The story will be long :). I live in the house next door, I periodically went to this store to buy sheet leather.
You feel like a "muggle" who got into the shop of pure-blooded wizards there.
The communication of the staff is very arrogant (there is a feeling that you were not invited here).
And God forbid that you voice your opinion about the prices of local services. Twice I heard from the side a tale about what kind of fords are all around, who do not appreciate the highest level of manual work, they say, "they come to us from Europe specifically, that's where they know the price of such skill."
But it was all an outside view. And so I decided to use their services directly, to touch the great, so to speak.
I bring leather sneakers with the sole worn off on the heel.
I ask you to glue the sole and clean the sneakers.
A man with a frowning face opens the bag containing sneakers with one finger and ultimatum declares that cleaning is only with painting.
I agree. ( Well, apparently there is no other way when cleaning the skin, for an ideal result of their level )
Then the second attempt to "scare me off". They tell me the price of the work.
But I agree.
The master's face softens, no longer so fastidiously takes the sneakers out of the bag and examines them. Draws up the paperwork.
Informing me that they will contact me when it is ready.
It was the middle of April, it wasn't urgent for me, so I forget about them. But by the end of the month I remember, I'm going to go in to find out what happened, but I get a call from the administrator saying that unfortunately the deadlines are delayed, but everything will definitely be fine.
I'm just getting interested and I'm humbly waiting. Almost another month passes ...
The administrator calls me again and says that the sole could not be cleaned, so they only glued the bottom part. It turns out that the list of works included "gluing the sole, cleaning it and painting (its upper part) ". After learning about the misunderstanding, I was offered to clean and paint the skin, but I refused and went to pick up the sneakers.
I was wondering if I had heard any apologies on the subject of deadlines. I didn't find out anything myself, just joked about the "minimalistic sole" - they didn't appreciate it). (in the photo, you can look at this sheet of ordinary rubber ).
And I would not write this review with a moral: "Keep it simple, no matter what kind of experts you are, because the day will come when you will screw up."
But a year has passed, and the sole has come off :).
And now I rate it for the quality of the work.
Excellent workshop, I have already applied several times for various types of repairs - everything was well done. They will tell you about everything, prompt you, and honestly advise you. Plus a large selection of all kinds of care products and a very good consultant at the reception. It's not scary to give away shoes.