We stayed in Dubai in March 2025 at the Marina View hotel apartments. The rest was great. The day of departure from the hotel was approaching and the most interesting thing began here. The day before departure, RuStar should have sent us an email about the transfer time. But there is an irresponsible Nadezhda working in this company, who simply did not respond to our messages, completely ignoring us. We had to contact our tour operator in Kazakhstan, who in turn developed a rapid activity and was told the time of our departure from the hotel. And we didn't even get a message the next day. Our tour operator in Kazakhstan started bothering the RuStar office again and only after that they sent a message to WhatsApp about the arrival time of the transfer. I really didn't like Agent Nadezhda's attitude towards tourists. I would really not like this company to cooperate with companies from Kazakhstan. There is no reliability. And this is the main thing in a foreign vacation.

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Майра А

Level 4 Local Expert

We bought a sightseeing tour of Doha (Qatar) from the welcoming party "RUSTAR QATAR" (September 9, 2024). Among the attractions we visited the Blue Mosque of Doha. We went into the hall of the mosque, where only men prayed, with the possibility of photographing. The women prayed in the "hallway", where we changed into black wrapping clothes. There were those in our group who laughed in the mosque during prayers. Has the tour operator bought the rights to allow tourists into the mosque hall, where female believers are not allowed to pray? Why not learn from the experience of Turkey: The Blue Mosque of Istanbul and Hagia Sophia - the visiting time for believers and tourists are clearly separated.

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Алия Е.

Level 2 Local Expert

We had a great vacation with our family in Qatar. Only the agency turned out to be irresponsible, they did not provide a transfer to the airport. It's just that the bus left without us, although we got off at the specified time in the lobby, without being late., for unknown reasons, the bus left earlier than the specified time for the airport, and it's surprising that the Rustar tourism staff did not even check the list whether everyone was on the bus to go to the airport. Well, the airport in Doha is nearby and taxis are not so expensive. Your service is at a very low level. "Customers don't expect you to be perfect, but they want you to be able to fix what went wrong. Donald Porte, Vice President of British Airways"

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