One of the best hotels in Moscow Customer service Location, location, location Gym have all you need Biggest pool in the city Spa A lot of restaurants and bars in the hotel and near by and good ones Clean, comfy Guest relationship is amazing especially if you deal with Nadezhda The only concern i have that cant bring my reward level up even if i stay long enough in that hotel, cause its not part of radisson loyalty programm, but hopefully eventualy it will change

Show business's response

Elena R.

Level 4 Local Expert

Last week stayed there for 3 nights. Actually didn’t like the hotel atmosphere. Breakfasts nice, but service not good. Staff in restaurant not attentive, snobbish, chatting with each others. It is not acceptable with such rate. Rooms classic, normal, nothing special. Reception and Consierge are very helpful and up to highest standards of hospitality.

Show business's response

Jone YZ

Level 3 Local Expert

I visited your hotel in Moscow city(Radisson Collection Hotel, Moscow/2/1, Kutuzovskiy Avenue, Bld. 1, Moscow, 121248) and paid 115300 rubles for 3 nights(From September 20 ~ September 23). The original cost was 105300 rubles. But the counter required to add more 10000 rubles for deposit. So The total payments was 115300 rubles. However The counter refuse to refund my deposit 10000 rubles when I check out at September 23. And She mentioned , The 10000 rubles will be refund to your Bank card and It will takes 5~6 days. But It's October 7 now. I'm still waiting 10000 rubles deposit.