Massimo Dutti
118 reviews
February 4
A great shop with a nice variety of clothes. However, the staff was so rude today and disrespectful towards the client it’s ridiculous!!! Especially Marina and a blonde girl (forgot the name) at the till/cash desk. They don’t speak English at all, and they were making fun of the clients this is insane!! Very disappointed will never comeback to this particular shop because of the staff!!
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April 21
I returned to the store a second time to definitely buy a bag and ballet flats in the same color that I had been looking for before. I came with the intention of spending a lot of money.
I walked around the store, took a number, put the goods in the fitting room and went to get another extra size. I arrive in 4 minutes, there are no things. I approach the consultant, and when I ask, "Have you cleaned up your things?" he says no, take a closer look. It's hard to get lost in 6 fitting rooms. Another girl came back and said that she had hung everything up. I exhale, I didn't even begin to say anything, as a wave of discontent and protection from the so-called consultants descends on me, that actually you can't put more than 6 things in the fitting room, you can't hang them either, and generally close the curtain (although I was closing it just the same). Then the consultants roll their eyes and sound like I owe them something. They spoiled my mood considerably, as I had to go look for all the sizes again, and spend 20 minutes.
Of course, not matching the price and service is something, in the end, I didn't buy anything on principle. Thank you, I'll visit my favorite store in another country.
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4
April 4
It's nice to be in the store. We arrived at 12 o'clock on Saturday. The crowd was decent, but the fitting rooms were free. We looked at the new collection with interest, it's a pity that not all the size range was available. All things are of good quality, you know what you're paying for.
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January 17
Excellent company and store. I always buy something here. I really like this brand, we can say that when visiting Minsk, this place has already become a shopping ritual.
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August 21, 2024
A very good impression was left of the store. The sales assistants were pleasant, polite, and helped to choose the right size. The clothes are stylish and high-quality. I bought a few things, I'm very happy))) I recommend the store!
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January 4
Great big shopping center. A good selection of shops for different tastes. There are many cafes where you can sit and drink coffee and cakes. There is only one online store in Minsk, but none in Russia at all. Therefore, welcome to the brand lovers. There's not a lot of product, but there's still some. The old collection is on sale, but we are not seeing a new one yet.
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January 28
The store is good, but I would like the sales floor to be larger, and it would be possible to place samples that are stored on the warehouse. The staff is friendly, they try to help.
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February 6
They didn't want to help me choose the size, they controlled every thing so that God forbid they wouldn't steal... the communication was very rude! The sellers were rude and communicated very badly with the customers. The woman Julia allowed herself to insult the client, when asked if you have a thing from the warehouse, because it is dirty. To which she told me to go and look for it myself, she wouldn't do it. I won't come to this store anymore. The sellers are arrogant!
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5
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September 24, 2024
I love and respect this brand for the fact that you can always find high-quality things and accessories here, according to the trend of modern fashion. The interior is beautifully decorated, and the fragrance inside is incredible. Polite and high-quality service at all times. The girls will help with the selection and selection of wardrobe and accessories.
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April 9
It's a great store. Despite the prices, there are always a lot of people. Very good quality clothes are worth the money
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July 5, 2024
I would like to express my gratitude to Natalia's stylist, who always works when I come to Belarus. She always helped me collect images, starting with work and ending with a wedding) she is always friendly, tactful, in a good mood and a great professional in her craft.
I was very upset that she wasn't there this weekend(
Bring Natalie back))
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November 15, 2024
There was an unpleasant situation when choosing a down jacket. I pointed out to the consultant girl the down jacket from the hall, having previously tried it on. I asked a question: Is there a similar down jacket available but in a different color (IT EXISTS AND I SHOWED A PHOTO FROM THE OFFICE.WEBSITE), to which the girl decided to deceive me, saying that it was a completely different model, but they did not have it in this color and will not. The dissatisfied look of the consultant as a gift . The question arises: In the opinion of your consultants, are there buttons on my head instead of eyes?and I can't tell the difference between the down jacket that I tried on and which is on the "reference" with of.a website? Is it really impossible to correctly answer that this model is presented in only one color? By the way, I had to run for a consultant on my own, no one helped with the selection and fitting, no one greeted me. A disgusting aftertaste after communicating with this consultant, whose name I unfortunately never found out, due to the fact that she did not introduce herself.
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March 21
As stylish and comfortable as possible. The new linen collection is great, both for women and men.
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1
February 20
The only store of the brand in Minsk. As a result, everything gets scattered very quickly, both by local and visiting Russians. The choice is 3.
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1
January 19
Disgusting staff, boorish rude salesmen and managers, the same store director. Of course, no one registered my complaint in writing and did not contact me. They ruined my impression of the country and affected my loyalty to the brand — I don't set foot here anymore. The brand has deteriorated significantly.
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3
May 13
Excellent assortment, good quality of goods and discounts, attentive staff
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September 6, 2024
A good store, but a lot of people, it's better not to visit during rush hour, sizes run out quickly, the airport is not very close, but there is a direct minibus from the airport
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November 23, 2024
A brand with a claim to luxury. In fact, it is not higher in quality than the rest of the supermarket. There are often piles of clothes piled up, without emotional staff.
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7
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December 22, 2024
A store where you can find basic clothes.
There are discounts now. You can find something for the demi-season.
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January 5
In general, the store is not bad. The staff leaves the best to be expected. There are very rude girls standing in the sample room.
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January 28
They have very nice clothes, just great, you can buy something for your wife.
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1
July 10, 2024
Favorite store. There is always something you need at this very moment. The staff is always friendly. The prices correspond to the quality. I will come here more than once.
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2
February 3, 2024
My favorite brand. Unfortunately, it rarely gets something interesting. The product, at least for men, does not differ in variety and choice. The prices, if not on discounts, are completely European. But we are in Minsk. Of course, the skin is the best. Especially the quality.
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1
January 15, 2023
High-quality clothes, I often buy things in this store and do it with pleasure!Very polite, patient and attentive sellers, sincerely try to help with the choice, you can choose an item on the site and postpone it for half an hour, it's convenient. Many thanks to the staff who worked today on January 15, 2023 for their help in choosing and purchasing the necessary things.
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4
October 1, 2024
The choice of clothes. The quality of the goods. The staff is mostly polite. Overall, I am happy with the store.
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1
August 21, 2023
Favorite store. The quality was always good. However, it became a little less natural fabrics, it's a pity. The staff has always worked well. It's a pity they left Russia, but they are in Minsk, which is very nice.
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December 12, 2022
There is a large selection, new items are presented, everything is as usual. Sales consultants are very polite, they try to really sincerely help. A very nice girl worked with me when I was buying boots for my daughter. She also brought a roulette wheel and several pairs to choose from, at the same time she kept her distance, did not climb with advice or unnecessary suggestions. In general, I was satisfied with my visit to the store
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February 9, 2024
I called from Moscow. Yana, the sales consultant, explained everything perfectly to me about choosing a jacket, made all the measurements. She helped me make a choice. Thank you so much for your work!
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1
January 14
It's not a bad choice of clothing from this brand. Responsive consultants.
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December 7, 2024
The store is good, the service is arrogant, impolite, unpleasant feelings remain
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3
August 3, 2023
Disgusting boorish service. When I went into the store, no one greeted me. When I collected a bunch of things, no one offered to take them to the fitting room, but then they repeated a million times that you can try on a maximum of 6 things. Well, as if I had tried on only 6, I would not have bought 5 things in the end.
When I decided to try on a shoe that for some reason was lying in the store alone, without a pair, no one offered to bring me a second or another size. When I asked the consultant if she still had shoes like her own, she replied so indignantly and boorishly that she did not, as if I had insulted her. Already when I left, she said that there are shoes of a different color, which, by the way, for some reason are missing in the hall. All the time I was in the store, and it was the last hour before closing, the consultants were busy only putting things away, paying absolutely no attention to the customers. When I wanted to take a shirt from the stack, one of the consultants pointed me to the other end of the hall, where two such shirts of unknown sizes were hanging, and told me to take them there so that she would not fold them again. Of course, it wasn't my size that was hanging there. The girl who took things after fitting didn't say a word to me either, just silently took it and that's it.
In addition, the store does not have half (if not most) of the items that are presented on the site. The quality of things also leaves much to be desired: all jeans, for example, now consist of 40% lyocell and only 60% cotton.
All in all, I didn't like it at all.
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June 17, 2024
It's just like old times! Your favorite brand and the best collection! Unfortunately, all stores in Moscow have been closed (((❤
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December 10, 2023
Favorite brand. The girls in the store are very attentive, they will always help. They will even tell you if the goods will arrive in the near future. Super
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November 18, 2024
Great store, polite staff
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October 18, 2024
A wonderful store with excellent quality clothes
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November 15, 2022
Excellent value for money. I was choosing wool trousers. I chose it). It looks expensive, but it is accessible to the average citizen (Minsk resident). I was satisfied with the place and the service.
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May 10, 2024
The consultant in the women's department, Julia, is very rude, there were unpleasant sensations after contact with her. There was no desire to come to this store at all because of the arrogance of the employees.
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4
May 10
It's a great store. Sometimes there are super things with a good discount.
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November 29, 2024
This is a place of body and soul shopping!
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2
April 27, 2023
A good store! I came to it specially from Moscow! I hope the store will return to us soon 🙏 The staff are attentive, responsive, actively helped to pick up everything you need
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10
June 25, 2023
A good store with a neat layout. The prices are reasonable. In early June, all sizes were available. The staff helps.
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2
February 24, 2024
Some sellers are extremely rude, there are few clothes, no sizes, but now this is the nearest store to Moscow. So 5 points!
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January 19, 2024
I want to express my gratitude to Natalia's stylist for her help in choosing an image for the celebration, I want to note the politeness and level of professionalism, in the next trip to you, I will turn to this lovely girl😊
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3
April 17, 2022
The company is top! Almost the entire wardrobe is from MD. The ideal patterns for shirts under the height of 170, weight ~ 66. Almost all S shirts fit perfectly. The down jacket lasted 4 years (dry cleaning). The staff is excellent. Everyone helped, they found everything. The only drawback is that not everything is on display. There is something in the warehouse, you need to ask.
The prices are above average, but it's worth it.
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5
January 6
The prices are too high!
The staff is sluggish!
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1
February 29, 2024
The store is on the level. Prices are higher than European ones. A lot of things are not available, but in the current realities it is not surprising.
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April 2, 2022
A good store, if you get a nice bonus discount, the patterns are perfect for me, for the age over 40, that's it.
You can choose a business style for every day. I don't take shoes often, but I was satisfied with what I bought.
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January 19, 2024
I really love this brand. There are a lot of new products, a large assortment, consultants will always help with the choice or find the right size 😊
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March 9, 2023
Experts know the quality of this brand. The prices are certainly not a mass market, more expensive, but it's worth it. The store is on the ground floor, spacious and cozy!
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October 13, 2023
It's strange to see such boorish service in such an expensive store – they were rude twice in the fitting room for wanting to re-take the thing in the fitting room from the pile into which the staff threw it
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