It was a good place to eat, but now you have to wait 20-30 minutes for an order, and this is with an online order, and large orders are collected faster, and the burger that needs to be given to me lies for 5-10 minutes, they give you a cold product, it's easier to get to the train station and back than to wait for the order to be issued
I don't like that the application shows that the order was issued on time, that is, after 10 minutes, and burgerking did not respond to the complaint that was filed more than a month ago at this point.
Everything is basically not bad, but blah, the problem with drinks, I understand they are over, I'm pushing the code, but there is no drink, I thought maybe I'm not suitable under the terms of the promotion, I started reading about the promotion and no, I'm suitable under the terms of the promotion, I tried several times to pour a drink, but nothing worked and I realized that most likely the drinks had run out. I didn't have time to argue or explain to the staff that there was such a problem. It's not my job to monitor the availability of drinks. And also the drinks were mixed up, where the pepsi icon gives out mirinda, where mirinda, north up, where seven up, respectively pepsi. Also, keep an eye on where the person is ordering from, I'm standing like a fool looking for a receipt in the package, but it turns out they didn't look at what I was ordering through the app and didn't issue a receipt. All this needs to be monitored, as well as the cleanliness of the hall and the manner of speech. If anything, there are no complaints about the cleanliness and manner of speech, the hall is clean, the staff is polite
12/18/2024 (about 11.20)
1. When ordering through the kiosk, an order was selected on the spot, as a result, for some reason it was collected "with itself". Well, OK, it's not critical, you never know if the trays are over.
2. Instead of the average potato, a small one was found as a result.
3. Why do I have to try to guess which of the finished orders is under my number? Why is the order in the status "ready" on the scoreboard, although in fact it is not yet?
For some reason, the staff cannot say the numbers of ready orders out loud, they just put them on the counter and leave without even looking (and say hello to the dissatisfied girl working on orders at this time). To find your own (which was originally indicated as "on the spot"), you need to try to guess and review all orders at the counter yourself. Is this your new system?)