I live nearby, so I often go there. And I change and pay and transfer. I like it: everything is in order, by numbers, there is no confusion with queues, etc. Of the disadvantages: a very small room. But, on the whole, I like and am satisfied with everything!
Who gets here, patience. Bank employee Bobomurod from the department of legal entities. While you're sitting at his place, you're busy with other things. I sat for 45 minutes. The computer is so ancient that you need to refresh the page 10 times )
Nurislom solved everything. A good worker has more of them. And everything will get better.
Repairs are underway. A very small room for receiving clients is essentially just a room. There are no air conditioners. There are always a lot of people.
The attitude towards customers is good, but the whole procedure takes a very long time. ATMs have not failed yet, there is money at least always in one.
I like the employee Shatilova Victoria. She is very competent, polite, knows her job. It will tell you what is not clear. Well, in general, the staff is good.
There is no customer orientation. I came to the bank, not to a private house. We communicated through "I don't want to", as if I had come to ask for money. The service is at zero, the expression of fatigue on the faces of the bank's employees.