I contacted you today, unfortunately I do not know the name of the employee, but the essence is a very competent young man. He responded quickly and efficiently to all my requests; transferred contacts, removed the old protective glass (although it was not his responsibility) and helped close many more questions. The most positive impressions remained. I was in a hurry, I didn't find out this guy's last name in the confusion.
I have been your client for more than 15 years, I have never changed the tariff because everything was fine until recently, but after the velcom change it became A1 - notifications stopped coming (I called the operator- we figured it out)
The Internet has become worse- !
Old Velcom - worked with clients more efficiently - in terms of bonuses and offers - thanked his clients for their trust
A1 has never said thank you (to customers for not changing it for such a long time for 10 years or more) or did not make any profitable offers - A1 operators respond like robots without trying to help if the client asks for help with information
The conclusion is that it has become worse than it was with Velcom
There are always available staff and they will always answer your questions, almost everything is available for all products
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Level 10 Local Expert
March 24, 2019
A good center, the guys work, they are always friendly.....the only thing that overshadows is the queues, although electronic, but it's a pity for this time