5 Element
Business hours
Closed until 10:00 AM
Directions
Dom kultury
270 m
78 reviews
January 10
On August 19, 2024, on the urgent recommendation of the seller of the 5 Element store in Slutsk, we bought an RFD-0151, RED Solution vegetable dryer for 389 rubles. From the first day we started its operation, we made apple paste. There were no complaints about the work. The dryer was working on the kitchen floor, as it is bulky and is a heating device. One day, the glass of the door fell off from the dryer, fell to the floor, being at a height of 2 centimeters from the floor, shattered into microscopic fragments (there are photos). After that, it became obvious that the glass was planted on glue that was not applied around the entire perimeter. There are gaps that are not glued. There is no seal around the glass. That is, with the glass preserved, these disadvantages are not obvious. We brought the dryer to the store on 14.10.2024, contacted the administrator, who announced without proof that you most likely broke it yourself, although the dryer did not have the slightest damage. We were asked to write an application for an expert examination, and the dryer was taken away.
The number of the act of transfer of goods: 00001618050.
Since we knew that the examination would take some time, a few days later we bought another, more expensive and different brand. On October 26, we received a text message that our dryer had returned. On October 27, we went to the store, where we were informed that you had damaged your dryer yourself, take it to repair it yourself. The question arises, was it really impossible to call from the service center and offer some options, such as paid repairs? Why should we force our regular customers, which we are, to incur unnecessary costs? Since trips to Minsk and back, combined with the repair of the dryer, will cost the same as its price, we said thank you and left it in the store.
After that, I tried to leave a review on the store's website, but after the review was moderated, I was refused to do so. Not a single call was received from the store. That's how this story ended! It's like we don't exist in nature! The 5 Element store has no concept of loyalty to regular customers, and customers do not have the opportunity to express their opinions and leave feedback!
10.01.2025.
Thank you for responding to the review. Although your answer is completely formal, the person on duty will respond to any negative message. Explain how the examination could prove a mechanical impact on the glass if the glass is missing. Why are you ignoring the fact that the glass was poorly glued and not fixed with anything?This can be seen even without expertise.
See original · Русский
October 29, 2024
A large selection of equipment. ALWAYS polite consultants who are ready to help and prompt. I love this store. If the product is not in the store, you can find it on the Internet and then pick it up.
See original · Русский
July 22, 2023
This is also a retail outlet in the Mayak shopping center. The store is probably one of my favorite for various techniques, I have already bought a lot of things there. The staff is polite and will always show you everything, tell you and even have a heart-to-heart talk.The
store is spacious enough, the air is always clean and cool, especially in summer, you can walk there for a sweet soul, cool down, look at the equipment for one thing, you'll see what you choose for a future purchase. There is a foyer in front of the entrance to the hall, so I would put a mini-bar counter there, for coffee and tea for customers with small pies, as an option to attract a customer.😉. The store holds all sorts of discounts and promotions.
See original · Русский