excellent restaurant cuisine. The staff is polite and helpful. I didn't notice any special disadvantages, I was satisfied with the 7-night stay. The room is cleaned daily. I didn't really understand the presence of a perfume boutique in the lobby — it clutters up the passage and fleurs with a mixture of indistinct aromas.
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August 16
Clean and cozy rooms, beautiful view from the room, friendly and courteous staff, delicious but not very varied breakfasts. I was slightly disappointed with the bathroom in the room: the faucet in the bathroom was equipped with a shower, but there was no way to use it, which meant that you had to use only the shower built into the wall, which was inconvenient. In this regard, the bathroom was regularly flooded with water from the shower, and it was not possible to take a shower without wetting your head.
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1
1
May 10
Great hotel, great location in the city center. There is a Spa area, sauna, hammam, swimming pool, Jacuzzi. There is an underground parking. The staff is attentive, friendly, and all issues are resolved quickly. The room was spacious, excellent bed linen, no foreign odors. Breakfast is a bit expensive for a buffet, but everything was very tasty, especially the sausages, I highly recommend it to everyone, and if it's especially the first time in Belarus, then this is a big plus to the impressions!
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4
7
August 5
The main advantage of the Europa Hotel is its location - one of the most beautiful places in Minsk.
But, as for the hotel itself, there is, of course, something to work on.
The hotel positions itself as one of the best in Minsk. Everything will be fine if you correct some points:
- there is an urgent need for greater cordiality on the part of the reception staff towards the guests. If this is a really strong 5 check-in, then the reception staff is obliged to greet and smile every time they see a guest (and it doesn't matter how many times a day they see this guest). The guest should feel that he is very welcome here, and repeated politeness, in this case, is mandatory. In fact, at the Europa Hotel, when seeing a guest, some reception staff quickly turned away and actively looked at the computer monitor - into the ignore zone, just not to say hello (I'm not talking about such an opportunity to stand up and say hello). I defiantly had to be the first to greet the hotel staff for the first 2 days, but then I gave up on this thankless task. Well, if this is not accepted here, then what can we do. The security service was even more welcoming. The management needs to work with the staff.
- the cleaning is very average. I even saw cobwebs on the wall before the wall lamp. Cups are poorly washed. The bed is made in a strange way: I wrapped it up in the morning - and after cleaning, nothing has changed. After talking to the maid, the situation changed. There were no complaints, the cleaning was good.
- we took two rooms. In one room there was no very unpleasant smell in the bathroom, but in the second room there was such a terrible smell, as if something was going out there, or, as other guests accurately noted in the reviews, it smelled like a dairy, the smell is still the same. And water is constantly flowing through the glass partition in the bathroom and the floor is all damp (in both rooms). They talked about it at the reception - to no avail. The girls at the reception asked us to transfer this request to other reception staff tomorrow morning (apparently they did not want to bother with this issue and decided to pass the problem on to their colleagues) Judging by the reviews that were left here, the problem of stink in the bathroom and running water on the floor is categorically not solved.
- breakfasts - well, so-so, the masterpieces characteristic of 5 stars, of course, are not. I was surprised that there is no way to ask for a scramble or a poached egg. At our request, we were told that there are fried eggs on the buffet here. To understand, if this is the best 5-star hotel in the city, then this is nonsense, this should not be, please reconsider the possibility of cooking these dishes for guests at their request. And the proposed glaze was probably fried in sunflower (and not butter) oil, because its edges had such an unpleasant dryish crust.
As for the promised live musical accompaniment during breakfast, during the 5 days of stay at the hotel, the pianist played the piano only once.
And another point, if this is a 5-star hotel, then the waiters should be alert and quickly remove used dishes from the tables, catch the eyes of the guests to come up and ask what else they would like. Moreover, there were a minimum of guests, the largest 3-4 breakfast tables. (This remark applies specifically to 5-star hotels. If it were a 4-star hotel of "medium tailoring", then such requests on my part would not sound). There was no such activity on the part of the waiters here.
And as for desserts, they are spinning on a closed glass display case and you need to ask the waiter to take out one or another cake from there (in fact, it is not very convenient to "get" to the cakes this way). In addition, it feels like the cakes are not morning, but they have been lying in the window for more than one day, as if they were cherished, beautiful, but not tasty. They were taken only once.
- well, the upholstered furniture in the hall is already so old, the leather on the sofas is all cracked, it begs to be replaced.
Of the advantages:
1. There is an underground parking (paid), since we travel by car, this point is very important for us.
2. Excellent location of the hotel, the best in Minsk.
I would like the review to be read not by the girls at the reception, but by the hotel management. Well, after all, about the unpleasant smell in the bathroom of a 5-star hotel, how many complaints are written in the reviews, and the standard answer is: "we will fix it."
The idea of the hotel is a great location - gorgeous. You just need to work on improving the service, train the staff, and invest a little more financially in the hotel so that you end up with the declared chic best five-star hotel in Minsk!
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7
2
November 9
A wonderful hotel. Good location!
Polite and caring staff . The rooms are huge and clean. Daily cleaning service.
The spa complex downstairs is not big, but clean and so necessary after a day of walking!
Next time in Minsk, only to this hotel!
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September 13
One of the best hotels in Minsk. The polite staff, the memorable interior, the food in the restaurant is super. A good location in the very center of the city, there are many interesting locations around for walking, restaurant or bar recreation.
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1
November 14, 2023
A beautiful hotel in the center of Minsk from which you can walk to the main attractions of the capital of Belarus. Purity. Cosiness. Professional, polite and attentive staff.
I especially liked the balcony with a view of the intersection of two beautiful historical avenues: Lenin St. and St. International.
A trick that remained in my memory: a piano near the entrance, on which beautiful familiar modern and classical melodies are performed in the evenings. Minsk sparkling wine on the balcony of the 5th floor to the sounds of the piano, flying through the city noise, applauding passers-by who unwittingly became spectators is the brightest and kindest memory of Belarus, of Minsk, of the Europa Hotel. God help me!
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3
3
May 29
Convenient location, two Parking lots, the very center of the city, a 24-hour bar, excellent staff, large rooms, there is everything for both leisure and work, I have been staying only in this hotel for the last 5 years, I highly recommend it
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July 23
A wonderful hotel. Polite staff. Great breakfasts. An interesting unusual menu . Unusual, stylish, spacious, bright rooms. There is everything a person needs on vacation. The cosmetics in the bathroom are excellent, varied!
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1
October 5
The best location. The staff is pleasant. The breakfast is delicious, coffee, caviar, fish. Of course, there are cooler hotels, but this one has a history, charm and at the same time everything is very decent and rooms, beds, cleaning. The pool is small, but with a Jacuzzi, hammam, sauna. It popped into my head.
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June 15
It is strange that the hotel belongs to the 5-star category, my subjective assessment is 3 stars, both in terms of the level of work of the staff and the level of the room. I travel quite often and have stayed in hotels of different categories, so there is something to compare it with. It is worth starting with the fact that upon check-in they offered a modest room on the last - 7th floor of the hotel (the floor is filled with tables, chairs, the way to the room through plastic doors like in a hospital, well, in general, I think you understood the feeling), with a strange closed door and a view of a piece of the roof of the hotel with a fence. Although a completely different room was booked - a "spacious" room with a "magnificent panoramic" view. When contacting the reception with a request to replace the room, they offered another one with a view of the courtyard, but at least similar to the one that was booked. There was no apology or compliment from the hotel. There were two guests staying with us, but everything in the room was only for one person (one set of towels, a bathrobe, etc.), i.e. the room was not prepared, additional accessories were never delivered. Near the bed, the floor was sinking under the synthetic carpet. The room is tired, the plumbing is old and mold is noticeable. Chinese-made cosmetics, which surprises the hotel by positioning itself at 5 stars. During the check-out, no one asked about our impressions, as they do even in hotels without stars. The room is not worth that much money, I will not recommend it.
As a result, the hotel is losing customers. My friends organize vip class tourist trips and considered this hotel, alas, but now they will choose another one.
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7
1
November 5
Very warm attitude towards customers. The rooms are good, just in moderation, and the atmosphere in the hotel is conducive to rest and comfort. I liked the building itself and the view from the window. Thank you to the staff for paying attention to us!! We will be happy to stay there. Didn't have time to visit the pool
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1
October 28
A wonderful hotel. We liked absolutely everything: spacious rooms, excellent service, friendly staff, the presence of a spa and the most luxurious location. And the building itself is very beautiful.
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1
February 23
A very beautiful old hotel, one of the best locations in terms of hiking, everything is at hand (sights, beautiful places, the embankment, cafes and restaurants) in the city center, the railway station is also nearby!
Metro and bus stops to all parts of the city are also nearby, at a glance!
Also (importantly), there are places within walking distance from where sightseeing buses depart EARLY in the morning to all corners of the country!
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3
1
July 6
The service is excellent.
The location of this hotel is excellent.
The staff is polite.
They communicate correctly.
Cleanliness at a height
The room was cleaned well.
Quiet and comfortable in the room.
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November 7, 2023
Very nice hotel. Before that, we stayed in Minsk in other 5-star hotels, this one is the most optimal in terms of location. Classic style, lots of wood, the rooms are large. We had a room with a balcony and a view of the city hall. Everything you need in the room is available. Parking was paid underground, 39 b.r. per day, but you can park the car in front of the entrance to the hotel behind the chain, but there are not many places there. We didn't take breakfast, we like to go to cafes. A small spa is located on the 1st floor, included in the price, we went a couple of times, there were no people. I really liked the hotel staff, starting from the doormen, ending with the maids - all friendly, friendly and attentive. Many thanks to everyone for their hard work!!! We will definitely come back!!!
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5
1
August 23
A wonderful hotel in the very center of Minsk, with history and atmosphere; delicious coffee in the lobby bar and a pleasant spa area; cozy and large rooms and the smells of niche perfume in the lobby 🌹
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July 5
I really liked the hotel! Convenient location, parking, large 512 room, which has everything you need, the kindest and most helpful staff. It was sad to move out and leave Minsk. We will definitely come back!
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July 16
I stayed here for a few days. The impressions are positive, of course there are shortcomings, but they are insignificant. The smallest, single room (the word cheap could not be written since it is 140 dollars per night) was spacious in size, with high-quality furniture and classic renovation. In general, classic is just the right description for this hotel, it is classic. Breakfast for $ 20, the buffet is good, but there are plenty of places in the area, choose, I was lazy and had breakfast at the hotel, I did not regret it. The hotel also serves food late at night, which is atypical and very convenient. The salad with melon and prosciutto is delicious. In general, this is almost a full-fledged 5-star hotel. The service is excellent.
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July 14
This hotel is located in the old part of the city, a very convenient place to explore the sights of the old town and the embankment, there are many restaurants nearby for a wonderful dinner.
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April 21
The coolest location: the center of the center, a historical building from the postcards of the city, the room is cleaned clearly, daily. The staff is polite. There is a small swimming pool and saunas in the basement. A very peaceful place) The rooms themselves may not seem a bit modern, but it's all about taste and color.
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2
September 6
A good hotel , in the very center , polite staff , clean , and mattresses , pillows and blankets , need to be changed a long time ago , I will definitely come ( change all of the above ) you are welcome!!!!!
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2
June 4
Agree,
- half of it is how everything is: interior, cleanliness, ergonomics, furniture, how everything works, etc.
- and the other half is the staff, because there are all questions, "cases", requests, problems from and from clients - that is, all the most non-standard. And here it all depends on the staff.
That's why I decided to mark Europe positively - I just opened my mouth to ask and they preemptively:
"there is bottled water in the rooms"
"Here's a cup for cocoa"
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2
1
August 9, 2023
Довольно пафосное место, интересные интерьеры. Удобное расположение. Чисто, аккуратно, приветливый персонал. Но уют какой-то не самый комфортный что ли... Хотел выключить кондиционер, он выключается, но шумит всё равно постоянно. Убранство комнат старенькое, но это даже интересно. Завтрак не очень понравился, но вполне сносно. Уборка очень хорошая, средства гигиены обновляют каждый день.
Признаться, не очень понял, почему такая высокая цена проживания. Если только из-за расположения, то это минус одна звезда в отзыве) Пока авансом ставлю все 5 с надеждой на то, что улучшения грядут.
3
2
May 31
A cozy hotel in the heart of the city!
Beautiful building, very comfortable bed!
Responsive staff .
Nice rooms. Delicious breakfasts
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1
October 24, 2023
I like this hotel. Despite the time of existence, it keeps a "brand". Bright, spacious rooms. Large bathroom, care kits. Towels and bed linen of European quality. Comfortable bed, soft pillows. The furniture corresponds to stardom. Delicious and varied breakfasts. SPA. High level of service. Accessibility to the main attractions and cultural and entertainment centers. There are many restaurants in the surrounding area. There is a place to walk. Availability of Parking and Concierge.
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1
June 23
A terrible impression of this hotel! My husband and I booked a room online for the wedding. Two days before, we received a reminder that the room was booked and we were expected at the hotel. On the agreed date, we arrived at the hotel in the evening, the girl at the reception asked to show our passports, we explained to her that we did not have passports in our hands, because they were in the registry office, but there were photos of two passports, to which we were told that they could not check us in according to the photo, moreover, another girl came up at the reception, she said no hotel would check us in without passports and said that if WE HAD CALLED the HOTEL, they would have warned us that original passports were needed (there is no information about passports in the booking reminder). We were simply refused check-in without being offered any options. After that, we called the Renaissance Hotel, where we were settled without problems using passport photos (they only clarified if we were residents) and said that if we were residents, then we could check into any hotel using passport photos. Bottom line: the service at the Europa Hotel leaves much to be desired.
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3
3
August 7
In the very center, quiet, comfortable, cozy spa, all cafes and attractions nearby, I recommend it! If you go to Minsk, then only here!
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1
May 12
Wonderful hotel, cleanliness, location, breakfast, swimming pool! A great hotel, the staff is wonderful! Clean everywhere, friendly staff, I was in such a hotel for the first time, I recommend it to everyone
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4
February 24
I liked the hotel. The location is great for walking around the center. The rooms are cozy and clean. All the staff we contacted were very nice and friendly. The breakfast is delicious and very varied
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1
November 10, 2023
Clean, good linen, nice bar. The breakfasts are so-so, for this money in the Grand Cafe opposite you can eat much better. For some reason there was no black tea, only green and with thyme, but they brought the usual black after a hitch. From ventilation pulls from smoking rooms sometimes. In general, of course, it would not hurt to update the furniture from the late nineties, and the carpet in places, and definitely need to change the mattresses. Pillows to choose from and excellent, and mattresses creak with old age.
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1
March 24
Excellent staff and service , excellent location in the center , within walking distance of a large number of restaurants and bars , clean. Breakfast is weak for a hotel of this level
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3
February 21
A wonderful hotel in the very center of Minsk. We lived in a room overlooking the Town Hall, clean, cozy and beautiful. Pleasant service, delicious and varied breakfasts. We will definitely come here again!
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1
February 22
Lamp hotel, very pleasant and courteous staff. Delicious cuisine, exquisite serving of dishes. The rooms are cleaned daily and well.
The hotel has a good location in the city center.
I recommend it!)
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January 8
The location is ideal, near the town hall, the very center, the room is large, not new, but clean, five, next to the grand cafe, we went there for breakfast, we walked to all the sights, the price tag for New Year's 16k grew rub, expensive in my opinion..
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1
2
May 26
The hotel needs renovation, in general everything is OK, but our room definitely does not reach its stars.
The floor in our room was sagged, almost tumbled over.
The staff offered to change the room, but we only spent the night in the room, so we did not.
Compared to those hotels with equal numbers of stars.
The staff is friendly, the breakfasts are good.
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August 2
This is how the wrapper and the candy are all of the highest class, when I just came to look and everything was beautiful for a person, there is something to remember, something to tell and the desire to come back again is 100%. Thanks for the moments 🙏
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1
January 11, 2023
Очень хороший отель: прекрасное месторасположение в историческом центре города, стильный интерьер, просторные номера, внимательный и доброжелательный персонал, всегда готовый помочь в любом вопросе. Завтраки с шампанским, широким выбором блюд и десертов. Не стесняйтесь попросить у официанта омлет, яйцо "пошот" с беконом или лососем, свежевыжатый сок: на "шведском" столе они не представлены, но по вашей просьбе будут приготовлены индивидуально. Бассейн, сауна, джакузи с 7 утра и до 11 вечера. Рядом множество ресторанов, кафе, магазинов, и даже старый "добрый" кинотеатр, который вернёт вас во времена СССР.
5
July 1
The history of Minsk, built 140 years ago. The hotel has been renovated, and of course it is not 100% authentic. But atmospheric, expensive, but for people with a claim to exclusivity, it is the most.
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December 18, 2022
Хороший отель, но до 5 звезд не дотягивает. У отеля шикарное расположение в центре города, рядом кафе, рестораны, достопримечательности - все в шаговой доступности. Номера просторные, кровати большие. Из минусов отметил бы очень скудный минибар (4 или 5 бутылок, в основном крепкий алкоголь) и скромный (для 5 звезд) завтрак - не увидел предложений "а ля карт", не увидел свежевыжатых соков (было три из пакетов - грейпфрутовый, апельсиновый и виноградный!!!). В общем, видна экономия во всем - от персонала до качества услуг.
December 8, 2023
Excellent location, almost all attractions and shops nearby, including a wine shop (around the clock), the breakfasts are wonderful, the staff is very friendly and attentive
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1
September 12
The only negative is the price. But you have to be aware of where you're going. Everything in the hotel is excellent, and the service, and the rooms, and the location. So I liked everything.
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June 23
I liked everything very much. Location, rooms, service, breakfast. The best hotel I've ever lived in in Minsk.
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2
February 24
Doubtful, but okay.
I will immediately note the good side-this is a very polite staff, friendly and helpful.
But there was a nuance when checking in - I was given a room for people with limited mobility. I asked for a replacement, everything seemed to be resolved, but I lost time (there were very short travel times), and I did not find a compliment from the hotel in the room, usually in good hotels they do this.
The room itself is already old. Tired furniture, stains on the carpet.
Poor communication between employees, I was very surprised when I found a maid in my room on the day of departure.
You need to be careful when booking: I was given a room with a single bed (I was surprised that there were such beds, even though I really booked one myself).
The only advantage of the room is a balcony with a beautiful view.
Breakfast for three. It seems that everything you need is there, but without the frills in the form of red fish and so on. There was also a meager selection of bread. But I would like to note that the waiters are friendly and polite.
This is not my first trip to Minsk, the previous hotels were much better.
Conclusion: I don't understand why this hotel has a 5-star category.
PS: I found out about the availability of a spa in the hotel when I read the reviews here…
I will stay somewhere else on my next trip.
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8
January 15
We spent the weekend in Europe. Check-in was very late. I called in advance and asked for the upper floor as well. The check-in is excellent, the sixth floor, and there is also a balcony in the room. We ordered breakfast in the room. Everything is sooo delicious. Hot, fresh, large portions. Beautifully served. There is a swimming pool before breakfast. Nice water, nice shower. Everything is very clean. The room cleaning is perfect. Snow-white linen, comfortable bathrobes. Delicious coffee in the lobby. The weather was frosty, and the rooms were warm and cozy. We had a wonderful Old New Year!
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1
1
June 27
We stayed for several nights. A chic hotel, like in the movie "Home Alone", in a classic style. Large rooms. A good breakfast. Convenient underground parking.
It is located in the very center. There are many cafes and restaurants around.
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October 14
It is very clean and cozy. The rooms are good, but the plumbing is a little tired. The staff is as pleasant as possible
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