For many years, due to the lack of an alternative, I have been using the services of this airline, I even bothered to become their passenger on an equal footing with the same status as Star Alliance airlines, so I have something to compare with.
To begin with, everything seems fine exactly until you have a problem and contact support. There will be no help and/or adequate response from the staff. One gets the impression that the support staff of such an airline is, to put it mildly, unprofessional or does not have enough chromosomes. We all know the proverb "I'm talking about Ivan, and he's talking about a blockhead", it reflects the work of Azal employees as it is.
I really do not recommend using this airline if you do not want to waste your nerves.
The worst company, frequent delays, due to the delay of the flight from Baku to Aktau, they were late for the next flight and lost their tickets, respectively, they had to buy new tickets and since there was only one flight from Aktau to Astana, they had to spend the night at the hotel,
A terrible airline, it's a pity even to leave one star does not deserve it, it's just a mockery of people. The flight was supposed to take off at 23:50. As a result, exhausted crying kids sat until 5:00.(((((((
Stupid airline
There are always delays
Lack of information and clear feedback
I don't understand how they are going to develop tourism with such a misunderstanding
They do not return the money for almost a year, they are fed breakfast, or they simply ignore it. They did not fly to Italy by mistake , and they did not fly out of Italy through their own fault !! I no longer know where to write and call, everywhere is ignored. When will you return the money???!!!!!
It's not the first time I've flown.
Despite various negative reviews, I want to say: the airline is good and justifies its national essence: hospitality and hospitality.
Although the planes themselves are far from new, but the staff, their politeness and courtesy will give Aeroflot a head start.
The excellent menu on board in economy class, the availability of entertainment from the airline via wi-fi made the 3.5 hour journey easy and comfortable.
Fly, don't be afraid)
Much better than the wretched U-tire on the same routes!!!
NEVER AGAIN. This is a lesson for life. I've flown a lot, but I've never seen such nonsense. Tickets are not cheap. Commission 75%. Any force majeure falls on the shoulders of the buyer. The functionality of the application and the site is as limited as possible and is not informative. All questions (flight status, booking, cancellations, postponements, refunds, etc.) are sent exclusively by mail. Losses after all negotiations on the result amounted to over $ 400, this is at a ticket price of $ 220. (Excluding the forced 2-day stop at the hotel) The money under the contract is returned within 33 days, but in fact you need to swear and write statements and fight for your 25%. The covid rules of travel on the website differ from the actual ones at the airport.
January 23rd.
The best airlines, Milan - Baku, have flown recently. Maintenance, takeoff, landing - excellent. The seats in the cabin are normal , not small . The flight attendants are very helpful, the food is above all called. The price is also very nice for a ticket, unexpectedly nice. Thanks!
I highly do not recommend this airline. 75% of the ticket price was withheld upon return. The support said: "Only if you cancel the ticket within 3 hours after purchase - we will refund you the full cost. If later than 3 hours - we hold 75%. Company policy." To my question, what should I do if I have a flight in a month and I cancel my ticket, say, a day after purchase, they answered: "You had to buy an Economy Safe ticket (or something called that), then for 35 euros we would refund the ticket price to you." Awesome, guys. Thank you for "writing" about this in large letters when ordering tickets from you. This is all despite the fact that when buying through OneTwoTrip, the option for a refund was paid for!
I flew on 26.06.23 from Moscow to Ganja, the flight was generally fine, but I put one star for returning my suitcase without one wheel, it was simply broken off, and I still have to fly back.
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B**N**
Level 11 Local Expert
June 27, 2023
On May 04, the spouse flew from Domodedovo to Baku. He carried a large sum of money with him in his pants pockets. The border guards asked if there was money in the bag in the luggage, they were told no, and it was true. In Baku, the spouse received his luggage - a suitcase bag, fabric, was wrapped at home independently with stretch film. There is a fist-sized hole on one side, i.e. a hole was made in the bag. Things inside were all in a mess and a can of canned food was broken!, the contents stained things and food packages. That's what to do with it, who is doing this? Representatives read carefully, punish the guilty and compensate for the damage suffered!
I flew with this Airline in the summer. There are pros and cons.
Pros: the service and food are very high!
Minuses:the planes are too shabby!
The seats are all worn and so on.
Changed the flight time on 06/22-23 from Tivat and did not notify, the hotline is NOT working! They don't pick up the phone, I got through to Baku. If possible, you will not find any information on the website.
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Anonymous review
January 10, 2022
One of the best airlines that we fly!!!
For 8 years I have been trying to take tickets to them!
Excellent service, responsive flight attendants, great food with a choice of menus even in the economy!
There is not a single complaint!! I flew the last time a month ago, I'm flying in another week. I am completely satisfied!
We flew this airline Azal Azerbaijan-Georgia. The plane was descending from 10,000 to 3,000, there was a depressurization of the cabin. My husband has a professional watch, it shows pressure and altitude on them. The pressure was 600! Can you imagine that? This is death. And then the nose of the plane down and falling from 10 thousand to 3 in 1.5 minutes. They didn't tell us anything, we thought we were going to die (a sharp decline). My blood vessels burst, a sharp pain in my chest, I lost consciousness. Since then, pressure, dizziness, a lot of problems. And I'm 33 years old. This company did not specifically announce to passengers what was going on in order not to pay medical insurance. I did not examine people on arrival, there were also elderly people who staggered out! And this fear when the plane was losing altitude and no one said anything. Further, when we arrived, we were kept like cattle in the corridor for 15 minutes. As we later realized, so that no one would be surprised by the condition of the passengers, many were staggering, crying. Everyone was so shocked that no one tried to protest, to demand something, for example, doctors.
It was terrible.
I will never fly with this company and I beg you not to fly
They treat people like cattle. I wish the founders and everyone who made such a decision then on the plane that the earth burned under your feet, so that you would find out what health problems are, so that you and your loved ones would be treated like cattle.
After that incident, I was treated for a year - there were very big problems with pressure, although there had never been anything like this before. She fainted. There are still seizures now. Be damned for this attitude .
Never fly this airline. You will receive only 25% of the cost of the RETURN ticket! But you will only find out about it when you try to return it, since they do not warn about it!
The worst company, how many I fly is a horror, thank you for a spoiled vacation , rest , luggage is gone and no one says anything, only one thing, there is no information ,
Today I flew from Moscow to Baku , there is no luggage , they forgot to say in Moscow, a madhouse , no longer when to fly somewhere with them , and I do not advise anyone
This is some kind of horror, they themselves flew away and the luggage remained, no one can answer anything... Terrible airline, thanks for the ruined vacation.
What's going on why don't they answer, in addition, why don't they inform you that the tickets have been canceled and why don't they refund the money or change the flight?
It is not possible to get through. It feels like they knocked out the machine gun and they themselves are sleeping like marmots. A beautiful airport and a nightmarish help service. More precisely , it simply does not exist . So purely for show! Alas
There is no way to get through, 8 minutes- 10 minutes of waiting for more patience is not enough, I hang up.... this is not the level of an exemplary company , take action
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Anonymous review
June 27, 2021
It has been two years since you did not exchange tickets (vouchers) and money is not returned. Terrible company. Calls are not answered, emails are sent an advertising brooch.