The St. Regis Moscow Nikolskaya
June 2024
5
I don’t know where to start , from the first moment Murat from the help desk was helping us with everything and all my worries about our first visit to Moscow and helped me with all sort of things on my phone such as transportation apps and how to exchange money and get a phone SIM card. Then Inna from the concierge was helping me on daily basis with theatre booking, restaurant and river cruise bookings and everything she recommended was top. Finally I just wanted to say that I’ve been to almost all the top hotels and palace hotels all around the world but such smiling helpful services from everyone working in your premises was way over expectations and you gave me the best 6 nights holiday ever. Will keep on recommending your hotel to everyone I know. The only downside maybe which is something minor is that I couldn’t get the Bonvoy points for my stay , but I do understand the situation and it was explained to me in a very professional way from the reception staff when checking in. Thank you