21vek.by
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MOPRa
410 m
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256 reviews
December 3, 2024
On 11/25/2024, we ordered gifts for the contest participants (board games, construction kits). The gifts were needed by December 3.
The order turned out to be large and the delivery was received on December 9th. After explaining the situation, the operator removed the items that were not in stock, and delivery was scheduled for December 2.
As a result, on December 2, there are no gifts and the operator's answer is: "Why did you decide that the delivery is today?". However, they took a mobile number, but no one called back.
As a result, 19 people will be left without gifts at the award ceremony.
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4
1
March 24
On 12/29/24, we ordered a wardrobe, and we bought a desk from them from this collection. Today is 03/24/25, the order has not been delivered, the store reschedules the delivery date every week, explaining that the supplier is to blame for everything. On the 21st century website, the product is in stock, but the consultants clarify that if it is in stock on the website, it does not always mean that they have it in stock, but it may be in the supplier's warehouse. And what kind of suggested quick purchase can we talk about then? They mislead customers. Specifically, we were asked to choose something else. But where should we put the table from this collection, or at whose expense should we buy a new one? There is no such cabinet on other websites. We have never had such an unpleasant situation with more than one store. We continue to wait for our order further
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1
May 10
05/08/2025 a toilet bowl (pulse) was delivered without any documents, the toilet bowl body is dirty from below, as well as a dirty bottom, as evidenced by the imprint on the foam packaging. When contacting customer service on the day of delivery, they promised to call back within 24 hours. Two days have already passed today, but there is no call. I had to cancel the wizard's call to install the toilet, as well as change my plans. Disrespectful treatment of customers and the disgusting work of the order and delivery service spoil the reputation of your store.
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