The child was poisoned - they ordered an excursion From Apsua tour to the Ritz, on the way the driver brought it to this cafe. Tk there is no Internet, there was no opportunity to read about this cafe. We didn't warn you in advance. In the evening, the child became ill, found reviews and was horrified - HOW DOES the COMPANY CHOOSE A CAFE FOR TOURISTS?????
It's disgusting that it hasn't been closed yet.
Toilets are holes in the floor, a nightmare. The smell is disgusting, there is no toilet paper.
I also left a review to the travel agency, they spoiled our rest. If there was an opportunity, I would put a rating of "-10".
We stopped at this cafe with an excursion , the guide praised this place . The place itself is beautiful, undoubtedly , a beautiful view of the river and the mountains (for this I will put 5 stars) , but the service was of course at zero. If the cafe director has an agreement with the guides, then why not hire a large staff? One waitress for a group of 25 people.... While our orders were being delivered, half of the people from our group finished and sat waiting for us . As for food, trout fish is expensive 450 ( when we ate 300 rubles + vegetables in Sukhum), and here we also had to buy vegetables separately, which were also tasteless, like fish. Orange juice was generally diluted with water , there is something to compare it with , so I write like this . I also didn't like the fact that when they asked the waitress for the Wi-Fi password, she replied , "the director doesn't give us the password , sorry," That's a complete horror, many came from Russia , everyone has roaming , and here you can't even connect to the Internet! Since you work with guides and a huge flow of tourists passes through you, work on customer orientation
Everything is furnished with pathos and the prices are expensive. As it turned out, the prices here do not match the quality. We went to the Rizza in a group, made an order for lunch in the morning, a pork and lamb kebab. As a result, when everyone arrived hungry, the mutton had to wait another 20 minutes, and even in the end it turned out to be all in veins, you can't chew. Honestly, I expected a different level of cooking quality. And so it's just a scam.
It's a terrible place. You will be fed disgusting food here, besides with a fragment of a plate, you will be rude and cursed in the wake! NEVER VISIT. We were sitting in a company, we were delivered during the tour. We look at the menu (the prices are very decent, lettuce cucumbers, tomatoes chopped it is unclear how 250 rubles) Brought food, picked something (people from the tour began to complain about the food to the waiters) and at some point the girl sitting next to her finds a fragment from the plate in her mouth (lucky she didn't swallow and cut herself)
We look, a piece has broken off from the plate, we look at other plates, half with broken parts. We call the waiter and ask him to call the administrator, to which he says come to them yourself. Approaching them, we were told that the girl was to blame for herself and knocked so hard with a spoon that a piece broke off. After asking for a complaint book, they said they just don't have it!!! How do they work?! They started telling our guides that they had brought bad people to them, shouting at us and insulting us. And in the end, they cursed us and our children in the back!
I do not recommend it, even if you really want to eat! The service is terrible, the owners (administrators) are the rudest people, the food is disgusting, the dishes and appliances are of poor quality (and they are not replaced)!
These people have completely disappointed the opinion of the people in this country!
Terrible cafe, long service. The food is disgusting and the prices are sooo high. We ordered meat with my wife in Abkhazian style. Everything is very fatty, there is little meat. And we were still heavily poisoned, we were sick all day, and so the vacation was short, and another 1 day was spent on smarting. NEVER EAT IN THIS CAFE.
If the place is unfamiliar, always read the reviews before ordering something.
Not very. Expensive and not tasty. I don't recommend it.
See original · Русский
Anna
Level 9 Local Expert
October 14, 2024
Thanks to this "cafe", I learned how much trout and khachapur can be not tasty! Designed for tour groups... arrived-stuffed with inedible food-taken away. It's a pity, but the views are good
An ambiguous cafe. We were here 2 times, the year before last it was delicious and shish kebab and fish, and this year the shish kebab and rubber fish will not spoil anything; but the grilled vegetables were surprised - one tomato, one uncut pepper and a piece of zucchini just as it is not slices and all this is not fully fried. And hominy is so generally - the Moldovan husband did not appreciate the word at all. The views are really wonderful if you go behind all the verandas - the backyard is, roughly speaking, just an oasis. Prices are like everywhere else.
1 star for the view, it's beautiful.
Shish kebab is dry
The kharcho is empty
Khachapuri with a super thin layer of cheese.
The whole family was poisoned by the bonus.
See original · Русский
1
littlirina
Level 7 Local Expert
October 1, 2024
Disgusting food and boorish attitude!
Sightseeing routes from Lake Ritsa are brought here and absolutely in vain, after visiting such an institution I do not want any more excursions!!!
When trying to explain what is wrong with their food, someone Rezo D. yelled at me, apparently he was afraid that I would not pay at all, and then decided to fence off, starting to close the blinds. I guess I'm not the first and last person who tried to figure out the quality of the dishes offered to visitors with them.
Disgusting. It's hard to say anything good except the view. The dishes are broken. They brought the okroshka with a spoon, and then I found a fragment inside. The kebab is over-dried, it is difficult to eat. The potatoes from our tour were not cooked and the meat was also over-dried. And the prices are unacceptably high. At the request of the waiter to call the administrator, no one came, they only sent them to the cashier to sort it out. As a result, they only cursed after him. They leave an absolutely terrible impression. I'm attaching a menu with a photo. By the way, the guide said that it is very tasty there)
Terrible service.
We waited 20 minutes for the order to be accepted from us - they did not wait. Although there weren't many people.We
went to look for the waiters ourselves - we were rejected all the time and said that they did not accept the order.
It's just awful! I have never eaten so delicious before. The barbecue was served after 40 minutes.
If it would be possible to put 0, I would put it. The big plus is the atmosphere and the beautiful view! For this 10
See original · Русский
1
S
Sergei P.
Level 7 Local Expert
October 24, 2023
We arrived like most people here with an excursion from Lake Ritsa, from the positive it is really a picturesque view of the river and the courtyard with boxwood at the entrance.
Khachapuri is tasteless in Adjarian, one solid thick dough, there is very little filling and it tastes like cottage cheese. On the other hand, maybe this is a plus, at least they didn't get poisoned, as many write here in the comments. The prices for such high-quality dishes are clearly overpriced.
I recommend travel agencies to change the lunch place of tourist groups, so as not to spoil the impression of excursions
Breakfast (tea with a bun) was included in a group excursion to the Ritz. We made an order for lunch. When we arrived from the lake, everything was ready for everyone.
They cook delicious, and the price is also quite inexpensive. The service is fast.
But it still doesn't pull 5 stars.
Very beautiful places, nature and preserved boxwood.
I give three stars only for the boxwood grove and the beautiful view of the river. In general, there is a very cozy green courtyard with a fountain.
We were on our own and stopped by for lunch. The food was so-so, we are not picky. The shish kebab is rubber, cooked a long time ago. We didn't even eat it. The service is like in a canteen. Tea was served packaged, there is a spoon, a bag, saucers and no sugar in the mug. They asked for sugar, they served sugar. There is no saucer. It is unclear where to put the bag and spoon. The waiter did not understand what we asked for and how to serve it. There are no appliances, tablecloths or napkins. Forks and spoons are served with dishes. No knives. In general, it's still a canteen with restaurant prices.
The toilet is terrible, there is no toilet paper., a hole in the floor.
I was on a guided tour on August 3, 2022. They asked me to move three times, like to fill seats, it's already a fact that neither a cafe, but a canteen, and it's not clear why menus are distributed if payment is still at the checkout and the quality of service is low.
Excursions come, people are numbered like animals and tied to the name of the guide, and God forbid you forget your number, then there will be nothing but trouble.
There are not even napkins on the tables, salt and sugar are wet, it is not possible to sprinkle them, so everyone unwinds the salt shaker and either climbs into it with their fingers or pours it unscrewed into a plate, carefully afraid to over-salt.
On the way back, after 15 minutes of waiting, my order was brought to me, but under a different number, which became the main one for me and no one here will help you with this if you forgot.
After eating, proudly wiping the fat on his lips with his hand, he went to pay with a card at the checkout.
There was a mix-up with the numbers. Not even the cashier, but the administrator himself began to get personal and insult me during the conversation.
Nearby, a woman complained about a fly in a dish and a dirty table. And the receptionist also raised his voice at her, saying let me show you everything in the kitchen.
After my remark on insulting me, I silently went to the minibus to get home to Russia alive and well, because there are the rules and manner of communication from the 90s in Russia.
For excursions, this is the only and no alternative place to eat. I have passed the information to the tour agency, and maybe I will bring it to the Sochi administration so that measures can be taken to improve the quality of the tour service when departing for Abkhazia.
The only advantages are the beautiful view, and the grandfather who tried to sing all day, but all this did not outweigh the negative emotions and sediment about Abkhazia.
A very terrible cafe in such a beautiful place!!! We went to the Ritz on a tour bus, took us there for lunch. The prices are twice as high as the average, well, if it were also delicious, then it's not a pity. But the whole problem is that the food is absolutely tasteless!!!! I ordered grilled fish with vegetables, I was very sorry. The cashier is rude , not the cashier. They don't give us a Wi-Fi password, they say we don't have it, although the phone immediately found the network. And he was needed not just to sit on the Internet, but to distract for 5 minutes a one-year-old child who did not let him eat!!! The waitress saw it and said to my face we don't have WiFi. I do not recommend this cafe. And tour groups need to notice it!!!
Everything is learned in comparison… And so, in comparison with the cafe on the banks of the Ritsa, it is a wonderful place. Although objectively the food is average. Among the advantages: a gorgeous view of the river, the service is fast. We took trout on coals, mashed potatoes, khachapuri "boat", tomato salad with sour cream and cheese, meat with vegetables.
Disgusting cafe! The guide praised it very much, in fact it was very bad. We ordered pilaf with lamb, pork kebab (the price tag is approximately equal). They brought a bowl of incomprehensible rice, there was no meat there, but carrots in huge chunks, the kebab is dry and smoked. We ordered more cognac Abkhazia (we took it elsewhere, we know it's good), brought home-made, tried to sell it. The waiter pretended that she did not understand that it was Abkhazia that was needed. Apsua tour, change cafes, you will lose customers!!!!!
I can't imagine who can give this place a high rating. It's just a disgusting rip-off with prices like in a nice restaurant by the sea. The menu sticks to the table like the clothes, the food is just awful.
Yesterday we managed to visit this "wonderful institution". To begin with, this is not a cafe at all, but a dining room of a low level. The attitude of the staff is terrible, there is nothing on the menu about the dishes, that is, what they include. I ordered okroshka, there is a photo of okroshka with kvass on the menu. They brought it with kefir, inside a sausage chopped with an axe, the size of a 5 ruble coin and greens, nothing else is included in this dish. The shish kebab is dry, rubber, for the Caucasus, I think this is not excusable. Many excursions are stopped for meals in this "cafe", the staff can not cope. It seems to me that the guides just have their share of it, then why would they stop at this "cafe" so that people would have negative emotions from Caucasian cuisine. One advantage of this place is the view of the river. Otherwise, there are only disadvantages. One point, so there is no lower
We went on an excursion from Lake Ritsa, the guide said that this is the best "restaurant" with democratic prices. There is no limit to indignation!!!! Shish kebab is a shame for the Caucasus, I'd rather fry a shish kebab. The meat is dried, absolutely tasteless, tough! I could barely saw with a knife. We ordered tomato sauce for the barbecue, I have not seen this anywhere else, tomato juice was stupidly poured into the sauce pan, no spices, no herbs or garlic ((((( Disgusting place, almost everyone who was in the group on the tour did not fully eat their orders because of the disgusting taste! And as for prices, it is one and a half or even two times cheaper in Gagra.
The prices are too high, the lamb kebab is 5 pieces,2 of them are rubber.Khoshloma (you can eat vegetables).The garlic sauce is medium.And read carefully right when ordering the menu:write down the prices of what you order somewhere.And what price will be at the exit, they announce the price there and do not give the piece of paper according to which the order was made.I only realized at home that I was cheated .... Because everyone is in a hurry to go, especially if the tour
We went on an excursion with a group yesterday, stopped by for lunch. Firstly, they waited a long time for the order, secondly, the orders were all mixed up, and thirdly, there were stomach problems later... In general, we will not confuse this institution
How sad that we didn't read the reviews before arriving at this place! We, like everyone else, were brought here after visiting the lake. The guide announced this place as one of the best - with delicious cuisine and inexpensive prices. Oh....🙁 The barbecue could not be cut with a knife, the pizza was artistically poured with mayonnaise, the potatoes for the barbecue were not prepared. Grilled vegetables, soups are not tasty. Trout and pita bread were edible. Homemade wine is a swill. For the first time, our table was left with a bunch of abandoned food. We strongly do not recommend this place!
Soups with small bones, pasta like porridge. The group ate first and left last, they only brought it, although everyone ordered it 2 hours in advance. I recommend tourists not to listen to the guides-they have a percentage of this. There are many cafes and kebabs on Lake Ritsa-eat there. And it's not a fact that everything you order in this roadside cafe will be received upon arrival. The washbasin on the street has 2 taps. In general, this cafe spoiled the mood from the tour.
See original
7
Наталья
Level 12 Local Expert
May 31, 2023
In general, we cannot understand why tour buses stop at this institution, the food and service are disgusting, and the prices are like in a decent cafe. We ordered 2 portions of noodle soup, grilled vegetables, cheese cones, vegetable salad. It tastes like it was cooked by a blind 80-year-old grandmother. The vegetables in the salad were cut decently laid down and dried, onions on top, without salt, without oil, without dressing. Noodle soup with fatty overcooking, grilled vegetables looked like this: a whole tomato, half an eggplant piece and a whole green pepper and it was a little on fire. Cheese cones: a mini small bowl (half of a child's portion) with dry pasta and some granulated pieces of cheese on top. We had an account for almost 1800 rubles . The waiters do not respond much to requests. The impression of the tour can be completely ruined by this place.
We liked it. Trout from the local river, grilled vegetables, very sweet tangerine juice. We were convinced that these are such very sweet New Athos tangerines. And live music, a couple dancing in the rain.
What can I say about this restaurant, I was there with an excursion in the middle of October 21. The place is very beautiful, you still need to look for such in the CIS, I think you will not find it.
As for the food, I can say that in this institution and in other Abkhazian places where I ate, I had only good impressions. The portions, whatever it is, are huge, the food is delicious, there are no complaints, the prices are also excellent. In general, compared to St. Petersburg, where I came from, they cook in Abkhazia clearly tastier, khachapuri and shish kebab are 100%. So thank you, everything is very tasty. The check came out for 1000rubles for two people.
Delicious and inexpensive, with a great view of nature.
I don't know where such bad reviews come from, people in Abkhazia know how to cook much better than in Russia, remember this.
Maybe someone came across a negative there, I definitely didn't notice anything. The guides ate there too, by the way, we ordered almost the same thing. I think if there wasn't much food, they wouldn't eat there. Judge for yourself.
See original
12
Алина С.
Level 4 Local Expert
July 21, 2023
This is one of the most disgusting places we've eaten in. We ordered noodles, kharcho, Adjarian boat, khachapuri, hominy. The order was waited for 40 minutes, although it was ordered initially. The noodles are very fatty, the kharcho is not spicy, the boat and khachapuri themselves are very fatty, the hominy is spicy, the pickles are very spicy. It came out at 2,700₽. As a result, I have been lying for 2 days with severe poisoning and fever. We didn't even think that it would be so bad, because in the morning they brought us a nice bun with tea. I DO NOT RECOMMEND IT!
We stopped by with an excursion to the lake.The Ritz. Like for a free breakfast. We made a preliminary order for lunch.Upon arrival for lunch at 16 o'clock, we waited for another 30 minutes. Somehow we weren't expected. After waiting, they finally began to deliver full orders to people. It turned out that I had already eaten, and some had not yet been brought. It's a disgrace. Beztolkovo is an intrusive service. And there aren't that many people. I do not recommend it. Although outwardly everything is beautiful.
But first of all, the owner, who counted our 5 bills, and fed us disgusting food, just wants your family to eat like we ate in this cafe, they take tourists 20 people each, from Sochi to Abkhazia, they will take you to the cafe "Soyka" and poison you there, since everything is agreed and breakfast will be included with a dry bun and then they will tell everyone to order lunch, because they will deliver it to this cafe, only after you arrive from here you will have unrealistic poisoning, as they called an ambulance, and then went to the pharmacy having bought 6,000 pills for poisoning, and at the pharmacy at night they told us that we 7 to those who came with poisoning from Abkhazia , and the place where we were all fed was right here , one negative remained from Abkhazia , thanks to the hostess of the cafe , who does not care that we will come and tell our friends and relatives what Abkhazia really is , and that there is no delicious food there , since we they are considered disposable !!!!
Let's go on an excursion to the lake.The Ritz. On the way, a free breakfast of tea-bun-bagels was promised with the opportunity to order lunch on the way back. The bus stopped near the Soyka cafe. The territory is well maintained. Live music. Chanson. The girl invited us into a plastic-covered gazebo. There were glasses of tea and pieces of bread on the table, half of which was a piece of either mamla or cheese. They laughed. They drank tea, but did not make a sandwich. The waitress came up and began to describe their cuisine and the speed of service. Like, you'll drive up on the way back, and everything is ready. Great. We ordered it. On the way back, happy, hungry and tired, we settle down in a beautiful gazebo, with a river below us. Amazing view! But the tables are dirty. There are no napkins. The waitress takes an order from a large airline. We are waiting. Then we're still waiting. And more. They bring food to a large company. And we keep waiting. After about 30 minutes, they start bringing orders to us. It would be better not to bring it! Solyanka. The fat layer is 0.5 cm ! You can't eat that! Trout ear. The same layer of fat is 0.5 cm. Fresh. Without salt and seasonings. But the piece of trout is decent. Hominy. That's what you should never order. Neither we nor our fellow travelers ate it. Cold flatbread made of semi-raw cereals without salt and spices! The bean sauce is as bland as the grits. 1 piece of smoked cheese 3×5× 0.5 cm in size is stuck into the grits, and the same tiny 2 pieces of smoked meat. There was also pickled cabbage for hominy. Her husband ate her. The rest of our fellow travelers are not. Khachapuri was quite edible. We left a review for the organizers of the tour to change the cafe.
The food is completely tasteless, cold, they bring an excursion on the way to the Ritz, they make you choose food for lunch (on the way back) only here, there is no alternative. They bring it with a long delay, they forget part of the order, if you do not remind them, they additionally charged 50 rubles during the calculation.
Be careful when paying by check, we were credited with almost a thousand rubles extra. The owner just turned away and didn't even react to it. A kebab can't even be called a kebab. The potatoes are greasy, they don't wipe them off the dining
room, there are problems with napkins. In general, if possible, choose another cafe. And this is just a canteen with unpleasant staff.
Everything was delicious.The shish kebab is the most delicate.The waiter girl is sincere) they publicly congratulated her on her birthday, put on a song.Everything is cool!
Of the advantages, I can note the presence of a boxwood grove. The owner tried and saved the boxwood. He is no longer anywhere in Abkhazia and Sochi. This is where the advantages end. The food there is expensive and bad. We were given tea of the second or third brewing. Khachapuri for this money in Sochi! it will taste 100 times better. But people get there only as tourists, they are brought by bus and the cafe pays a commission to tour operators for bringing customers there. Therefore, the attitude towards customers there is appropriate. All clients are disposable, and new ones will be brought by travel agents. I appeal to travel agents! Don't take me to such lame places! Have a conscience!
Like everyone else, I've been here for the reason of the tour many times (does anyone believe that locals come here to have lunch?). I will add to all comments that hominy was brought to all tables without meat, although it is stated on the menu. I had to quarrel with the waitress, who pretended not to understand, but still brought us a plate of pork with displeasure. Do not expect any taste from hominy itself, it is such a national dish - unleavened corn porridge. Trout is a small fish, 200 grams. Shish kebab is really not enough, there is also very little meat in the hodgepodge. The boat is made of an incomprehensible pie dough, not at all what it should be.
But there is no choice. therefore, the staff does not care about the quality of the dishes
And we have a great review. There was a large cafe, plenty of space, the tables were empty, and the toilet was also there. The food - everything that was taken-is delicious and very inexpensive. We drove on our own, without guides.
Hungry people also visited this cafe after an excursion to the Ritz. The only plus is the beautiful view of the river. The toilets are terrible (a hole in the floor where you have to squat down). We ordered chicken soup (we asked without greens, brought it with it), pilaf with mutton (where mutton does not smell), trout on the grill (obviously just warmed up, brought slightly warm, bland and tasteless), lamb kebab (3 rubber pieces for 400 rubles), ear (salted), khachapuri too about nothing. They gave 2,100 for three and stayed hungry. Take a snack with you on an excursion, it will be tastier and cheaper, it's not worth wasting time on this place!!
Tasteless, from the word "absolutely". Shish kebab is dry, hard, khachapuri - one dough. The salad is also about nothing, the soup is tasteless. Mashed potatoes were delicious (it is difficult to spoil it), as well as tea and compote. But the view from the veranda is bombastic 🔥
See original
3
Кристина Ф.
Level 2 Local Expert
August 4, 2023
08/03/2023 We were on an excursion from Lake Ritsa, the guide said it would be delicious, but the whole family was poisoned with hominy. I DO NOT RECOMMEND THIS PLACE!!!!