5 Element
116 reviews
March 17
I would like to express my gratitude to the store staff! Competent and responsive staff, competent consultants. They helped us choose several products that we were interested in. They left satisfied with their purchases.
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March 28
The worst branch in Brest. Even with an almost empty room, you need to look for an employee, and if you find that communication is structured as if you did not come to eat anything, but begged to give it for free, you are also looking for cashiers yourself, it is easier to calculate yourself and go, there is clearly a need for a self-service checkout. We need to work with the store manager, I think it all starts with him. Sales here are suffering a lot because of the staff. As soon as I have free time and will be passing through, I will write all this in the complaint book. I hope the quality department will contact me.
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December 30, 2024
Excellent service, you can choose something online, but the staff is too small for a store of this scale.
The specialists are polite and pleasant, I want to come back again.
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November 15, 2024
The most disgusting!!!!!!!! the store where I bought something.On October 15, 2024, she purchased an oven, a dishwasher and a hob.Firstly, there is an additional knock.the door is broken, secondly, by cooking in the oven 3!!!!different dishes on the top/bottom mode, none were cooked the way they should be.The top is already black, and the bottom looks like it wasn't in the oven. I bought 15, brought 19, and on November 8 this miracle oven was taken away for inspection.Yesterday (11/14/2024) they called and said that there were no defects.The store refers to an independent examination.So take this miracle oven for yourself and use it, but I don't need it for nothing.To pay 2054.37rubles for it and to finish cooking in an old oven is a complete trash.I DO NOT RECOMMEND THIS STORE FROM THE WORD AT ALL!!!!!!0 stars.And reviews from other people also say that
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1
1
March 20
The consultants are very responsive, they will tell you in the smallest details about any equipment, the prices are the lowest in the Republic of Belarus.It's a great store. Recommend.
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April 20, 2024
I visited the 5 element store on Moskovskaya Street on 04/19.24. I was amazed by the changes. You can't find a consultant earlier in the day with fire. Now I did not have time to approach the necessary product, a consultant came up, answered all my questions correctly and clearly. It was very pleasant to communicate, I had the impression that I visited a high-class store with well-trained qualified specialists. Thank you so much for such service!
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2
May 9, 2024
Polite and pleasant staff, a huge selection and loyalty system, a whole range of services and service solutions.
You have to be patient during rush hour
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1
May 28, 2024
The staff is polite, insistent in moderation, and specifically in the department of household appliances (refrigerators) a knowledgeable consultant. He is able to interest and offer an option that will suit both the client and the store.
The photo of the purchased product is below
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1
January 15
There is a large selection of equipment, but there are a couple of sellers per hall and you have to wait for half an hour until they come to you.
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May 23, 2024
I was a regular customer of this store until I left the Republic of Belarus, literally at the beginning of January everything was fine, despite the holidays and high workload. I recently visited this store again and was just shocked. There is one runaway girl working for the entire razor department. At the same time, there are a lot of guys and everyone is sent to her. Apparently there is no one to work and there are reasons for this. All the workers are tired, with red eyes, they look like prisoners of Auschwitz. They sell some nonsense under the sauce of charity, although they don't even know where the money goes afterwards. When I finally waited for the consultant, they explained everything to me about the product, it is clear that the staff are qualified, this is the only plus, I thought, until it came to sniffing some more services. 5 times they asked about a discount card and forced them to register, although after a long wait they did not want to waste time at all to save some couple of kopecks. It's unclear what's going on in the store, who walks around with some dirty rags, who rummages in drawers, does everything except customer service. And the cherry on the cake is the alarm system screaming at the exit, called feel like a thief. A disgusting impression, I will not return to this point anymore, and maybe even to the network
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5
October 30, 2023
Responsive and good staff. They will help with the choice of equipment. Each department has an individual specialist. Convenient location.
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August 15, 2024
Consultants run around trying, but apparently the bosses give them a left job, they send them to others with the words busy when asked to consult. I used to like the store, but now there's some kind of horror going on there
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4
December 30, 2023
The consultant's task is to advise when help is needed, and not to push something that she obviously did not consider. I wanted to buy a specific Belarusian-made kettle, to which the consultant began to convince and sell a kettle from another company and, of course, more expensive. After registration, his dissatisfied face and the absence of an elementary "please, goodbye" in response, only cause a desire never to enter the doorstep of the store again.
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4
December 23, 2024
I want to say thank you guys to the IT guys, especially Alexander!
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September 16, 2023
Yesterday, 09/15/2023, at about 13.15 we arrived to buy a freezer for 5 cameras. While we were looking, no one came up to us, after a while a consultant looked out from behind the refrigerators and asked what we wanted. When asked about a 5-chamber freezer, he said that there are no such things on sale. When I asked if he could tell me which of the 5 element stores they are in stock, he replied that we should search on the site OURSELVES. We left at 5 a.m. at the Euroopt shopping center, bought the last freezer from the warehouse. At the same time, the consultant said that there were 3 such freezers in stock at the Korona shopping center. It is still terribly unpleasant for such an attitude, as if the consultant at the Korona shopping center was simply too lazy to work with us and had more important things to do than perform his direct duties. It is not clear why he was not interested in selling.We encountered this for the first time, before that there was always good service.
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4
August 16, 2022
The 5 element store chain has always been and will always be on top.
A large range of goods of good quality.
The staff is always polite and friendly.
As always, there are discounts and promotions on products.
I recommend it to everyone! I give you 5 stars!!!
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December 9, 2024
a pretty good hardware store. nothing superfluous
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February 22, 2024
There is only what is on display, you can't wait for a consultant, it's easier to order in an online store, come and pick it up. The installment plan was issued in 20 minutes, I think this is normal.
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1
June 12, 2023
I bought a Samsung s22 phone in this store. after a month, it stopped charging. I gave it under warranty for repair. As a result, the repair was refused, citing the fact that this is not a warranty case and advised to repair it under warranty at the official service center in Brest on Masherov. It turned out that the Samsung products of this store are not covered by the warranty of the official service center, as they were brought according to gray schemes. That's what the service center said. Result : I repair the warranty phone for my own .
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5
June 16, 2024
Friendly consultants are always ready to help with the choice
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2
November 9, 2022
Most often there are no qualified consultants. They tell everything by sight or a personal opinion, which consists of "mom has such a one", "I took one for myself"... The accumulation of points has a rather interesting system: they are credited when you don't know, they burn out quickly. It's convenient if you use the same card with all your friends, maybe someone will get something cheaper.
You can safely go if you know exactly what you want.
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4
January 12, 2024
The package has arrived) but I had to wait about an hour to pick her up !!! The manager called, everything came. Come on. I arrived and waited . With a child and a wife .
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2
September 17, 2022
A good store, excellent sales consultants.I asked for help in purchasing a blender, my wishes were heard and the consultant offered me a polaris blender.I am very pleased with this purchase.Polaris knows how to please the consumer.
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February 28, 2022
Terrible service. Sellers do not hear the customer's need, they want to sell a product that is profitable for them.
25.02.
I decided to buy a TV. It was the last day when it was possible to arrange an installment plan. There was no time to choose a model due to the situation.
In the store, the consultant offered a TCL TV. I decided to take it. I have issued a loan. The TV that was sold to me was not available, only from the window. They said they would bring it to the store tomorrow. I agreed. We immediately punched a receipt for a product that is out of stock!!!!!
When I got home, I decided to see what they had sold me.
As it turned out, the TV went up in price from 1800p to 2200p in 2 days. in its choruses, it is very mediocre. "I don't need such a cow," I thought, and decided to change this TV to another one. On the website of the 5th element, I found a Samsung that suits me.
The next day I went to the store and asked to change the product in my order.. The TVs were the same price. I didn't want to give up my obligations to the bank, I just asked to change the TV. To which they replied that only through the termination of the contract with the bank.
I work in sales myself, I face such situations every day. I don't see any problems in replacing the goods without terminating the loan. The usual practice. I have a contract with the bank for the amount, not for the TV. The 5th element did not want to listen to me, referring to its internal regulations. I did not want to buy TCL, I had to terminate the contract under pressure from the store.
The conclusion from this situation is: the 5th element does not go to meet the buyer. Sellers are trying to sell a product that is beneficial to them, rather than satisfy the buyer's need.
Up to this point, I thought that the store was adequate, and it was always possible to resolve the issue..... but no.
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1
December 2, 2022
There was a good store. Recently, the shelves have been empty, it will not be possible to go in and buy something right away. If you only order in the online store and pick it up already in the 5th element, then no problem. Consultants are very intrusive, which is a little annoying. Consultants also like to follow customers) 2 times it happened
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3
November 15, 2021
The store is good, like all large stores with appliances, a huge selection of goods for various needs, one minus, most likely a large turnover of staff, and there are times, as in other similar stores, consultants cannot fully advise, or incorrectly explain the information.
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May 29, 2022
Dear store management!!! I am writing to you with displeasure about how your staff treats customers. It's just TERRIBLE!!! I've got an LG 65-inch TV. The product turned out to be defective. When we returned the goods and contacted the service, your employee with a dissatisfied face began to rudely answer us rudely and tries in every possible way to humiliate the client. Remember one rule (the buyer is always right).
We were not satisfied with the work of your staff as much as possible. I hope the store management will read this comment!!!
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5
3
January 7
Cool store
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June 21, 2021
I bought a vacuum cleaner. There was no product in the store, they ordered it. The consultant explained everything and helped with the choice. Two days later, he came to pick me up, as promised. And then the service disappointed me. There is a whole store of consultants, but there is no one to help.
I came to the place of delivery of the goods, there was no one there.
I approached the consultant, said I was waiting at the place of issue, perhaps the consultant had gone to the warehouse. So I stood there for 20 minutes. I went to the cashier to ask again how I can pick up my goods. They said to stand and wait again. I stood there for another 20 minutes .
All this time, a lot of consultants have passed around me, but not one of them asked why I was standing here. Then the cashier came up and started looking for the person who was supposed to give me the goods. But without result. She gave me a piece of paper herself and told me to approach any consultant. I went to one, he's in a hurry, to the second, he's not from this department, to the third, the fourth...Nobody cares about me. An hour and a half later, I finally picked up my vacuum cleaner.
Terrible staff work. There are a lot of people, but there is no one to help.
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October 2, 2021
Good evening. I want to share my feedback on the 5 element manual!
Apparently they don't appreciate their employees at all!!!! They're getting fired for nothing!
I bought it with my husband in the TV store network, the employees (managers) are great guys who know their business!!!! They explained to us and told us all the information that interested us) (Thank you guys!)
One of the employees told us about the bonuses that we can use. So we decided to use them. My sister has long wanted a watch, etc....But we didn't have time to wait for our sister.... Then we decided to ask one of the employees to give my bonus card to my sister (she was supposed to arrive within a couple of hours) He did not refuse us, and politely agreed. Next, my sister bought a couple of things for herself and was glad. Everything seems to be fine....
But today we met this manager at the grocery store (it turned out that we live in the same area), we talked, thanked him again for giving my sister the card! But it turned out that he was fired!!! You're welcome! For taking the card....
I feel very uncomfortable in front of him! He lost his job because of my request (the request of a stranger)!!!!
I came home, called Minsk, but they didn't even give me the number and mail of the authorities who solve these issues!!! They said that they left a request and they would contact me, less than an hour later, they called me from the store and said that they say don't worry, everything is fine, the person is on vacation just...... (In general, no one reacts to the call seriously!)
Apparently, to dismiss a person, you have a very is it easy?!
I ask the authorities who deal with these issues to respond to my feedback.
I left my contacts in the consumer protection department.
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6
August 7, 2022
A good selection of goods, courteous staff, good quality of goods, I myself, for subjective reasons, send preference to the store on Moskovskaya in Korona.
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4
August 7, 2023
Interesting consultants: you can't find them in one department, but they swoop in on their own in another. The prices are average.
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2
December 20, 2023
Great consultants, they know all the questions!
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1
May 13, 2023
The location of the store is good. The product range is small, the website indicates what is in this store, but in fact not. Staff can't always be found. The ticket offices serve quickly.
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2
August 18, 2021
Scammers! I came to buy a TV in installments at the 5th element store in Brest, Moskovskaya 210. Apart from the TV, I didn't need anything. The store manager sent people to me so that he would have a good purchase/sale deal, which I completely disagreed with. There are some games going on in the store, and I heard that in order to win, the manager wanted to tie up my TV deal and force me to buy their MEGOGO TV, which of course I can hand over and refund the money, and some woman's deal with audio acoustics. I was indignant for a long time, I was not happy. It has reached such an extreme that the manager forces employees to threaten to give money to the buyer so that the same deal comes out. Disgusting attitude on the part of the management. I am very sorry for these store employees. There are no complaints about sellers and consultants. Well done, they told me everything, advised me, told me the difference between TV technologies, picture quality, and so on. I was completely satisfied with the consultation, and would have left the store satisfied if not for such a nuance. But this pressure from management on employees, it's just a nightmare. Because people just feel sorry that they have such a boss. Will I go back to this store for shopping? I strongly doubt it, but I will definitely come for the advice of employees who know their business.
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5
1
September 4, 2022
A large selection, good prices, often promotions and discounts on a variety of products
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4
August 13, 2024
Clearly, quickly.
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1
August 1, 2024
The margin is "super"
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1
October 15, 2020
I really like this store. Fast service, user-friendly website. Very clean and friendly staff. Of course, the prices are too high, but there are always promotions.
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3
3
July 27, 2021
The service is terrible, especially in the department with washing machines, they wanted to buy a car, they chose it,the consultant took off the price tag, said to come up in a couple of minutes-while he was advising other buyers on another car, after a couple of minutes they came up to make a purchase-it turns out that the consultant managed to sell the chosen car to other buyers.I will not contact this store anymore.
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December 30, 2021
Terrible store! I do not recommend it!
They were supposed to deliver a gift to their parents for the New Year on December 30-31! They called and said that there would be no delivery, it was postponed to January 4th!
It's a shame that relatives will be left without a gift for the holiday :(
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6
November 21, 2023
Very friendly girls got caught)
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March 24, 2021
I periodically buy electronics there.
When buying laptops and other equipment, you do not need to take an extended warranty. This is an advance payment for repairs. Also, you do not need to buy Windows laptops, although they strongly advise and say that there may not be a guarantee without this. They're joking.
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4
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June 30, 2020
The store is very good. The choice of equipment is large. I bought a gas stove, washing machine, extractor hood and much more. The service is excellent. Good luck and prosperity to all...
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November 15, 2020
A large selection of goods, attentive and competent staff, the possibility of making purchases with interest-free installments, and there are representatives of several banks in the store. And if one bank has not approved, there is still a chance to get an installment loan from the other two.
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October 3, 2021
I love this store, but recently the question arose why they put the product on a sample - it is not for sale, well, it is not for sale, so it is also not in stock and it is unknown when it will be
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4
July 4, 2020
The store is like a store , but how do they evaporate the horror here , then the batteries in the remote control are three times expensive , then the kettle is not needed , a specific example came for a simple kettle , chose well , yes , inexpensive but at work there is enough boiling water to cook so what is sold ? Bosh begins to evaporate for half the minimum wage , arguing that my choice will not last for six months because China is tough, and aggressively so, I understand that they have a plan and so on, but still if I point out with my finger that I want to buy this particular thing, then be kind to respect the buyer . I don't pump barrels at all, but I think it's inappropriate to behave like this
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5
1
April 15, 2021
The store is good, there are no questions. Consultants, if necessary, will tell you everything and show you. But, they're trying to sell you things that you don't need and just give you the money. No, maybe someone will need what they will be sold additionally, but there are few such people
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April 25, 2020
There are competent consultants in this store, previously there was a Huawei laptop for promotions with a 50 percent discount, I really regret that I did not take it on credit, I spent the money anyway, so there would be at least some benefit from my spending. In general, I am very sorry. In addition, I bought a table lamp and a charger for it in this store. I am quite satisfied. But it's a pity that I didn't buy a laptop.
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December 23, 2021
I like the store. There's a lot of technology there. I bought headphones there not so long ago, they still work well
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