Not a bad place. I spent 1 hour here (on business). Sincere girls work, they are all very nice, they helped to arrange everything, they made a discount. For which I am very grateful to them.
The only thing you need to know is that UPS in Kazakhstan is not really UPS, but rather a third-party partner story. The cargo travels through Almaty and the cargo needs 4 days to leave the country. Then there will be the Emirates, then Germany. And only after Germany, the cargo "accelerates" to the speeds accepted in Western UPS - 2-3 days around the world. So this is not really an express in the global sense, and this should be taken into account when planning delivery times.
In any case, I recommend Alpha to everyone, and I send greetings to their workforce!