Jelsomino
Business hours
24 hours
Directions
Business House Alma-Ata
225 m
Similar places nearby
157 reviews
November 27, 2024
I liked the hotel, very friendly staff, the rooms are cozy, the bathrooms are clean, the location of the hotel is convenient, there is Parking, I recommend) we really liked this hotel.
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July 6, 2024
The impressions are unpleasant.
At the moment we arrived, the hotel lobby was very pleasant, clean and well maintained. That's all.
The room was dirty and cold, the heating was not working and the window to the street was not closed. The administrator refused to help. In the shower, broken plumbing and a strange layout in which to open the door to the shower room is a whole quest. Hot water appeared 10 minutes after turning on the shower. There was no kettle in the room (although it is indicated on the booking), the administrator refused to do the wrong thing, said the wrong room category. As well as the second blanket, despite the wild cold.
Then it's more fun, the refund was a whole quest, accompanied by excuses, then there is no money, then there is no accountant, then wait until the evening, then a week.
Admin responsiveness is minus 10
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1
August 13, 2024
Hello, I had the opportunity to visit the boutique hotel jelsomino. I booked a room two weeks before my arrival. Upon arrival, we were checked in and to say that we were horrified by what we saw, to say nothing. Check-in at 14:00, arrived at 16:20 and the room did not have time to prepare, as the maid is alone!! Judging by the photos and reviews, the hotel is good-looking, comfortable, and the service is polite. Let me remind you that this is a four-star hotel!! In fact, we got dirty towels, dirty sheets and a lack of bath accessories.(toothbrush, bathrobes, toilet paper, tea, coffee) Immediately contacted the reception to resolve this issue peacefully, to which the cleaning of the hotel with foam at the mouth proved to us that everything was clean, everything was changed, we show them dirt and stains on towels, in addition they did not have time to dry and wet!! It's not enough for them, everything is clean, it's just that these stains don't wash off. Excuse me, but how can I know that these stains are not washed? To this question, I was rudely told "the conversation is over." Rudeness is all. Our "fun" days at the hotel did not end there... By coincidence, breakfast at the hotel was canceled, but they forgot to say about it, when they came to breakfast in the morning, they turned us around with the words "didn't they warn you?" the money was not returned, the rooms were not cleaned during the stay, there was no bottled water. The windows do not open, the room is not ventilated. The landline phone does not work! The hotel needs renovation, everything is dirty.
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