21vek.by
Directions
Spartywnaja
3.9 km
Minsk-Arena
267 m
121 review
March 21
For many years, the 21st century has been the best and most convenient store, but lately only a negative experience, the store has deteriorated very much. I do repairs and often order building materials. Of the last 5 deliveries, three called on the day of delivery and said that there was a delay in the goods. As a result, the delivery was postponed for several days, and these are penalties for downtime of builders, spoiled plans, and so on. I understand everything, but to call on the day of delivery and say that it is postponed is piggish. It is hard to believe that during the period from the order placement to the day of delivery (several days), it is impossible to know in advance that some product is out of stock.
It's a disgusting attitude, it's very unpleasant that they do this to clients.
See original · Русский
2
September 27, 2024
A review of the store as a whole. Not everyone can ruin a birthday so gracefully. We ordered an expensive office chair. Not only was the delivery delayed by two hours. A defective product was delivered. Couriers in this organization are very busy and hurriedly leave after handing over the goods, saying that it takes three days to check the goods and if something is wrong, they will refund the money or change the goods without any problems. It turned out to be completely wrong. After assembling the chair, a large oily stain was found on the back at the bottom. After contacting the store by phone, it turned out that I do not have any three days to check the product and the application will be considered for up to 10 days. The money has been paid for the product, the product cannot be used.
See original · Русский
8
February 24
Service and customer orientation are at zero. We ordered delivery to the Minsk region, 12 km from the MKAD, the time was chosen at 17:00-23:00 (there are no other options for a shorter period), I made a comment that we would NOT be able to accept delivery until 19:00, and if it does not suit the 21st century, please contact me and I will cancel the order. Not only that, of course, no one called, as it turned out, according to the rules of the service, managers should not call each other, which is strange for me for such a large site, and secondly, I wrote out in the chat and called support to clarify the courier's number and delivery time. No information other than "expect a courier call."... The courier calls and says that he will arrive at 17:30 ... the 21st century was able to offer the only option - to postpone it to another day. We changed all our plans and placed an order for Saturday. The time interval is 9:00 - 14:00 !!! No one lives in the apartment, it's in rough concrete, it takes time to get there. When did it become known what time the courier would arrive? OF COURSE, on SATURDAY at 9:00 a.m..... Moreover, the call was exactly at 9 with the text: I'll be there in half an hour. Is everything okay?
We are extremely, extremely unhappy. There is no logistics or customer orientation, dry answers on the phone, sighs and groans of dissatisfaction..
See original · Русский
2