A 14-night tour to Hurghada at the 5* Desert Rose Resort hotel, we bought on the first day of early booking and the day before departure we receive such a letter from the travel agent (Urgent notification for your tour has arrived: Application 22915456 / 137491449
We inform you that due to the termination of cooperation, the DESERT ROSE RESORT HURGHADA hotel will not be able to receive your tourists.
We suggest that your tourists consider relocation to
Option 1. *SUNNY DAYS EL PALACIO RESORT & SPA 4** (Standard Lagoon/Pool View) *with a refund of $1,324 upon request.* https://www.tez-tour.com/hotel.html?id=41845
Option *2. AMWAJ BEACH CLUB ABU SOMA 4** (Standard room) * with a refund of $1,216 upon request.* https://www.tez-tour.com/hotel.html?id=157296
*As compensation, we offer tourists one free excursion to choose from: a boat trip or a Safari*
*Also, regardless of the chosen hotel for relocation, from the above, Tez Tour Company offers compensation in the amount of $ 250 /person.*
Please provide this information to your tourists, discuss the proposed options and inform them about the decision made on the application.) The travel agent requested to take the decision immediately today. I will not describe here the full range of emotions that we experienced, I will just say that the mood before the vacation was simply destroyed. When we arrived to sort it out, it turned out that the proposed hotels would not be able to accept us, and the promised provisions were also just empty words. In the end, the tour operator advised that the tickets would not be lost to fly like this, and use the "booking" on the spot. And only after warning that a statement to the prosecutor's office would be written tomorrow, the tour operator miraculously (JUST FOR US) solved the "issue" and said fly. There are still a lot of wild details in this story, but in conclusion, I will only say that at the hotel we met several more people with the same stories from the Belarusian representative office of Teztur, and Representatives of Teztur in Egypt apologized and said that they had not heard anything like that and assumed that we just almost became victims of the usual scheme of fraud. Representatives of the hotel have also not heard anything about the termination of cooperation with the tour operator.
There is no worse tour company than a Tez Tour in Minsk!!!
People be very careful when buying tours from them-guile and complete irresponsibility!!!!They change the departure time as they want-they have to check in, but you haven't even flown out yet, and you're sitting at the Minsk airport.The day is paid (and the prices for tours are crazy), and you get to the hotel by 24-00 !(The flight at the time of booking was at 03-20, to Antalya, postponed to 12-00 p.m.)
The situation is the same with the return flight-they pick it up at night, and the day is paid until 12-00 pm!Everything is blamed on the air carrier .
The mood and rest are spoiled ...
BEFORE YOU BUY A TOUR FROM THIS TOUR OPERATOR, TAKE THE CONTRACT TO YOUR LAWYER.BE CAREFUL, READ EVERYTHING THAT YOU ARE GIVEN TO SIGN.THE CONTRACT IS DRAWN UP IN SUCH A WAY THAT THE TOUR OPERATOR IS NOT RESPONSIBLE FOR ANYTHING.
And it 's even better to avoid this tour operator...
Tez-tur deceived us. We took a tour to Turkey from them in the second half of October. When the contract was signed, the departure time was around 13:00. But when we paid for everything and came to pick up the documents, we were stunned that the departure time was postponed to 18:40. And naturally, we arrived in Antalya after midnight, and checked into the hotel at three o'clock in the morning. The rest time was lost (and in fact stolen). We flew back at 20:25 (and the flight was also delayed for an hour and a half), and they picked us up from the hotel at 15:25, 5 HOURS before departure. The hotel guide is an extortionist. My name is Kirim. After they refused to take excursions from him, he told them to pay him $ 10 each. But the question for what, he answered: "Well, you're going to ask stupid questions, and I'm going to answer them."