Alfa-Vet, veterinary clinic
Directions
Uruchcha
298 m
Park Uruchcha
115 m
Features
Credit card payment
Wi-Fi
Preliminary registration
Gift certificate
Veterinary clinic services:veterinary pharmacy, certificates, castration, parasites treatment, beak trimming, euthanasia, cremation, chipping, vaccination, oxygen therapy, hospital
Specialists:on birds, dermatologist, therapist, surgeon, cardiologist, ophthalmologist, endocrinologist, resuscitator, oncologist, stomatologist, on rare species, on rodents, on reptiles
Diagnostics of animal diseases:x-rays for animals, animal ultrasound, echocardiography
Petfriendly:allowed with all animals
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279 reviews
December 5, 2024
We have been served in this clinic for 10 months , the girl therapists have always been polite and attentive to us .
On the first of December, we signed up for sterilization, everything was fine according to the indicators, the doctor said I was taking the operation. Nothing foreshadowed trouble ! After 40 minutes, the doctor called me and said the dog died , she couldn't do anything . To the question :What happened? The doctor said "maybe " an allergic reaction.
I can't believe she was still a puppy, all the vaccinations were done, there were no reactions to them, everything was fine. I doubt the correctness of the doctor's actions , God is his judge . The children still can't calm down from the loss of a friend.
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4
August 30, 2024
Review of the Tsegelskaya OI
The situation that I will describe has a deadline, but it is not forgotten
We have contacted the AlphaVet clinic several times, as it has a convenient location and round-the-clock operation. I will not say that the treatment was always chosen correctly, but, nevertheless, the situations were partially solved, and based on this, it was possible to further select treatment regimens and complete them safely. The attitude has always been very good and attentive, which I appreciate in the service sector. However, several recent cases have not been distinguished for the better.
We came to the clinic with a neglected situation due to improper treatment and an incorrect diagnosis by another clinic and doctors. I have no complaints about the clinic here. At the examination, the therapist said that there was a last chance to leave the pet in the hospital. Unfortunately, there were no chances, but there is always hope for a miracle, which rarely happens. I hoped for this and left the pet in the hospital overnight. However, in the morning Tsegelskaya O.I. called back and said that the situation was critical and it was better to euthanize.
We immediately came to the clinic. I want to emphasize that O.I. had a dismissive expression on his face. It was difficult to react to this, as she spoke politely enough, but then the situation developed differently. We have clarified all the nuances in order to understand what has been done and what has not been done, since recently we ourselves rescued the animal from a seemingly hopeless situation. Of course, I was not satisfied with all the answers; for example, the cat screamed all night in pain, and he had to be given painkillers. I understood that he was screaming because he was alone, because nothing like this had happened at home before, but at the clinic he immediately began to meow if I left for clarification, and at that time he remained in the carrier. Instead of calling me even at night (we agreed that they could call at any time) so that I would come, O.I. drugged him, and they made claims to me that he was in pain.
If the doctor does not know how to make diagnoses, let him read the necessary literature and undergo additional training, which she clearly lacks, rather than sucking them out of her finger and then making claims.
What happened next? It's time to say goodbye. The doctor said that we should hurry, as she has a lot to do. But she didn't give us a memorial service, and we didn't need her help anymore. Why the hell was she rushing me?! She saw that I was in tears and unable to rationally resolve serious issues. If she has so many things to do, she could do them. My cat was lying in a separate stall, for which I paid twice as much; I didn't bother anyone and stood next to him.
As I have already explained, I could not make rational decisions. I hurriedly said goodbye to the cat, and that was the end of it. She said to wait outside the door — they'll take him out. It was brought to me in a box. Then I had to stand in line for about 20 minutes in tears with a box in my hands to pay. This is no longer a claim, but a reasoning about a purely human attitude, which does not exist, a moment that I did not pay attention to while in the situation, but noticed after writing this review: could the clinic administration or even O.I. not see the situation and accept payment earlier. I want to add to the moment that I was not some kind of inconspicuous, standing on the sidelines; the whole queue was staring at me, at me and at the box. One woman in the queue with her cat looked at me with disgust and fear — it looks like she was afraid for her pet. It all looked like some kind of mockery of clients in a clinic with a "high level of service." By the way, the administrator thought it was wrong — I overpaid twice. After that, they called me back and informed me about this incident; the money was returned, but I had checks with full treatment, I would have discovered everything myself later. But the fact itself: knowing the whole situation, there is still a question with money, which then again has to be solved.
Conclusion: the pet was not allowed to say goodbye and was accused indiscriminately of the situation; a rude disdainful attitude manifested itself in a difficult situation. And all this happened in a clinic that positions itself as a clinic with a high level of service; many questions arise.
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8
January 31
The staff was completely satisfied with us, we didn't have to wait in line for a long time. The kitten's situation was promptly resolved. It so happened that he became ill at night, vomited many times, and refused to eat or drink. We called the clinic to find out what to do in this situation, and they told us everything in detail. In the morning we were at the place and did all the necessary procedures. Some of them were especially difficult for Morse, he struggled, but the specialists helped to cope with this. Already in the evening after the vet. At the clinic he started eating again, and the next morning his appetite was restored and he started drinking water. I ask you to convey my deep gratitude to all the specialists who participated in the Mors photo almost immediately after visiting this place. I was very tired during the day and fell asleep while I was washing)
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