There is no ticket office - everything is on the websites. There is a railway station across the street. Sovauto bus stop to St. Petersburg and Vyborg.
A small train station, you can have tea/coffee with a mediocre bun. Luggage storage is paid. The center and the shopping complex (Prism, Lidl, etc.) can be reached on foot. The regular bus to St. Petersburg leaves at about 18.30, convenient