Askona
Business hours
Open until 10:00 PM
Directions
Kamiennaja Gorka
600 m
Niomanskaja
600 m
Information verified by owner
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27 reviews
December 2
We ordered a sofa bed in this store, we were really waiting for it, the sofa arrived earlier than the stated deadline, it was the first and last time when we were happy to communicate with this company. The sofa came in smelly, smelled like glue. The smell did not disappear after a day, or after 5, or after almost 2 weeks. We have a 4-month-old baby and instead of solving the problem with space, we had to move our things to another room and let the sofa weather out there alone.By the way, the cost of the sofa was 3366 rubles + assembly of 100 rubles. After 5 days, we contacted the complaints department, where they waved us off, but in the end, exactly 2 weeks later, the sofa was taken away from us.For almost another week, we begged for a refund in the store for the product. They refused to return the money for the assembly to us. I could put up with this if I wanted to return the sofa myself for no apparent reason, but the sofa stank, poisoned my family for almost 2 weeks and in the end I lost 100 rubles for it and another 25 for taking this miracle from me. It is very sad to see slogans about healthy sleep on Ascona's website, when for more than 2 weeks we had to bear the inconvenience of being next to their products. The manufacturers themselves did not recognize this situation as a marriage.Although they recognized that the period of air conditioning of the product in the warehouse was not extended.
See original · Русский
May 21
I would like to thank your company for their help in choosing the purchase and delivery of the bed. Special thanks to consultant Elena (green city) for her activity, sincerity and interest. She helped me choose the perfect bed. Also thanks to the delivery staff. Everything was fast, clean and tidy. They even came with shoe covers ☺️
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January 25
It was decided without any doubt that I would order a bed and a mattress in Ascona. Ascona inspires or inspired confidence (I haven't figured it out yet). The consultants in the store conscientiously helped me choose the product, placed an order and kept in touch with me if I had any questions. The most interesting thing began when the delivery time of the order came. The delivery was delayed a little , but not critically (treated with understanding, especially for the New Year holidays ). Again, I kept in touch with the sellers, they tried to answer my questions (Where? When? Why?:)). On December 30, the long-awaited call from the logistician rang, we agreed on delivery on January 4 from 12 to 17. What was my perplexity when at about 17 o'clock there was no call, no goods and at 21.00 the same way. I've been waiting all this time. My attempts to call the number of the logistician from whom the delivery was arranged with me were unsuccessful. I kept in touch with the store again, at 21 o'clock the consultant told me that there would be no delivery and, as I understand it, the logisticians simply decided not to warn me. At 8.40 on January 5, the call of the logistician rang , ,, sorry, the car broke down , we can offer delivery ....... absurd, why didn't they call on the day of delivery ?!the delivery was postponed to January 8th....The goods arrived, collected, delivered, but they did not deliver a little, the issue was solved in one day with an under-delivery (they delivered, screwed). Not notifying the customer about the cancellation of the delivery is an overbearing and disrespectful attitude towards your customer. Thanks for the work of the consultants from the store,,Ascona,, on Prytytsky (we were in touch, tried to help , good advice during the selection of goods ). Contract number 29519 dated 11/10/2023 addressed to Alina Tsarev, my contact details were left at the conclusion of the contract.
See original · Русский