Unprofessional Service and Poor Management.
At the end of my stay in Tashkent, I attempted to exchange my remaining Uzbek sums to USD, but the process turned into a frustrating and time-consuming ordeal. Only one exchange window was operational, and the staff member working there was clearly untrained and extremely slow—she was typing with one finger and seemed unfamiliar with the computer system.
This inefficiency created a long queue and significant delays. When I brought the issue to the attention of the manager, his response was even more concerning. He informed me that the employee was new and “not confident with computers,” then casually suggested I use a different bank instead.
With such an attitude from management, I have to agree—it’s better to take your business elsewhere. I cannot recommend this bank for any kind of transaction. The lack of basic training, poor customer service, and unprofessional handling of a simple currency exchange are unacceptable.
My favorite bank is BRB, we have been in service for many years, the staff is already like family).
Interest rates are always lower than in other banks, for everything
A VERY GOOD BANK, BETTER THAN OTHER COMMERCIAL BANKS. THE EXPERTS KNOW THEIR STUFF. THEY SERVE US CULTURALLY. I AM GRATEFUL TO THEM. THANK YOU, BANKERS OF THE BRB MIRABAD BRANCH!!!
I had to take out a loan from this bank.
Employees never sit still. Only 1 window is working.
On July 26, I applied for terminals. To this day, I'm not ready. The employees don't know anything.
It is not clear who should know who should give out.
I do not recommend working with this bank. The employees do not have a certificate.
I would like to express special gratitude to the employee of the bank's branch located on the 5th quarter, Haidarova Zieda for her excellent work, individual approach to clients, attentiveness and sensitivity. She does her job very efficiently and always professionally. I would like to say thank you again!
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Babur Baydadaev
Level 11 Local Expert
December 19, 2024
There was one time to exchange currency. I stood in line for half an hour and the queue didn't even move. As I understand it, the cash register first serves its customers at the checkout and only then switches to currency exchange.
There is no service until closing time for 30 minutes. Who came in, why did he come in? Without a difference.
Khullas rahbariyat hodimlarni intizomini teksirishi shart.
terrible stupid staff who did not learn mathematics and do not know what numbers and numbers look like. always when we sent customers for payment, they were grossly mistaken 2-3 times, even they wrote empty checks for payment. terrible service
A terrible bank! I replaced the card after the expiration date, received a new one, and after a few hours it was blocked. It is impossible to reach the branch. The service is at zero level!
I hope when the repairs are done, at least something will be for people! It's scary to look at the lack of respect for customers and employees of the institution ... the management is a FAT MINUS!
The service is not only fast, but also high-quality. There are several terminals for cashing out from Viza, Uzcard, and Humo cards. The exchange rate in this bank may please you.