A good place for the delivery of goods, a cozy hall.
Polite staff, you can almost always pick up an order without waiting in line! Fast delivery and convenient working time! I recommend it!
A good online store. I have been using it since 2018. A large assortment, a lot of goods are available, there are promotions and prices for some goods are the same as the manufacturer's or slightly higher. (For example, on the Vegas mattress pad and on the Levran cream). A convenient payment and replacement system for goods.
The pick-up point on Kalvariyskaya 21 is conveniently located next to the metro, there is a waiting sofa and water from the cooler. Recently, however, the room was optimized and now it is impossible to go through to the pretty courtyard, and the children's corner was also removed.
Previously, they always ordered in the 21st century, there were no problems, but lately this is not a store, but just a horror. All orders come with great delays. I ordered 2 scooters for children for a week, only promises that they will be delivered tomorrow, but today your order cannot be delivered. The same problem is being returned, they say wait for 35 days to answer the question when the goods will be delivered, no one can answer for sure. I do not advise you to buy something there, and if you do, it is better to pay upon receipt
We decided to work with the 21st century by bank transfer. I will never contact this organization again. Firstly, we could not make an account properly 3 times, then they do not indicate the name of the legal entity, then the bank branch does not indicate which one. To get through and resolve the issue with the account is a separate quest, the answer in the messenger was waited for about 4 hours. After payment and making the payment by the bank, it is not enough to send a confirmation payment card, you have to wait until the money arrives in their account. Here we lost another day, although the goods were very important to us. But our adventures didn't end there either. After we took the goods, it turned out that we were not provided with the original invoice, and there is no seal on the invoice. I'm trying to get through, but of course it's unrealistic.
No more orders in this store!
I do not advise you to risk your time and nerves.
There was a very sad story about ordering linoleum.
Firstly, I think they would have forgotten about the order at all if I hadn't called the call center half an hour before the expected delivery! For which you additionally need to pay 20p, for the time I have chosen! And the order was placed 10 days before the delivery date!
At the same time, the call center offered, just delivery in a day! And I still had to pay for the delivery! And all repairs were put on pause because of the workers of the 21st century!
And then it's better! When the linoleum did arrive, it turned out that what was ordered was apparently not taken into account when cutting the canvases! Two pieces of w 1.5 d 3 and w 4 d 1.5 were ordered. But the workers of the 21st century decided that the main thing was that the pieces would fit the size and spit on everything else and brought me two pieces of w 1.5 d 3 and w 1.5 and d 4
I simply had no choice and had to put such linoleum!
When calling the call center, of course I was offered to change this piece, though only after 4 days! Which unfortunately I didn't have! And they said they would contact you later to provide compensation or bonuses! But now 2 days have passed and complete silence! The spoiled mood and the quality of my repairs at the expense of workers of the 21st century!
After writing a review, they still called back and provided bonuses of 15p, it does not even pay for the same delivery🤦♀️
A good store, clear work at all stages (from ordering to delivery). I was especially pleased with the indication of a specific (not stretched) period of time for the delivery of the goods.
Our orders were picked up here several times. The employees are polite and attentive. Thank you, it's very convenient. There is a parking lot under the bridge.
I love it 21vek.by The pick-up points are always in perfect order. They work quickly and carefully, the staff is friendly, there is a children's corner at each pick-up point, which is no less important and very pleasant, since I have 3 children.
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Anonymous review
November 15, 2022
I completed the order on August 14 at 12 00
they told me to deliver from 18-21, but then the funniest
thing ....
at 20 17 I wrote to TG where my order
was answered by the office at 20 57 - we can not make delivery
in response to questions I heard unfortunately. Unfortunately. They refused to take any measures. We agreed on the exact delivery time for tomorrow at 1 o'clock in the frame.
.....
Why I had to keep control of my order is strange.
In the morning, the correspondence continued - only then I found out that the Warehouse system had flown. Think about it a day later - I have only mats in my head for the office and the sediment is hard. I had to sit like a deer and wait for the courier when I had my own plans .
....
THE client OFFICE sends you as soon as you respond, they immediately end the dialogue. They don't give a damn about people ...... In short, I'll say one thing, don't take anything there.
There are other contractors where goods are cheaper and in stock than theirs .
......
I attach screenshots of correspondence. Sorry for the spelling, I was angry and dissatisfied.
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Т
Татьяна
Level 5 Local Expert
November 5, 2024
I like to come here) so far there are no complaints, they are issued quickly, the location is convenient
I was very disappointed with the 21st century, I made a large enough order, the delivery should have been to the cottage, I took a vacation to accept the goods and have time to do everything, as a result, the delivery was postponed 5 times, the vacation ended, and the goods were never received, in response to the claims where the goods were, I received an answer: we can't ship it to you, we have a system failure! We are moving to a new warehouse. At the same time, they proved to me that everything is available, but they cannot deliver. But on the website, the product that I ordered just disappeared and it was no longer available
It is very interesting, in parallel I also made an order home, and Minsk, everything was delivered without problems the next day
We rescheduled the delivery on the day of delivery. On Saturday, I stayed at home on purpose, waiting for the closet. Naturally, he was not brought. And this was not reported in advance. Learn to work and appreciate the client. Who writes these laudatory odes to you is anyone's guess.
It's just terrible. Specialists called for a week, apologized, said they could not bring the goods and they say we will bring them tomorrow. In another call, I said that I was leaving in 2 days and I needed the product critically. No one offered a solution to the issue (no one offered a replacement for the product either). And the next day the situation was repeated again. Moreover, the specialist talked to me in a tone as if it was my fault that the goods were not delivered to me. I decided to contact the manager. It was also a quest. Since I was answered with unsubscriptions, neither the problem was solved nor the manager was contacted.
Then finally a senior specialist contacted me. I swore and swore that everyone would be fined, and I would receive the goods tomorrow at such and such a time. I asked several more times what the probability was that this would happen, and she convinced me that it would definitely happen.
As a result, tomorrow came, but nothing has changed. A company of liars and employees who are unable to solve problems
Good afternoon. The online store began to work much worse. The same order was delivered 3 times and was not delivered. The first time there was no delivery for technical reasons, the second time everything was not delivered, the third time there were no spare parts (there was no configuration) . Look carefully, the complete set, they may not bring it, forget it, if they bring it at all. I asked them to call me and explain everything, and silence answered. I used to order through this online store, now I will think very carefully about whether it is worth placing an order here. ...
It is convenient to pick up an order here, as there is a large parking lot nearby, exit from the subway. There is also a Crown, so it is convenient to pick up the parcel and run to the grocery store - everything is nearby.
Firstly, all (almost) "negative" reviews and comments are deleted. I left it both on the website and in the VK. The VK was deleted within a couple of minutes after publication. On the site, each review must be "verified". It's a miracle that at least some negative ones are left there.
Get to the point.
I made an order on July 7. To date (August 21) it has been rescheduled 5 times, Carl! Before the first transfer, the status of the order was "collected, awaiting shipment". They called and said that one item was out of stock. But after all, the order was collected, why is she not here now? Okay, eliminate the position. Excluded. And... the delivery is postponed for a week. Why?! What prevents you from sending the rest?! Okay, let's wait. While I was waiting, plans were changing. I decided to change the payment method. I wrote and asked if it was possible. They say "ok", and.... Reschedule the delivery date by a week! What difference does it make how I will pay: cash, card, or installments?! Well, everything else was available! Why postpone the delivery date?! Ok. We're waiting. On the day of the planned delivery, they call and say that the item in the order is out of stock. What do you mean?! Everything was originally available, why not now? And in general, because of this position, there was a postponement on 2 more occasions. A total of 5 transfers. I really needed the order by the end of August.
Each transfer was given a 10% promo code. Who needs him? From these 10% it makes sense when ordering for an amount of 1000 rubles or more. Moreover, they are limited to the end of August. It would be fine if the discount was 20-30%, or indefinite. There are enough promo codes. I gave it to my family. Some by placing an order at the end of July... they are also still waiting (there have already been postponements).
OK, let's move on. I made an order on August 19th. August 20 delivery. That's great, because there are custom-made weekend plans. On the morning of 20, an SMS arrives - you can pick it up. I'm going to the pick-up point - they're punching... There is no order. I don't say anything, I turn around and go back to the car. I sit down, an SMS transfer arrives at 22, here's a 10% promo code for you. Yes, these are pliers! You won't get enough of these promo codes, I need an order!
The impressions are extremely negative. It is better to overpay and buy somewhere else right away.
It's okay sometimes. Except for the little things. Why don't you notify me if you change your work schedule? That is, a person makes plans, spends time trying to come and pull the closed door. Farther. What about your consultants at the checkout? Do they ever have welcoming faces? Or do you specifically hire guys who are always unhappy? Who don't say hello, who don't say goodbye, who don't know the rules of communication with customers?
We ordered and paid for a washing machine in the office on Kalvariyskaya Street. Order 103.898.048. The manager took a long time to specify a convenient delivery time for tomorrow. We are waiting, we got through to the store within 10 minutes. listening to music-your order cannot be delivered today. Couldn't you have warned me? Ordered after the weekend, at the nearest "time convenient for you". Wait for their regret and understanding again? Unscrupulous and irresponsible is all I can say.
Very polite and competent staff! I was pleasantly surprised by the awareness of our employees in everything: equipment, building materials, children's toys! Well done
No one is responsible for anything in this store. The website offers to contact the operator in Viber, on the website and telegrams, but they never respond.
I ordered the goods, the delivery was postponed to the next day, no one notified me that something had changed. And of course, no one is responsible for anything. Disgusting service
A complete disappointment. I have been using the services of the 21st century store for many years. I considered him the number 1 in the country. Before that, there were minor problems, the color was not the same, or it sat down. Everything was resolved, they apologized and replaced it. This time it's too much. I ordered a set of purchases, including a Stig 48s lawn mower knife. They promised to fulfill the order in a week On the appointed day, called back, apologized and offered to receive the goods in two days, they did not have time to deliver from the warehouse. They arrived late... but not what you need. Instead of 46cm, the knife was 52cm. And know the call, apologies and a promise to bring what you ordered in four days. They brought it.. and again 52cm. Even the torn packaging that was the first time. No one even called back. I called myself. You can't think of a better answer.... and we don't have a size 46 cm. Even in a rural store, tents don't behave like that. This was my last purchase. A gas stove was recently brought to a friend. On the website 60cm. A man made a kitchen to fit this size. They brought the plate that he ordered, and it is 55 cm. They explained that there was a typo on the site. And it's not their problem to redo the cupboard in the kitchen.
For the first time I made an order on this popular website - a car trailer. It took a month to wait... Okay, let's wait, he agreed, no problem.... the construction site is standing, no cargo is being transported, suppliers and customers are waiting, I rent a trailer, a lot of inconveniences... Well, okay, I'll wait a month and that's it, the trailer will arrive and there will be no such problems... Then they are asked to provide passport data for registration, and the traffic police provide it.... The day before, in order to receive the trailer, I decide to withdraw money from the card and there are some restrictions on the amount of cash withdrawal, and payment under the contract is in cash.... Okay, I'm going to change the currency, borrow, etc., I can't let the supplier down for 21 years, I can't violate the terms of the contract ....
4 hours before receiving the LONG-awaited trailer, they call me and tell me that there is no trailer, there was not and will not be... they promised a 10 percent discount - I'm shocked... curtain....
Order 245.768.763
Great store, great service. The only drawback is the lack of parking spaces. But for the city center, this is not surprising.
I recommend the store itself
Polite staff. There is a place of inspection of the issued goods. The location is convenient, and there is a place to stay by car, and it is convenient to get there by public transport. At the same time, you can get coffee on the food place in the courtyard.
Spacious room, courteous staff, places to wait for delivery. Once I did not arrange the product, we organized a replacement the next day without any problems. It's very nice to pick up your purchases
I made an order for a pumping station and an idling sensor on 11/15/12. In the evening, the station was brought and the sensor was not .They said that the driver did not find it in the warehouse. They promised to bring it for free.... Nothing for two days... I am very unhappy. Everyone says something different.
Terrible service!!!!!!!never mess with this sharashka's office. I made an order and promised to deliver it in 3 days. At first, not everything in the warehouse was shipped, then the delivery was postponed after 2 days, then they just sent a message that according to those.for this reason, delivery is delayed for another 3 days. It seems that the most irresponsible people work there, who just don't care about the customers. I don't understand how you can work like this, it's just terrible...
Just a wonderful pick-up point! The staff is always polite and attentive to customers, the goods are taken out quickly, I have never seen large queues there.
The delivery was postponed five times. Moreover, they reported this on the day they were supposed to deliver it. One month delivery of the product, which was promised to be delivered in 3 days. The product is no longer needed and it has not arrived yet.
Everything is great: location, parking and metro nearby, a sign visible from afar, new modern renovation, polite and fast service, positive staff. Always ready to help and competent.
hello! The pick-up point is wonderful! especially his staff! I'm sorry, but could you give me the contacts of one employee who has really sunk into his soul. a guy with black hair, glasses and tattoos on his arms. Thank you very much in advance for the answer!!!
The store of the 21st century has deteriorated very much, they constantly postpone-postpone deliveries, they themselves do not know what they are selling and what they have in stock.Negative reviews on the official website are erased.
I don't like to write such things, but it doesn't seem to work any other way. I bought a washing machine, it is under warranty, and it has problems. I have been trying to resolve the issue for more than a week, and nothing. The problem is solved with two calls, but the company has its own view on this. It is very unpleasant to deal with this organization. In good companies, everything is solved with one call. And here it's a mess and an outrage. Honestly, and no offense, I will never buy anything else in the 21st century. And I will dissuade everyone from shopping in this organization.