I bought a child a watch in the first grade, KIDPHONE FRESH, after a month and a half the battery was enough for only 5 hours of work without use, then they beep constantly (that they were discharged) and after two or three hours they turn off at full discharge. I gave it to their service. A week later, they were flashed (software was updated) and in conclusion they wrote that the battery defect was not detected. Although according to the information on the website they should keep the charge up to 72 hours.
I took the watch, they stopped communicating with the smartphone with the updated software, respectively, all the geolocation functions and so on do not work, you can call them, but not from them. The battery, specially detected, was discharged from full charge 5 hours before the discharge indication without using the functionality of the watch. They refuse to take the goods and return the money under the guise of expertise, and the watch can no longer be used at all. It feels like they have a share of expertise. I wrote a statement to the head of the store about this situation and about a refund. Waiting for an answer.
I wanted the child to have some kind of guaranteed connection, but here it is necessary to do some kind of "dancing with a tambourine" with the store. For more than a week on examination, no one notifies, now wait two weeks for the application to be considered ...
They have completely deteriorated in this store.
In September 2023, we purchased an expensive coffee machine. When buying, we were forced to purchase a 2+ warranty for an additional fee. After operating for a little over a year, we decided to apply for repairs. We were forced to sign a replacement for a new one in the act, but if we want to purchase a guarantee for it, we need to pay extra!!!! Because the old 2+ protection cannot switch to a new coffee machine, because it has a different serial number!! By the way, the protection of 2 + costs 400 and something rubles. And now I suggest we pay an additional 146p for this guarantee. There is no trust in the store! Where is the proof, then they will definitely give us a new coffee machine!?!? I didn't want to fight with them, but I have to. We will no longer buy expensive goods from them in the store. Until you come across it, you will not know how meaningless this guarantee is. In fact, we paid for the repairs. There are no words to express all this in letters)!
Terrible customer orientation. We bought a washing machine, came to pick it up, said check it out - the wrong car from the word at all. The answer was: the manager mixed up the price tags, we suggest you cancel and leave. The car is urgently needed and we OVERPAID FOR THE MISTAKE OF AN EMPLOYEE who does not know what he is selling and does not know how to read and verify data!!!! There are 50 consultants, all standing in piles and just chatting, people approach other customers and ask where to find a consultant. It takes forever to wait for them! We came to pick up the car, we thought 20 minutes of time. We were stuck there for an hour and a half.
A good hardware store, a lot of interesting offers. But the seller is a little intrusive in additional offers, especially an additional guarantee - I take off the star for this.
They promised to bring the goods "Tomorrow"
"Tomorrow" the goods were not in the store, they did not arrive. They sent it to another store with the words: "it's available there." Upon arrival at another store, the product was also out of stock. We are very upset, the gift has been torn off. It's a complete mess!
Hello! In the 5th Element on Masherov, I tried to buy an electric shaver (I came twice), the first time I asked a consultant to come and help with the choice, I waited 10 minutes, no one came up ..... Naturally, I got tired of waiting and left. The next day I came back, hoping that today I would definitely buy myself a razor, I chose it myself, studied the reviews, then asked the consultant to make a purchase. And what do you think, I waited for about 20 minutes again, no one deigned to come up to me again, during the waiting time (holding the selected razor in my hands)I repeatedly called a consultant to finally make a purchase (it was morning, the store had just opened, there were 5 people and 12 employees there), they felt like they were throwing me at each other and in the end no one came up! I definitely do not recommend this store (5th Element on Masherov), wasted time!
I really like to write positive reviews, but!!! On Sunday we came to buy an iron. The consultant said "there is no such model", although this iron was in front of her eyes. Only the exhibition option remained. We asked for the order to be non-exhibition. We have agreed on where and when we will pick up."I ordered it."..The result is that a few days later I call the store, and they tell me "no order has been received." How can you work like this?
Promoters don't want to serve unless it's their product. Consultants are busy with assignments from their superiors, apparently. The result is that you stand like a fool for 30-40 minutes and leave in a bad mood
Today, before the store closes, we bought a bread maker. We tell the seller to put all our documents down, since one month ago they were not reported to us when buying a laptop, and we had to go to the store again to get them. And arriving home after a while, my husband decided to read the instructions for the bread maker and it turns out there is no recipe book. I understand the end of the year and a lot of people buy gifts every day. But employees need to be more responsible for their work.
Before picking up the purchase, we looked at the consultants' table so that there were no documents left and there was only a book for a curling iron, it would be funny that a book with recipes was invested in a purchase with a curling iron.
It is very bad that when filling out the warranty page, sellers simply put a signature and there is no last name or first name to "thank the sales consultant" for the additional time spent on a trip to the store and back.
A wide range of products, competent managers, all products can be taken in installments, and there is also a discount system. We have already taken the equipment here several times, I recommend it.
Do not buy the extended version warranty here. The warranty is 3 years, they gave the laptop away due to liquid flooding, after 2 weeks they gave it back and said they would not fix anything. Allegedly, the first year of the warranty can fix this, and then not, although nothing was said about it when buying the product and the extended version.. then why keep a laptop for 2 weeks?? It would be better to give it away right away, there would be a chance to save it in another service..
The quality of service is at zero. I ordered a refrigerator, it came burnt out. They wanted to sell it from the window without legs for the same amount. Have you found a sucker?
A great store. The qualifications and professionalism of the consultants are beyond doubt. Communication is polite. The range of products is large, what is not available can always be ordered from the store for purchase. I am extremely satisfied, although this is my experience. I have observed several times people's complaints about the product and its breakdown, in my understanding, any equipment has a chance of failure, and there is a guarantee for this.
In general, my experience is positive, the only negative is that the store is no longer new, it would be great to carry out repairs.
When buying a hair dryer on 12/23/2023, the consultant wrote a blender instead of a hair dryer in the warranty card. 25 13.2023, due to the negligence of the consultant, she was forced to return to the store with a hair dryer, spending her personal time and money on it, but she heard her appeal from the administrator, saying that it was okay and even no apology for this incident.....
The boorish attitude of the sales consultant on September 22 at approximately 12:00. Sometimes you don't chase them away, then you don't GET ENOUGH. I turned to three consultants and to three cash registers at the construction site. I really didn't like the answers to my address (you said everything, I heard you, get out of here), turned away and walked away, in addition to this, the constant use of memorized phrases of consultants. It is sad that the management does not do its direct work.
A great Store for all household appliances!All the appliances in my apartment are bought in it!I was very pleased with the extended warranty, I purchased new equipment with a minimum surcharge !👍👍👍
Now in Brest, I think the store of this chain has the widest assortment available. There is something to see and choose from. The staff is pleasant enough, it does not cause any negativity. Regarding consultations, they will tell you everything, but of course, before you go to buy something, it is better to load up with information yourself.
The other day I wanted to buy a product from them, but I did not wait for the sales consultant, who was very busy, and others said that this was not their department. As a result, I ordered the same product online and much cheaper. I definitely won't go to this store anymore.
very intrusive promoters, not interested sellers. discounts are a marketing ploy.
I bought a xiaomi teapot with many questions and few answers. the result of the purchase is in the book of complaints and suggestions with the requirement to send a solution response to the address.
There are a lot of consultants, 5 times more than buyers. And most of them gather in groups according to their interests, not paying attention to the buyer. And it turns out that there is no one to ask)
In general, the store is not bad. There are only claims to the person in terms of consultation. Sometimes you can't wait for a specialist, the last time you stood for 40 minutes, in general, everyone doesn't care if there is no one or they are busy, although there are not many people in the store. I don't go here, go to Karona or Warsaw highway faster, they are nearby, and the guys react there faster!
I'm not going to this store anymore. A week ago, we went to look at a vacuum cleaner - the seller is not talking about anything... Manufacturers do not glue power to the product, and you only need to check it by plugging it into an outlet, but buy it more expensive, it is more powerful. And more... Almost two weeks ago, I handed over a multivark under warranty (they cooked very rarely, since everything burned the first time) in perfect condition. My husband brought it today.... I understand that our mistake is that we didn't check it when we picked it up. The side is scratched and there is a dent, and the report: everything is fine with it follow the instructions.
I would like to express my gratitude to the 5 Element company for its prompt and high-quality work. I ordered a Lenovo IdeaPad G580 laptop from them. They brought it to me the next day. I really liked the service, fast and clear. The managers are very polite and helpful.
12.11 mom went to the store to consult a consultant to ask a couple of questions about fitness watches before buying. The consultant apparently decides everything for the client, because he just sent his mother to the Central Department Store where the watches are cheaper, without finding out her motives and needs and without prompting some basic things.
Thanks to TSUM for adequate consultants!
But I would like to at least treat customers with respect in such a large network as Element 5.
It was the last of the few purchases in this store. I am very unhappy. When buying a product, sellers compulsively offer unnecessary goods for purchased equipment for bonuses that they tell little about. Initially, they offer crazy bonuses, without really explaining the consequences (you can't cancel the payment when you get brainwashed). In addition, when you want to learn about a product, there is a non-selfish attitude like: "watch a video on the Internet, read about the product yourself. We don't know what we're selling ourselves." Don't fall for their tricks. If you have already chosen a product, pay without installments (otherwise it will go sideways), run away from there and do not agree to anything else..... Do not take an extended warranty in any case-a scam, waste money, then you will not prove anything.. The installed antivirus on the phone, which I did not want to be installed for 50 rubles, does NOT WORK (ads appear as without it on various sites)- when asked to cancel the payment and return the money, nothing happened... In addition, you will have to pay $ 16 per year for an antivirus. That is, you will get an antivirus from the play market for 50 rubles (which you can do yourself) and another $ 16 per year.. Everything is not in your favor
One disadvantage is very expensive, even with discounts. I buy in other stores. The store used to be better priced.
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Anonymous review
July 20, 2022
I bought a Yandex mini station, there are no complaints about the column itself and I hope there will be no complaints, I use it only for one day.
important!!! The consultant wanted to sell a subscription to Yandex for 90 rubles! I refused and after studying the information I found out that along with the column there is a free period of 3 months!!! And the consultant said that the trial period is only half a month! Nothing surprising in principle, they sell it to a sucker!
I hope my feedback will help someone))
By the way, I bought it in Brest on Masherov
The last time I was in the store of this retail chain. The first thing concerns the network. This is an aggressive imposition of additional services and additional guarantees. You refuse, but they still try to impose on you several times, maybe even motivating you by zeroing out the guarantee. Secondly, when buying any product, the consultant, when not asked about it, begins to convince that this product is bad and advises to buy another one of the same, but which is supposedly better and with additional functions, which costs half as much. Third, when a consultant is needed, he cannot be found. And if you do, then the consultant can just read you the characteristics that you could have read yourself, but will not be able to explain them... The fourth is bonuses for purchases, which it is unrealistic to use, because they have all the goods supposedly for promotions and are sold at a discount, for the sake of interest I looked, even an ordinary USB wire and that for promotions. Fifth, if you are going to buy goods in installments, then this is a whole quest, with walking and standing in queues with a bunch of papers, they drive around the store, then go there, then come to that, then you need to mark it here, give it back, they will give you more papers there... Well, as for this particular store, I was in the summer when it was hot outside, so the temperature in the store was even higher, it was impossible just to be in it... I understand that you don't care about your employees, but apparently you don't care about your customers even more. In general, I will come to this trading network only at the very last turn.
The staff is competent. There is a lot of choice. Discounts and promotions are common. The quality depends on the manufacturer. Super delivery to the apartment. It's bad that the installments are provided by banks, and not by the store itself.
I will never buy anything there in my life. I bought a meat grinder in installments, used it for 2.5 months, the engine started to warm up. I applied under warranty and indicated that if a defect was detected, replace the meat grinder. after 2 weeks, the answer comes that no defect has been detected. Although it is clear that they opened it and in an artisanal way. They told Tikhor and wrote that everything was fine. When asked why they opened it, they replied that engine lubrication was their service and they had to disassemble it. And scratches and dents from bolts on the body are not a defect and it was.
Since the day of its foundation, I prefer this store (chain of stores) to others.
There is always a wide range of goods, it is here, in the hall, that there is a sufficient number of staff, and an intelligent one. There are always certain discounts. It is possible to order the necessary goods online with delivery at a convenient time and place, not to mention the possibility to resolve the issue of credit or installments directly in the store.
Disgusting store! Under warranty, I handed over a robot vacuum cleaner for repair. They said they would provide a replacement fund, another vacuum cleaner for the repair of mine. I asked them to give me a robot too, so that I could compare how the other model works. They called back a couple of days later to come for a replacement. But when I saw what kind of robot vacuum cleaner I was offered, it was a shock!!! It was so scary and broken that it would be a shame to even offer such a thing!!! Such a chain of stores to behave like this with customers !!! You have no conscience at all! The trust in you has completely disappeared. Shame on the 5th element!!!
Always a chic assortment and mega polite staff. And the prices, to be honest, are cool. The store is located in the city center, and you can get to it from any route.
The staff is totally not interested in customers.
I waited for the consultant for 15 minutes, then asked again, they told me that I was not a consultant. My husband also called for a consultant and no one came up. As a result, we asked for help for 30 minutes.
The mood is spoiled and the impression of the store is also spoiled.
Brest, Masherova str.
A large home appliance store is very profitable if you order first through an online store, and pick it up in the store. Basically, the most expensive models remain in the store, all the rest are in stock
There are no consultants to find, they are all huddled together somewhere. There are no prices for phones either, you have to go looking and asking.it is also necessary to extract from the consultant how much the price of the phone is...it's very strange....
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Анастасия
Level 8 Local Expert
September 10, 2023
2 stars only for the convenient location of the store and a good selection of goods. Terrible staff: intrusive marketing, rude salesmen at the checkout. All shelves and appliances are covered in dust.
I bought the phone in installments by pre-order from the website. For more than an hour, the store's employees could not arrange the sale correctly! They redid the documents several times due to the fact that the site, at the time of the order, indicated an installment plan for 6 months, and the next day it changed. In fact, the store was listed only as a pick-up point, all questions were discussed with the manager by phone in advance. Nevertheless, so much time was lost due to the sluggishness of the workers!
I see only disadvantages:
1. The store writes that the prices are the lowest. In fact, no. Take the Bosch MFQ3650X Mixer (today 06/29/2021). 21st century = 139p, Electric power = 149p. 5 element = 169p) How do you like it?
2. The warranty period for any equipment should be free of charge, and the store rips money off the buyer for this. For comparison, the Atlant washing machine. The price is 700-800 rubles. In the company store, the warranty is free of charge. And what does the 5th element do? That's right, he's ripping off money for it. The higher the warranty period, the more it will take off.
3. The consultant said that if you do not hand over the equipment for repair, you will receive a refund of the money that you spent on the purchase of a warranty card. In fact, no, they did not return it. They gave me a discount coupon. And why should I, if I was going to buy somewhere else?
4. The consultants of the 5th element do not provide complete information.
The assortment in the store seems to have nothing for what you need!( It is often necessary to distribute transfers to your * store through their call center .
Consultants are very weak and it helps that they impose their own!* Service is poor Brest Masherova 17a. I don't know the others, I didn't go...Let's see what happens next.