I've never written negative reviews either. But!!! I spent a day getting home. I finally arrived in Orsha at 3:00 a.m. I called from the 135 service and immediately warned that I had 2 suitcases with me. The dispenser refused my call in a preachy tone. You can't put a suitcase in the trunk, there's a gas cylinder in there. And you can't put a suitcase in the back seat either! The dispatcher doesn't speak expertly, which immediately makes me want to answer her in the same tone! I hope the management will finally pay attention
to the reviews and fire this lady!!! There is no complaint against the drivers of this service: they behave culturally and politely.
I put one star solely because of the rudeness of the dispatcher.There is no nonsense , he considers himself the "queen of life"😂😂😂It's funny that they've been blacklisted 😂😂😂Although I was a regular customer of this carrier , but I was not very upset😂😂😂Dear management, pay attention to the work of some of your dispatchers. They are rude , there is no customer orientation , they cannot build a dialogue with a dancing passenger,
I do not recommend it! A bad taxi, we waited for an hour, the drivers are rude, homey, talking to you, it's impossible to be in the car (because of an extraneous smell), the car is dirty, they told the dispatcher (she was rude too), in general this is not a service! The worst taxi in the city of Orsha. I do not recommend it.
What's that supposed to mean?04.12.22 after 18.00 , a call was made to your service , they requested a car for 4.30 am .To which the dispatcher reported that the cars were all under repair, there were 2 cars left, one of which was in Smolensk, and in general my shift ends at 8 ... What?
I tried to call after 20.00, a polite girl accepted the order, no additional questions arose, everything was fast and clear.The machine was served even 10 minutes earlier , which is even positive .
It's disgusting, it's just awful. Teach operators to talk calmly and politely. It's not realistic to wait for a car. It was such a cool taxi, and now I'm the last one to call when I need to
How should this be understood? I call to order a car for a certain time, in the morning in advance, knowing that if I call in the morning, I will wait for the car for at least an hour, although geographically I am 5 kilometers from the city. And the polite dispatcher tells me that tomorrow is Monday and you can't order a car in the morning, that there is a lot of traffic and you can only order a car to the train station.
Are you a taxi or where???
Explain where the logic is???
A person goes to meet you, makes an order in advance, and you load me with some of your internal problems???
With such a huge fleet, you can't find a car for a certain time???
Dear directors, chase around the neck of such employees who are on they make problems for your business out of the blue.
P. S: Dispatcher N°1 05/22/22 after 23:00
I called the car, clarified that it was possible to pay by card, the dispatcher said that the car should be waited for 40 minutes, offered for cash, which would be in 20, I agreed) as a result, moshina arrived in an hour, called twice, the dispatcher said everything in 5 minutes will it be? Once again, I was convinced it was better to overpay twice, but get there on time!!!
Excellent service. fast, comfortable, polite. Special thanks to the drivers for loading and unloading the suitcase. It is especially necessary to emphasize the punctuality of the arrival of the car to the train and the exact arrival at the time specified by me when ordering a taxi. Thanks!
Disgusting service, drivers do not know the addresses well, after the dispatcher called, they stood outside for 17 minutes, although the dispatcher's response was that the car was waiting for us at our house for 17 minutes, and this is not the first time.👎👎👎