5 Element
86 reviews
November 15, 2024
Excellent network of home appliance stores 👍👍👍
A huge range of products of different price categories.
There are a variety of purchase options - immediately, in installments, leasing, credit. Polite, friendly staff. They help and advise😊
The opportunity to issue an additional guarantee, insurance.
I have been using the network's services for a very long time and often, I have never been let down. There have never been any problems 👍
We recently bought a very expensive phone, unfortunately, six months later a factory defect appeared. They were accepted for diagnosis, and based on the results, they decided to issue a refund. Everything was done without questions and discontent, the money was returned, sympathized with. We were very pleasantly surprised 😊
Good luck and great sales, more satisfied customers 👍👍👍👍👍
Thanks!
I highly recommend it!😊
See original · Русский
1
October 29, 2024
Hello, I want to share my opinion about the 5element store chain.For many years, I have been buying equipment from them, as this is the most reliable and reliable guarantee to get my money back in case of marriage. Whatever the situation, there was never any problem with the refund. The other day I chose a TV as a gift to my parents, of course, not exactly professional people meet, but they meet everywhere. But I was so impressed and pleased with the coherence of the entire team, including the management, and despite the situation that developed in connection with my purchase, they found a way out of this situation and fulfilled the wishes of one of the millions of customers. Thank you guys! You are the best! Keep it up ! And special thanks to Pavel.
See original · Русский
1
September 18, 2024
Consultants on the floor - once at a time it is not necessary, as they say, then they shy away and hide behind shelves with goods, then they will really competently and affordably help with the choice.
The choice of goods is normal, the quality did not lead either.
A very short period of validity of points, it has not been possible to use them more than once, they always burn out (
This is not a grocery store where you go 5 times a week, but still equipment... I would like a longer period for points
See original · Русский
December 1, 2024
We went to the 5th element to choose a phone as a gift. We couldn't decide on the model. Thanks to Maxim's patience and friendly attitude, I changed my attitude to the functionality of my phone and it helped me choose the same brand for my husband. Thanks to him for the high-quality advice and love for his work. I also want to note the professionalism of Dmitry and Ivan. Thanks to the management for the well-chosen staff.
See original · Русский
1
August 4, 2024
Disgusting service, we came for a Samsung S24 256g phone. They could have considered something better, the seller did not offer anything. The phone was available, it was opened in front of me, I was ready to buy it, moreover, for cash, and it began... Well, the insurance is clear, they told me, I endured and refused. Instead of talking about the product and its capabilities, I listened only to the negative. Really, if I hadn't known about this phone, then after the conversation I wouldn't have bought it. In the end, I just said, can I have a phone and I'll go to the checkout? But it turns out not!!!! You can't buy this phone right away, it's on the reservation. I have to wait 30 minutes, walk around the center, and when I can buy, they will call me. Well, yes, while I was walking, I bought it in A1 quickly and without problems, after some time, I received an SMS saying that the goods could be picked up, but I was already happy with the new phone. I would like to say that you have competition. Management please note that your employees are doing everything to ensure that your product is not sold.
See original · Русский
2
September 6, 2024
Terrible service, disrespect for customers. We decided to place an order, made a payment, and we were offered delivery from 2 to 6, or from 6 to 9 (approximately). We were persuaded to place an order, and under such delivery conditions we agreed. As a result, they call at seven-thirty and say: "Well, you won't get on the delivery list anymore, we'll deliver tomorrow at 10." The answer was logical: "Who told you that this time is right for me. I'm sorry, but return the money, I'm not satisfied with your work." The answer killed. Well, then in 1.5-2 weeks you will get your money back. The result: a canceled order, an unpleasant aftertaste from the store's work with customers and the search for a more customer-oriented store. Thank you, Element 5, for wasting your time and spoiling your mood!
See original · Русский
1
January 5
I bought a smart remote control from Yandex in this store. The order was placed through the online store. I arrived, paid, and picked it up. Upon arrival home, I realized that I had sold a used product, at the price of a new one! I take the remote out of the box, which was not packed at all (in cellophane or not covered with a sticker, so that I understand that no one climbed in there). The entire glossy part of the remote control is covered in small scratches, the back of the remote control has two large scratches, as if it were cut with a stationery knife. In general, the product is either from the showcase (they didn't warn about this in any way), or second-hand.
See original · Русский
July 6, 2024
Excellent store, competent staff, will help, advise, unobtrusive service, good home appliances, convenient location, as well as Parking!
See original · Русский
1
December 2, 2024
I bought a Polaris PHB 1589AL CUBE black blender here. As a result, he broke down before he had worked for a year.
I was surprised that they did not fix it under warranty, referring to the fact that I had ruined it myself and this was a non-warranty case, but they offered to fix it for my money. It should be noted that I used it very carefully and was stunned by this conclusion.
I do not recommend buying in element 5 and I do not advise anyone.
See original · Русский
September 3, 2024
An unscrupulous seller. I do not recommend it. They sell low-quality goods for which there is no guarantee as such. The return or repair was refused because there are natural signs of exploitation. The conclusion from the service center where the seller contacted is more like a joke (in it, the service assumes the cause of the malfunction but no specifics.) in general, I do not recommend
See original · Русский
July 12, 2024
A very good store. Professional managers. They helped a lot with the purchase. It's not the first time I've bought in this store. They worked with my question just fine. We found the product I wanted and delivered it very quickly. Element 5 you have a wonderful and professional team.
See original · Русский
1
November 19, 2024
I would like to thank Dmitry, Maxim and Ivan for their professionalism, responsiveness and for their help in selecting equipment!
See original · Русский
1
July 10, 2024
Do something about the staff already.
The store has good acoustics, so the floor of the hall could hear that the consultant "went to shit" 🤦♀️
I was impressed by the "service": if you order goods on the website, then delivery is free; if you spent time, arrived, ordered, delivery is paid.
Well, the pairing of an extended warranty with elements of intimidation, that if something breaks, it is not repaired - this is the bottom.
In general, something needs to be done with consultants.
See original · Русский
January 7
A large selection of gas cooktops (they were the ones we looked at), competent and courteous consultants. I'll give the store 5!
See original · Русский
November 29, 2023
The staff level does not match the product.
The store is convenient, the assortment is good, the quality of goods is good, there is an installment plan and a loan. Of the staff, only a bank employee left a good impression.
Consultants are very obsessive about offering additional services. If they refuse to purchase them, they behave on the verge of rudeness.
See original · Русский
7
February 19, 2024
The store has a good choice. But the staff leaves bad impressions after the purchase. As an example, I recently purchased a phone, the consultant importunately sold an additional one.services (additional warranty, safety glasses), after the refusal, he began to behave unpleasantly, almost threw a box with a phone to me when giving it back. Maybe you should explain a little to them or change your motivation for additional guarantees?
See original · Русский
5
November 21, 2023
A large selection of equipment, there are things in stock that you usually need to wait for from online stores, and here you can day in and day out. Polite staff. I was able to return the product that didn't fit me without any problems.
See original · Русский
April 19, 2024
Each manager works on his own paid brandy, we bought an induction cooker. Cheap brands immediately shallowed and pumped in information about the coolness of the dear friend, the same is true of the manufacturer. We bought the best according to the manager for 1900rub, and the equipment works the same as for 890rub.
See original · Русский
November 7, 2023
Not an honest marketing ploy. Crediting quick bonuses (which burn out in 3 days))) and at the same time, it is not possible to write them off for the product that you are interested in. Since it is written in small print on the price under the product "the FINAL PRICE cannot be deducted from bonuses" and so on for almost 80% of the goods in the salon. There is no such information on the website anywhere. For this reason, I think that it's just a divorce of my own clients. For bonuses, only the product that is not quoted. And if there is something sensible from the product, then without bonuses. As it is. Immediately the desire disappears.
See original · Русский
2
October 28, 2022
I bought an iron, the price is quite normal, there is a small discount for a regular customer, detailed information on the stand, courteous staff, the sales hall is large and beautiful. You can order the product in the online store 5 element so that it is delivered to the store that is closer to home.
See original
3
March 27, 2024
There is a large selection of products, yes. Personally, my choice is never again. Due to the pairing of add-ons to the purchase (additional guarantees, which are probably tied to the motivation of sellers, or operating systems for a laptop, etc.). Another feature of the 5th: juggling with prices during promotional "promotions": one price in the ad, another in the store.
See original · Русский
1
February 10, 2024
One of the largest technomarkets in the Republic of Belarus. All stores keep a "brand". I was buying headphones, I got a text message that they would come by lunch the next day. I did not receive it by 19:00, because the delivery was delayed. I understand everything, everything is possible, but I planned to give these headphones as a gift
See original · Русский
August 21, 2023
Hello, in the month of July we bought two phones in installments. Firstly, I did not like the fact that one phone was from the showcase (the box was opened), the screen was not even wiped all stained, there was no discount. The consultant enthusiastically wanted to talk about the extended warranty, but as soon as we said we didn't need it, all the enthusiasm disappeared. We didn't hear anything from him other than "check the phone". But the girls at the checkout would do well to learn kindness and politeness from the bank's consultants, they sat with a dissatisfied face as if everyone owed them. For some reason, the discount card did not pass, although we bought goods more than once in the store on Dzerzhinsky, issued a new card and a couple of days later we received a message that the old card was active, I tried to enter the data of the new card in my personal account-now the old one is blocked, and the new one is not active.We were very dissatisfied with the service in the store, one plus is the opportunity to take equipment in installments. Thanks to the bank's consultant girl (the only customer-oriented employee in the store that we came across).
See original · Русский
5
January 10
The store is good, there is something to buy! We need to look for consultants!!!
See original · Русский
December 27, 2024
Large store, good selection, helpful staff. I recommend using online catalogs
See original · Русский
April 5, 2023
There is an employee, Kristina, who is responsible for the Coffee Machine product group. Thank you so much for the full consultation on the products of the category. Kristina knows the products and told us exactly what we need to buy, although it is more expensive than we wanted. The main thing is that Kristina justified why we need to buy a more expensive coffee machine, and what advantages we get from the purchase. Thank you so much, you definitely need a bonus!
See original · Русский
8
February 10, 2024
I came and wanted to take the Infinix note 30 pro
But the consultants started saying that he would burn out. What did you buy? 14 of them returned 9
They said that they were sold only in Russia, Belarus and Africa
They said they would only buy what was profitable for them
I bought it from another company.
Conclusion do not buy in the 5th element.
See original · Русский
January 2
Great store, they'll tell you and show you everything
See original · Русский
March 21, 2024
I bought an Apple iPhone 11 smartphone on credit in this store, they brought it with an open package assuring that it was new and not a showcase copy, the battery was 100%. 9 months have passed and problems with the camera started in the smartphone, a black spot appeared in the center of the screen and green highlights appeared when shooting. The smartphone was delivered under warranty to the store, a week later I received a message that a factory defect was detected in the smartphone. It was possible to replace it with a new smartphone, but such a model was not on sale in their store and I demanded a refund. I wrote an application in the store for a refund, and that's the whole joke: the money that I paid for the loan for 9 months was not returned in full. After calling the bank and asking why, they told me that the store had refunded them the money for the cost of the smartphone, but interest was deducted from you during this time. And then I realized that I automatically got about $ 100 (this is the percentage of the bank), not only did they give me a smartphone with a defect, they also blew my head and I still owed. The real scammers in this store. After calling the store, they replied that they had returned the money to the bank for the smartphone, well, as I understood it, spin as you want. That's the way they work with banks. By the way, they were issued through VTB Bank.
I used to buy a lot in this store, now it's on my blacklist.
P.S. Before taking out a loan to buy something nowadays, think carefully.
See original · Русский
1
December 23, 2023
Managers swoop in like kites with a desire to sell something, a good business for "casually" selling batteries at the checkout at x2,x3 overtime. Otherwise, it's a good store.
See original · Русский
October 22, 2022
A good selection of goods, polite staff. They will always help with the choice, they will tell and show everything, advice in an understandable language for an ordinary buyer))
See original
2
1
March 3, 2023
A great store. Convenient installments, good responsive staff.
It's a pity that the assortment has decreased a lot now. :(
See original · Русский
2
August 11, 2023
I didn't say I checked it out. Your courier handed me a box and left. I didn't look because I couldn't think that such a thing was even possible. And then people read reviews about you without me. There are plenty of good things written about your store 😉
See original · Русский
2
1
June 6, 2022
I previously purchased a phone that could not withstand the loads, I had to return it at the conclusion of the service. The service in the store is at a good level. Young, responsive guys, they provide quite qualified advice. It feels like we are well prepared. The phone was replaced without any problems. I'll bet 5
See original
2
November 1, 2022
Once again, I am already faced with the fact that one information is indicated on the site (and the online operator confirms this information), and in fact (in the store) another. This applies to both the characteristics and the warranty. Choosing on the site, you focus on what you need (basic parameters), book this product, and when you come to pick it up, it turns out on the spot that they are lying to you on the site. It turns out that you are wasting your time because of the dishonesty of this store.
See original
3
1
July 1, 2023
Special thanks to the consultant girl. Pleasant communication, professionalism and, as a result, a purchase, one by one.
See original · Русский
3
December 17, 2021
Element 5 is the best hardware store...
Reasonable prices, good discounts, affordable installments...
Courteous staff...
An excellent option is an extended warranty... I've never let you down yet...
See original
December 23, 2021
On 12/19/2021, I went to this store to buy a washing machine, decided quickly, paid for the goods and delivery outside the city at the checkout. According to the terms of the contract, the delivery was to be carried out from 11 to 22 o'clock. In the evening of the same day, the courier called and reported that when loading, they found a jammed corner on the typewriter and did not take it, they promised to bring it for tomorrow. My thoughts at that moment were that they probably don't have time and something like that happens, because I work in trade myself and I know that there are fumes. The next day we wait again, in the evening I call, the consultant clarifies and sees that there is no application, then says that we can bring it on Thursday. We are waiting well. On Thursday, we are waiting, no, in the evening I call to clarify whether he will be at all, since I realized that negligence and laxity are flourishing in this seemingly solid and beautiful organization, a consultant will raise, outlined the situation to her, asked her to wait until they contact me, a girl calls in five minutes, admits her guilt, turns out to be in my direction the car drives on Tuesdays and Fridays. As a result, the car was paid for on Sunday, they promised to bring it immediately on Tuesday, then Wednesday, then Thursday and tomorrow Friday it is not known whether it will be at all.
I have a question for you, is it really so difficult to complete one task, to bring the goods from point A to point B on time?? I just came and gave you the money without any unnecessary questions, spent 5 minutes on signing the contract, gold, not the buyer.
See original
4
April 22, 2023
Fake phones on display?) Guys, are you serious?
It was 04/19/2023, I wanted to buy a Samsung s23 ultra, there were only 22 in the window, and the s23 line is worth dummies
See original · Русский
3
October 20, 2021
A good store has a large selection of equipment, almost everything can be taken by installment cards and here in Corona castles the most convenient parking is always a place five floors of Parking
See original
July 20, 2022
I bought a tablet, the case did not fit, the film too. It is available, but only from the showcase. I came to order 3 days later, and they gave me the same thing from the showcase. There are many windows to go through to buy. When issuing, you are only interested in the additional guarantee, everyone is all the same. I was very disappointed!!!!!
See original
4
1
June 17, 2022
LG's favorite refrigerator, Wi-Fi saves, saves. Energy efficiency class АА++.www.lg.com . +Atlant 5kg Maxi function.!!
Thank you!
See original
3
June 7, 2021
I have been to this store 3 times, each time there were more staff than visitors and most of the workers are like sleepy flies, and out of boredom 2-3 people walk around and tell jokes to each other, giggle. An employee is sitting at the point of delivery of goods ordered via the Internet, but he is not connected with this department, asks to wait or contact another employee, so why is he needed there? They're sitting at the checkout, bored, sticking their smartphones in... The service is not pleasing, but the product is good and sometimes at very favorable prices, it is worth following the promotions.
See original
3
2
October 15, 2023
I bought a Polaris trimmer in the 5th element, I really liked it.
See original · Русский
1
December 31, 2023
A good store. The choice is not bad, given the situation.
See original · Русский
October 26, 2021
Sales consultants, please go to work in the department that you understand, because when you ask a person about a mouse, what is its response in miles of seconds, and he looks at you as if you read him an elvish rap and after that he searches for this mouse in their computer for 30 minutes and does not find it Of course it's cool. With computers, too, what they carry, you would see, in computer technology it is certainly cool there.
See original
4
February 15, 2022
The store has a good selection of various goods, the staff is talkative and knows the products well
See original
2
October 8, 2023
A large selection. Convenient parking.
See original · Русский
November 6, 2021
I wanted to buy a TV in installments today. Consultant Goroshko Alexander autumn rudely communicated, forced him to take insurance, subscription and speakers. I could barely refuse the speakers, I repeated 5 times that I did not need them, the consultant continued to insist and repeat. I had to leave the store, I will go to another 5 element store, because I only need a TV! And it was impossible to get rid of the consultant.
See original
4
1
December 31, 2022
The guys in the TV area are great, they helped with the choice.
See original · Русский
3
1