Everything is as the commentators wrote below: phone calls are not answered, mail is not answered, the current status of the appeal is not noted anywhere (although it should be noted in TLScontact, but there is always one status "Appointment to the consulate confirmed" at all stages of consideration). And as the person wrote earlier: they will gladly take your money and refuse to issue it. And they will not just refuse, but will drag out the time until the last, until you yourself are exhausted and go to demand at least some kind of answer.
Абсолютно бесполезное учреждение, чем они там занимаются, непонятно... Отношение к посетителям отвратительное. Телефон не берут, на почту не отвечают. Просто платим, ждём отказ и прощайте. Не обращайтесь, если вам жалко времени, денег и нервов. Через них вы визу всё равно не получите и не дождётесь. Просто потрачено...