We flew this airline for the first time to the Maldives via Guangzhou. Business class. All flights are clearly on schedule, the planes are new, the business has comfortable armchairs, the bed was half full, and in one of the segments 3 places in the business were occupied by air marshals - they ate and slept the whole flight) In terms of maintenance, everything depends very much on the crews, compared to our AF they do not reach. Travel kits are scarce, there is no cream and perfume. Pajamas were not given on the night flight from Moscow to Guangzhou, while they were distributed on the day flight from Guangzhou to Male) The food on the flights is European and Chinese, we took European, I will not say that it is very tasty and without frills. There is an interesting story about drinks in general. On the flight from Moscow there were also strong drinks Chivas, gin, etc.), wine and champagne (I did not like sourness), and their branded tea, which was stated on the airline's website. They were the only ones who didn't have it. On the flight from Guangzhou (and this, for a moment, is their main port), there were no strong drinks at all. The husband first asked for whiskey before dinner, they say "it's over", cognac - "too", well, bring gin - "it's over".. How is it, we say, that everything "ended" if we just flew out?) But there was their signature tea, which was eventually dispensed with)) By the way. the tea is really very tasty and unusual. On the flight from Male, there were very friendly and polite flight attendants, they constantly went and asked if we wanted anything, on other flights they did not try very hard and did not smile. We had a 5-hour docking in Guangzhou, spent in the business lounge, but this is a separate story and experience)) Summary - flying with them is calm and safe, the price for BC is very pleasant, but you need to take into account some specifics))
One of the best airlines! There are no delays in departures, excellent meals that can be selected on the website before departure, Planes land 30-40 minutes ahead of schedule. Guangzhou Airport has a lounge for transit passengers with a mini buffet. The distances between the seats are greater than those of Aeroflot, modern Phillips monitors. In Guangzhou, I dropped my mobile phone when exiting the plane. I turned to the company's employees. They replied that the plane had already left for Yokohama, Japan. A few days later, they wrote that the phone was found, it is necessary to pay 600 rubles for the parcel. A week later, the package arrived in Beijing. I'm waiting for my friend to bring me to Russia when she's on vacation! That's it!
I flew from Moscow to Auckland, New Zealand in 2023. It's all good. New aircraft: B787 and A350. Good service. The only thing is long transfers to Guangzhou. But the price is also pleasant.