The brand owner's terribly unprofessional attitude towards customers, they absolutely do not comply with their duties regarding the solution of the claims made to the quality of the goods, a boorish attitude. In general, if you just want to give extra money, I recommend

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Ka D.

Level 3 Local Expert

I bought a coat on 20.11 in this store, I chose it for a long time. And when the store closed, I decided on the purchase, but I was too hasty with the choice. The seller stated that I can return the item within 14 days without any problems. I was also told that it is winter at sub-zero temperatures. A coat at a cost of 829 rubles, I expected to buy outerwear for the winter, of good quality. After the purchase, I went outside to check if it would warm (it was still November)....but it was cold in it, and winter hadn't started for a minute yet.. I brought the coat back, alas, I tore off the tag, but the receipt was preserved (the torn tag does not prevent the return of the goods, especially since there is a receipt)👍🏼 I decided to think about whether I would wear it, so it lay for a long time, and I went to return it on December 1. To which the seller told me that she could only change it for another thing, and began to convince me that I should keep it. I still decided to think about it and come tomorrow, if anything. Upon arrival the next day, December 2, the seller was negative and even aggressive at the moment, she also said that the coat smelled of my perfume, and the day before there was not a word about it (I did not wear it)! Plus, she said that the coat looks worn, but I tried it on a couple of times and went outside 1 time, is this a high-quality thing that has deteriorated so much after a couple of fittings?They said that they would not change it and they would return the money too! The coat looks new! I will write an application in MARCH! (Ministry of Antimonopoly Regulation and Trade of the Republic of Belarus) Conclusion: I was promised that it would warm at subzero temperatures, but it does not warm in fact. That is, I was just deceived…

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Вероника Я

Level 2 Local Expert

I bought a down jacket via Instagram. Paid on Thursday. I wanted a different color initially. I was told that it is available. After a couple of hours, it turned out that he was not there. I got a call and was offered other colors. I chose from what was. Today is Monday. I'm from another city in Belarus. They haven't sent me a down jacket yet... do you see it in a single copy and it needs to be moved from one store to another… This turns out to be a big problem for a person with a car. I was told about moving on Thursday... on Monday, the same song. And since tomorrow is a holiday 07. 112023 , and the mail is not working, it will be sent after the holidays. I'm just in shock!!! Pay and wait for the weather.. . Horror… Kindergarten No respect!!!! To be honest , I already just want to get the money back

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