Kapitalbank
216 reviews
September 9, 2024
Very polite staff I recommend it to everyone
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October 10, 2023
The office is small and due to the fact that the only branch does not fit everything, you have to wait outside. And so the bank's service itself is good, you can't find fault with this)
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May 1, 2023
Polite staff, fast work, clean, but a fairly budget office with iron benches for waiting.
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July 13, 2022
not a single ATM was working, well, now I'll drop it on a card at the bank, I thought, took a coupon to replenish the card, stood in line, the manager said that he could not replenish directly, first he had to stand in line at the cash register there to exchange, took a coupon at the cash register, there was a long queue, there were at least 30 people in the hall, then I I started noticing interesting things, people in the queue see as soon as the window is free to run to it, they don't care what number is on the ticket, you can have 114, they have 120, they climb out of line, when my ticket 114 lights up, I look at two girls climbing blindly, I think it's my turn, where is the bank employee looking at all, I ask the cashier, but not what, that I have a 114 coupon and I have to go? Do they have 126? the cashier "um, there they were interested in" and gives them the money back, ahhh, that's it, they were interested, and I thought the cashier took the money out of turn and started making an exchange, but they turned out to be interested, having exchanged, took the coupon back to the previous manager, there's just a wild queue and the situation repeats, regardless they climb out of the room, as a result, the manager accepted, and said it was necessary to queue at the checkout again, what???? Are you kidding me??? another ticket?? Nah, the manager says, there's a live queue and the cash register is over there, and indeed there's another cash register without coupons, the horror has stood and there's a queue. The horror is complete horror
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March 2, 2023
It is very difficult to evaluate. It seems that there is an electronic queue and the guys are operators, as it seemed to me, very client-oriented, but the department is dirty and shabby. Many people climb without waiting in line and the operators do not always send them, sometimes they accept them, which causes irritation
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1
October 8, 2023
Not a large bank branch, but at the same time very popular with the population.
For the first time in my life, I saw people carrying money in black bags in 4 cash registers to pay off the loan debt.
There is no question of any privacy, everyone is standing in a live queue, breathing down each other's necks and handing over kilograms of money to the cashier.
Otherwise, the usual branch, currency exchange operations, opening bank cards for non-residents.
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1
June 5, 2022
If you want to be in the top ten, come at 7:00 and sign up through the bars at the guard, at 8:00 in the order of the recorded queue, he will give you a number, at 8:45 the bars will be opened. If you want to apply for a visa card, keep in mind that Visa Gold documents are often slipped in place of the necessary one, even if you decide that you will order platinum or Infiniti. If you decide to order an Uzcard, it is made at least a day. ATMs for accepting $ do not work (they have been broken for more than a month, and no one repairs them), and money cannot be routed through the cash register to Visa because it is necessary: confirmation that it was not stolen, an employment contract / contract; etc., which is very problematic. $ only for exchange into local currency and then only $100 bills. When applying for a foreign passport, the surname was not correctly copied from the Latin alphabet to the Latin alphabet, we had to issue a reissue at their expense, of course. There is air conditioning in the waiting room. I didn't find any queues at the ticket offices
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4
October 25, 2022
Such a long service simply does not happen. I was thinking until I was here. Imagine that 2-3 operators a day serve no more than 20 people with an application to open a card. Their working day is 8 full hours. Do you understand? The operator spends from 40 minutes to an hour and a half per person. Guys, you don't need to hire expensive consulting, I'll tell you where the bottleneck in the processes is.
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October 27, 2022
On October 27, 2022, getting through in the morning is not an option, and the queue of those who want to get a card is less than 90 people, those who are in line have created their own channel in the telegram, the link to it will be given by the one who is in line now, also at 7.30 or at 22.00 there are fees there you can answer questions faster and more conveniently than in the telegram.(I would leave a link here, but the review is blocked, the type is advertising)
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3
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August 21, 2024
the best bank for me personally. and people are nicer . I made myself a mustache of their cards .
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December 24, 2023
There are a lot of people as there was no time. The service is not very good. There are 5 operators and one cash register and a queue. But I must say that no one will be left without attention.
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1
October 20, 2022
There are very long queues for cards for non-residents. I was 165 in line. In 4 days, I moved to 36th place. There is a chance that on the 5th day, I will be able to get a card. Only 20-25 people are served per day. I advise you to go to Tashkent, there are more branches there, and there are no queues, or small ones
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3
December 25, 2023
Everything is convenient, well, a little mess people have not yet attracted to such establishments, the employees work well
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May 7, 2024
The most necessary bank, they get international cards) the service is excellent!
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May 20, 2024
Very quickly. We helped you to issue a card and register in your personal account
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2
November 5, 2022
In comparison with other banks, this one is definitely good, there is an electronic queue, although there are always a lot of people. They will always prompt and advise you at the entrance
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June 16, 2023
I really liked the efficiency of the work. In an hour, I managed to solve all the issues with opening an account and receiving a personal card. Now a customer of this bank.
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January 23, 2023
There is a bit of an unusual crowd around the specialist who draws up the cards, but in general everything is prompt and competent
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April 25, 2023
There are no phone numbers for higher-level organizations. It is advisable to reduce the interest rate of dealer services for auto loans and the interest rate of the loan.
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December 31, 2022
There are benches to calmly wait for your turn. However, it is necessary to make your way to the cash desks for currency exchange and other operations. The electronic queue is not controlled here. As it is, the bank is at a good level.
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3
September 13, 2024
A bank is like a bank , but it 's not possible to breathe hot and there are a lot of people .
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December 4, 2022
Bank service at the 2+ level, in order to receive a card from 9:00, you need to stand in line for 40-45 minutes, when issuing a card, which one is better to get, you will not receive any information from a bank employee. Therefore, I do not recommend this bank!
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October 18, 2022
The service is disgusting. At kapitalbank, this is the only branch that really has a branch in Samarkand. The other two that exist are extremely limited functionality. Therefore, there are endless queues and a crush in this department. The queue must be occupied before the bank opens.
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1
November 7, 2022
The service is very good the waiting time is a maximum of half an hour the attitude towards customers is very good the staff is cheerful and friendly the ATM is always working
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April 28, 2022
Everything is great! You just need to take a queue through the Kapitalbank application. If you take a queue on the spot, you can wait in line all day. The staff knows their job! Probably the best bank in the city.
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2
2
May 17, 2023
Fine, thanks to the employees (agreed) everything we wanted was done in 1 day, registration was done in 20 minutes at a nearby hotel for 100
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July 26, 2022
There are a lot of people in the morning. Much less after lunch. There is a water cooler. There are upholstered sofas and decent benches. There is a toilet. And, of course, the friendly staff.
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1
June 27, 2022
There is a lot of queue all the time. The main queue is for opening a bank card and for receiving a money transfer. And so the service is good, the staff is polite
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3
January 30, 2024
Good service, a lot of amenities have been made for visitors and customers of the bank
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1
September 9, 2024
They treat people very rudely, and there is no order...
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1
June 29, 2024
I was making maps for myself. I was surprised that they were ready in an hour.
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September 22, 2023
I got a card made for just 1! An hour, still in shock! Served with pinfl and registration of course
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1
August 23, 2022
National and international cards can be obtained online through the orange application. The registration period is 5-6 days, but in the bank itself, after receiving an SMS on the phone, you will have to wait for your turn for a very long time!
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3
October 17, 2022
I've been standing in line all day. When they accepted the registration, the kuar code was not read. They told me to go redo it. And come up without waiting in line. I came the next day, they said we would not accept without waiting in line.
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2
May 6, 2024
The queues are very long, waiting for about 40-50 minutes
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1
July 30, 2022
The service is slow, the staff chatters on the phone during the service, and the guards are rude, the waiting room is hot and flies fly as if at a meat market. The working day starts at 9.00, but their staff is just starting to come to work at 9.00. I've been there twice, but I don't really like it.
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3
1
October 10, 2023
The queues are huge, at least an hour and a half is necessary to get a regular certificate
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May 8, 2022
A distinctive feature of all local banks is slowness in operation. You take an electronic ticket and wait, but after a while the queue becomes alive. Forget about decency, it doesn't work here.
The addresses on the site are inaccurate. It is possible to get through only at night.
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5
1
December 16, 2022
The poorest branch of Kapitalbank in Uzbekistan. Very, VERY slow service - you can sit out the whole day and not get in! It happens that there is no cash currency for exchange
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July 16, 2022
You gentlemen need to expand) You are very popular, in order to get to lunch, you have to take a queue from 7 in the morning! And so it's quite a normal department, better than many similar institutions in Russia)
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2
July 3, 2022
The operator's attitude towards customers is boorish, the coupon number was missed without explanation. It's only because of the professionalism of the consultant girl that I put a star. There are a lot of people, but the operators are barely working. I hope that the management will see the feedback and take measures to establish the customer service process.
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5
June 24, 2022
I will add Andrey Kutyavin to the review. Everything is as he wrote, we arrived at 07.30 and were 1-2 in line to receive the card. As a result, we received a dollar card in 1.5 hours, linked it to a Russian number, the number was linked during the day and after that we were able to register in the Capital Bank application, also their Orange application will not be superfluous if you register there too. No PinFL in capital bank is needed as in other banks for foreign citizens. Only check-in from the hotel, passport. You don't even need an Uzbek SIM card if you link it to a Russian number. Don't thank me). But I advise you to arrive by 07.00, just in case, it's worth it.
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5
October 25, 2022
We wanted to open a card, but due to the influx of Russians, the queue lasts for several days. At the entrance, the girls explain everything pretty well. There is nothing more to add.
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1
September 22, 2023
The staff is nice and sociable, but the queue is long
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1
February 5, 2022
I've been there several times. The staff is polite, it is very convenient that it is possible to take a room. And don't try to prove that it's your turn to come into the office. I work cash desks on 2 floors, which saves a lot of time in the bank. I just became a client recently, let's see how things go from here.
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August 24, 2022
Polite operators, there was a long queue, but the operators try to serve customers as quickly as possible. The card registration took about 1 hour.
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1
September 14, 2023
A great bank. The best for me of all the ones I've used
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June 24, 2024
Long queues. The girl gave me excellent advice.
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July 4, 2022
The department is the largest, but there is such a mess - long queues, although there are coupons, it is not clear who is where and why. The ATM for withdrawing money from the mir card worked one day, the next day the money ran out. Half of the ATMs in front of the office are not functioning.
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4
May 11, 2022
The bank itself deserves more stars, but there are a lot of people in the branch, everything is very slow.
I had to go to get the card an hour before the opening and be the last to go that day
Exchange operations like in the 90s.
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