I put 5 stars. I came healthy for a referral to an allergological therapist on a coupon, served 3 hours over my time, returned home sick with signs of SARS. I recommend it to everyone!
The clinic itself is modern. But there is an incompetent doctor who sent me to work with pain, after which I went to the hospital. She did not write a complaint, God is her judge.
There is a first-class doctor in the polyclinic - Alina Viktorovna Korolevich, a therapist, whose patient comes first, professionalism, clarity, organization and patience, these qualities are possessed by Alina Viktorovna. The administration of the polyclinic should pay increased attention to such a specialist, both for career growth and financial incentives. Thank you Doctor for your professionalism and humanity. Many doctors have lost the latter forever, i.e. irrevocably.
There are continuous vacancies of doctors in 23 polyclinics. It's amazing even how its employees cope with visiting residents of the district. Therefore, many thanks to the doctors working in this clinic
I waited in line for a paid ECG ticket for 55 minutes, because they didn't prescribe a drip without it, in general, if you work and you have a day off, expect that you don't have it if you came to the clinic
Polite specialists, only visitors are rude here. Everything is fast, I've only been in line once for more than half an hour in several years. Clean, fresh renovation, very pleasant to be in, enough places to wait, comfortable sofas.
Disgusting! The neurologist (a young specialist, it would seem) makes the diagnosis by eye, or rather, she is doing well (determined with a hammer), until she looked at the conclusions from other places. And that didn't change anything much. Of course, there are several good specialists there, but you can count them on your fingers.
I visit such an institution very rarely because of urgent need...There is even no one to single out from the doctors, there are only purely negative emotions about the work of gynecologist Maria Shkutovich...there is nothing more to say here (
A terrible clinic, it seems that the repair was done well, but what's the use if there are no specialists and not for a month or two, but for years. Some positions seem to be occupied, but this is the same as an empty place. But the management of this institution is satisfied with all this. Satisfied with the lack of competent specialists, fewer people will go to the clinic. Even when it's really bad, but you don't want to go to this institution at all - it's an empty pastime, it's better to go to a paid clinic. Of course, this is expensive, especially for a pensioner.
The reception service is terrible, when asked to give a book of complaints and suggestions, silence in response, no one even moved, and this is not the first time!!!
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Луиза Фифтина
Level 11 Local Expert
August 28
There are many legends about this wonderful place! The receptionist is not a competent employee whose information needs to be gnawed out with his teeth....
The staff is very attentive. Doctors are real professionals. I haven't visited it myself, but the elderly relatives are very happy. Near the ground public transport stop, it is convenient.
It's just trash! You go to an appointment with ARVI, and you come out with a mental disorder! The eye starts twitching from the treatment of the "medical staff"! I have never met a more disgusting and boorish attitude in my life! Instead of nurses and doctors, some juvenile upstarts with rolling eyes and clucking tongues. And the new traumatologist, so this is generally a song! It got to the point that the reception was conducted in the presence of a lawyer and a deputy chief physician! Again, I regretted that I went into the office without a dictaphone! In the department of Paid ultrasound services, 2(!) coupons are issued per week! In general, if you want to shake the nervous system and worsen your moral and physical health, you are welcome...
After covid-19, there was a lot less queue, which is very encouraging.
It used to be much easier to get sick at home than to sit in it.
Let's see what happens next...
Disgusting service
To sit in line for 30 minutes for the sake of one stamp and the word "healthy"
It's strong of course
Teach your employees how to work properly
The working hours are written in black and white, but they sit talking and do not accept people
And then they wonder why such a boorish attitude towards doctors
Did you go to work to have a heart-to-heart conversation? and not to treat people?
A spoon spoils a barrel of honey.I'm not going to talk about all the departments and staff, but surgery is tough. The attitude is as if you didn't come to them for treatment, but just for sick leave. I was convinced of this, and then my wife. But the therapeutic department is pleased with its sensitive and attentive attitude. I hope that surgery is just someone's mistake. And it will be fixed someday.
I express my sincere gratitude to the instructor-methodologist for physical rehabilitation, Tatyana Fedorovna Kazachek.Thank you very much for your efforts, professionalism, patience and responsibility, as well as kindness and sincerity.For me, each of your activities was a significant step towards recovery!
I've never seen such a terrible clinic. A lost place. I would especially like to mention the pre-medical office. One person is taken for 30-40 minutes..and such a circus from time to time. everything became clear when I got into this office myself and saw this divine dandelion who writes your name for 5 minutes, and when I complained about hair loss, they told me "it's because you collect a tail with an elastic band and make an onion mask, everything will pass, it helped me" what, excuse me??? what kind of elastic band and mask? ... It is impossible to take coupons to the therapist... They just don't exist. They're over. Of course, he is a specialist... And so, to get to a therapist, you need to go through 7 circles of hell, spend half a day in the pre-hospital, so that your complaints are duplicated on a piece of paper and with this piece of paper you go to the therapist for another half day, where besides you there are people on coupons and on sick leave. When a miracle happens, you finally get to a therapist, he sends you for tests and tells you to come back in a couple of days..and here, this HELL begins anew - half a day to the pre-hospital and half a day to the therapist, but there are still no coupons..neither in the clinic itself, nor via the Internet.
Why is the 23rd polyclinic a coupon ordering site? https://talon.by/policlinic/minsk-23gp//order Coupons that I can choose and order myself - to no doctor (neither to a therapist, nor to specialists) - are not available and are not expected for a month in advance. It is almost impossible to get through to the reception desk - it is constantly busy (I called today, for example, from 7.15 to 11.45 every 15-20 minutes). A pandemic? I'm looking at the "neighboring" polyclinic - the 22nd - full of "orange" coupons " for any doctor. Why does the "pandemic" exist only in the hotel-23rd polyclinic? When will you order coupons through the website, especially if you can't get through to the reception? Do I need to come and crowd everyone in front of the reception? What about the "pandemic"? Why are doctors "hanging" on the site who do not work and will not work for several years (went on maternity leave, etc.)? And I don't even want to write about trips to the clinic - a separate "song".
The clinic is no different from other polyclinics, there are no online coupons. Doctors don't care about anything, even if it's elementary to measure the pressure from a therapist and then you need to ask...
A good clinic. Panteleenko changed her last name. Find out what it is now and don't contact us...
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4
Alisa
Level 9 Local Expert
July 4, 2023
Coupons for doctors must be ordered at least 2 weeks in advance. There are not enough doctors, so other doctors look at patients through their fingers, just to get rid of them. In general, only a select few go to a neurologist as a minister. Queues. It is often dark on floors in narrow corridors.
Many thanks to Senetsky Sergey Vladimirovich for his professionalism, conscientious performance of his duties, sensitivity towards the patient, attentiveness.
Sincerely, Razumovich-Litvinova Anna Vladimirovna
An ordinary polyclinic, I don't apply much, but no one has ever been rude.The help desk works perfectly-we always answered all questions and helped, thank you!Good patients for doctors, and good doctors for people!Good health and goodness to all!!!
Good doctors make mistakes sometimes. But you know right away that they are just as real people as you are. That they get tired, get sick, that they also have their own families, that they also worry about their relatives. Therefore, I wish all employees of polyclinic No. 23 perseverance, the ability to endure with any most exhausting patient, hold on, long-suffering to you, courage, health to all of you and your loved ones. God bless you!
Everything looks great. Of course, the coolest equipment will not be here, but only basic. I've never understood the people who complain about it))). The staff here is pretty good, but because of the large flow of people, the workers are just boiling... In such cases, you need to sit silently and not say anything superfluous on your arm.)))
Here, as everywhere, there are people making an impression. What it will be, good or bad, depends mainly on them. I will say that we have met more kind people here than the other way around.
The polyclinic is typical for Minsk in terms of staff quality and queues. After the renovation, the building became well-maintained both from the outside and from the inside. It is possible to use the "electronic queue" service in some offices. Treatment and diagnosis can be carried out both free of charge and on a paid basis at the discretion of the patient
Explain to the "specialists" how to communicate with patients. The girl who conducts the FVD procedure in room 202 (it seems to be Ksenia), you do not communicate with your girlfriends and through the word mate and not with anyone else who can "click" and raise the tone. Administration of the 23rd polyclinic, teach 20-year-old girls to communicate with patients in the end!!! Coming to a paid service, even for 5 rubles, people expect a normal attitude towards themselves! If the "doctors" in the same Synevo had communicated with patients in this way, they would have been fired a long time ago, it's just a pity that our free medicine keeps such "non-specialists".
A typical Minsk polyclinic. If you want to get to the pre-hospital, go to the opening, there are few doctors, there is no endocrinologist. There is a pharmacy on the ground floor
It's hard to write anything about them now, virus, virus, virus.. But everything used to be terrible, in a word, a boorish attitude. Today, on May 13, 2021, I came to the clinic to do a CT scan of the brain. A young man was sitting in the office, recorded me, took a referral with a disk and told me to go for an examination. I pass by, he tells me to take everything off from the top to the waist, I do everything, although I do not understand at all why. And when I lay down and the robot started telling me: breathe, don't breathe, then I swam at all))),. I get up, get dressed and tell him that this is how they check his head? And he didn't even read the directions and checked me for pneumonia. After that, I'm generally afraid to contact our doctors, everything is terrible...
You have to expect a coupon for a paid surgeon. The surgeon himself calls someone for a dressing, someone for an examination, and someone with a coupon. I would like to have more experience in the organization of work. Moreover, a person is not free.
I was here for the first time today, I really liked everything, they talked politely everywhere, no worse than I was in the paid ones. Of course, there were dissatisfied people nearby, but it seems to me that if you don't come with such a face that everyone is to blame for all their problems and talk more adequately with the staff, then I think the same result will be in response. It seemed to me that if I stood with such a person for another five minutes just next to her, then I would also be guilty of something and would listen in an inadequate tone to the claims that she herself had come up with. Like the clinic, dislike inadequate visitors who create a bad atmosphere around themselves