Unfortunately, it was not possible to evaluate the professionalism in the selection of cars. Personally, my opinion is that it's probably worth paying attention to working with clients and dealing with emergency situations. There remains a feeling that the whole point of the work is aimed at a greater "flow" of inspected cars.
The situation itself is that a car inspection was ordered in another region. The picker agreed on the time, date and time of the inspection with the seller, and then a series of strange actions of the picker began.:
1. On the agreed day, the seller did not answer the phone, but for some reason the picker went to inspect the car anyway
2. After arriving at the place and finding the car, there was another attempt to contact the seller, but he never got in touch - the picker did not leave, but decided to inspect only the exterior of the car, which was just dirty and there was no point in even conducting an external inspection.
3. The result of the inspection is just a gallery of photos with indications of the thickness of the paintwork and comments that, in general, there are no flaws in the exterior, but you need to look at a clean car
And this is all at the full price of 200p.
It would seem that at any stage of the inspection, the situation could be calmly resolved (upon arrival, warn the customer that the inspection was only external or not to look at the car at all, as a last resort, make a discount on the inspection - obviously it did not take time for those services that are described on the website), but apparently Alexey believes that it is better to do the job for show - in further communication, his position is that once a person has spent time and gone to inspect the service, the service must be paid for, and the fact that the client received less than half of the information stated in the service and paid the full price list for it is of little interest to Alexey - these are purely customers' problems, not the company's
Not only was the inspection done without a lift, without an inspection of the air suspension, without a test drive for $ 100, of which $ 40 was transportation for 100 km, I had to remind you about the report. Alexey is constantly rude, always reminding me how expensive his time is, how many clients he has. I absolutely do not recommend it, they will be rude to you for your own money and will not do what is specified in the contract.
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Анна
Level 10 Local Expert
May 31, 2024
I applied for a turnkey car selection service, Alexey is in touch 24/7. If we find a car we like, it leaves for inspection the next day. After the inspection, it provides 400 photos, history, diagnostics, etc. He'll climb wherever he thinks to climb. He will always give advice and share his expert opinion. If you are looking for a car without investments and for love, contact Alexey, you will save nerves and time.