Long service! Of the two exchange offices, only one was working (and this was on Saturday in the busiest shopping mall!), while, as it later turned out, a lengthy operation was carried out right in front of us - none of the employees bothered to warn the queue about a possible delay, or quickly open a second cash register to cope with the influx of people. As a result, they waited for almost half an hour for 2 minutes for the operation. It would be fine if there was only one cash register, but when the bank has other cash desks and available employees... Alas, I will not put more than two stars.
It's a terrible bank, I don't recommend it. You will never get there, because you come after work, only one economist works, and very slowly, slowly. (Considering that this is one of the busiest shopping malls) As a result, you stand in line for two hours, wait, and then the bank closes, and they don't care that you took the ticket two hours ago and defended it for so long. Okay, then in such cases there is a record, but the situation is as follows: when I made the card, some client who was on the record was called to the workplace at the right time. And when I signed up to pick up the card, I sat waiting, time passed, people were called on the ticket, but no one called me. And they also claimed that they say I DIDN'T WARN THEM.
Hello, are you serious??? Don't you know that you have clients by appointment, since you need to be warned? Then what's the point of recording??? I ask the top management to understand these situations and the work of the bank as a whole! Otherwise, I will have to contact a higher organization.
On Sunday evening at 19.00, transactions with bank cards are not carried out! Only cash desks with transactions and currency exchange work! So which bank branch is this then?! This is an exchanger. The time spent on arrival at the bank branch on the other side of the city. And in general, the bank is disgusting, there is no service to customers, there has been no iOS app for a very long time and nothing is being done about it! If I had the opportunity, I would have changed the bank! Who has the opportunity, do not use the services, value your time