Отдел по гражданству и миграции Фрунзенского района РУВД
123 reviews
January 26
From the bottom of my heart, I want to thank the employees of Frunze Ogim. I am especially sorry for Oleg Valeryevich and his assistant Ermak Alyona Igorevna. Generosity, the desire to help, to understand the situation, responsiveness, kindness and a calm, very friendly attitude towards people, even after the official end of the working day. These are all the qualities that these employees possess. I have never encountered such an attitude towards people among government agencies, but I had to...(I have lived in both Russia and Germany). When our great ancestors wanted to raise a "new man"-a man of the future - it probably had to look like this somewhere. And Alyona Igorevna is also a very beautiful young woman. It was very pleasant to communicate. Thank you, Oleg Valerievich, and Alyona Igorevna. Your help to our family is invaluable. You have given us and our children a chance to start a new life here in this beautiful country, in Belarus.
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January 18
I want to say more thanks to the girls who work in room 202. They are very polite, pleasant and kind. It was pleasant and calm, everything was explained and helped . Thank you very much. More of these employees would work in immigration.
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2
January 24
Many thanks to all the staff of the Frunzensky district Immigration Department. Especially the courteous and friendly staff in Room 201 helped a lot. Special thanks to Alena Igorovna.
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March 25
I wanted to clarify by phone what documents are needed when changing jobs, (I live by registration for a year) I did not get through on any phone. I decided to go, I come for the third time, take a ticket and go to 201 office.. For three or four hours.. I haven't been able to get in yet
I supplement the review after a while: I arrived for the 6th or 7th time and again did not get in. Last time we checked the docks, one paper was missing, they told us to come next at 8.05 and just drop it off, everything will be accepted. I came and no one knows anything anymore, they can't accept it, please get out of here
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February 26
I would like to express my deep gratitude to the employees of the Frunze Ogim. Especially Ermak to Alyona Igorevna for her sensitive, attentive and professional attitude to people! Thanks!!!
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February 27
201 offices
I don't understand why there are three people sitting there, if by 11 p.m., working from 8 a.m.
Only 18 people were accepted
You tell the boss about it
What's sitting on the 3rd floor
He doesn't give a damn that the specialists of his department/department are not working normally. He says we are not coping and we are not in time....
I repeat once again
There are 3 specialists in the office and in 3 hours of work, only 18 people were accepted
Maybe then it's because the specialists aren't very good?
And the most interesting thing is that only 201 cabinets have such problems.
The rest are running around, running, doing something
And 201 seems to have special privileges...
so as not to be unfounded, here's a photo!
I've been walking like this for three days now!!!
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February 8
Thank you very much for understanding this, and I especially want to say thank you to Melnik Victoria Andreevna, who explains thank you very pleasantly and politely!
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February 26
I was very lucky that I got to police Lieutenant Viktoriya Sergeevna Yanovskaya . I did everything I needed to do very quickly . Everything is correct and clear!!! Thanks!!!!! Sincerely, Olga D.
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November 5, 2024
Many thanks to the girls working in the Department of Citizenship and Migration, especially Karina Vitalievna Yaroshevich
and Alena Viktorovna. Excellent friendly and positive female employees, solved everything quickly!
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April 15
I wasted my time. Employees, instead of working, wander around the offices and chat about their personal affairs (audibility is good here))) After I sat for half an hour (there was no cradle in front of me and there weren't many people in this place at all), they said, why did you come to us, we only do biometrics, and sent for a regular passport to some kind of center there
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March 19
As in any organization, there are employees who you are satisfied with after talking with, and those who believe that everyone owes them something, but this is more likely the fault of the organization as a whole, rather than the employees, since hiring more specialists would improve the quality of service and reception time for citizens. And so a solid 4
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January 24
Everything is professionally organized, the staff work quickly and accurately. High level of customer service.
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February 26
I want to express my deep gratitude to the girl who worked today on 02.26.25 in room 202! He is a true professional in his field! We are very grateful to her for her work!
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April 4
We were with my husband today, we wanted to change our last name and looked at the registration and sent it to the help desk where we are not serviced, and from where they sent us, they send Something else,we go back and forth because of the incompetence of the employees,take action
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September 6, 2024
I would like to express my deep gratitude to Ekaterina Alexandrovna Kulbitskaya's employee for the help she provided, she is a professional in her field, always showed a human attitude and attentiveness while solving my questions.This is not the first time I have applied there, I have always explained everything in detail and patiently, I am polite and tactful!
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December 3, 2024
I couldn't get through to the passport issuing department, I thought there might be problems getting it. In fact, everything turned out well: there was no queue, everything was fast, and the passport was issued, in fact, a week before the deadline
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December 11, 2024
Dear administration! Teach the girls in room 101 to say "good afternoon and so on."
And also to answer "goodbye or similar" in response to what they said. The horror! Neither hello to you, nor goodbye to you…
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October 6, 2024
I would like to express my deep gratitude for the help and understanding, for the professionalism in my work and for the quick solution of the issue. To the Department of Citizenship and Migration of the Department of Internal Affairs. To the administration of the Frunzensky district of the city of Minsk to the head of the Slabko OV and the deputy head of Zholtikov IL. Thank you very much for your work! !!
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June 28, 2024
We really lack a consultant, we have to take several coupons and consult in different offices. They do it quickly, but after the application, new photos, because again a new format is needed, payment, complete filling out of documents and entering into the database, it turns out that you need to go to the consulate, and return the payment through the tax service, well, I just remembered. .I want to leave them both this money and the passport, as usual, nothing changes with the documents...Running around and asking each other something
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October 31, 2024
It's time to change your passport. I decided to call, find out all the information, how what is why and why. of course, no one answered the phone (and why? What is a phone anyway?) I called for 1.5 hours, beeps, and that's all. I checked the working hours, you never know, I call on a day off. No, there was no response.Okay. I decided to go after the night shift. After working for 12 hours, I arrived at the other end of the city, I was accepted, however, quickly. But they sent me home, because "why did you come here? You need to go to the settlement and reference office at such and such an address." When I asked why they sent me to you from there, they just shrugged their shoulders. Question.... DO THE EMPLOYEES KNOW WHAT A LANDLINE PHONE IS? Or the lines were connected for show. After all, in 3 hours of time spent, it was possible to do what it was time to do. I don't understand how this system works and probably never will.
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5
August 1, 2024
It's a terrible poorhouse, there's no other word for it. I took my passport in April, there were no questions, because there are no people. But with the beginning of summer, the rush of vacations begins, and this is a nightmare. The operating mode is terrible. There are only two days a week when the average person with a 5/2 schedule could get there. I could, because the queue is 170 people ;) instead of programmatically considering this issue and not giving coupons that they obviously will not be able to accept (an hour and a half before closing), so as not to collect an extra queue, coupons stop being given 15 minutes before closing. As a result, the people they gathered, they just kick out and lock themselves in the office :))
God forbid, you are not being asked to work more than your time, it would just be worth building processes competently.
I wish employees in all places to be treated the same way as they treat their visitors, indifferently, coldly, arrogantly, and always kicked out of the store right at the time of closing.
If you are a visitor, then get ready to spend 2-3 hours if you go in the evening
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June 21, 2024
I am very sorry that I came to this country and to this department. For foreigners who even want to return to their homeland, they will get an exit visa. 202 the office does not work at all, they are sitting eating cakes, the numbers start from 200, 350 will instantly change, then 353 , then 502 and after 3 hours 201 . They have no order. They waited in line for 4 hours, they didn't reach us, they were closing. tomorrow you come again, you stand and wait in line for 6 hours. tell me what kind of... foreigners will receive an exit visa to travel from your country to their homeland. an urgent 120 rubles is 80 rubles, a visa is 40 rubles a service. fraud... I've never seen this in other countries. No one needs to come here at all.
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June 24, 2024
It is difficult to give a review in general about everything and everyone …
10 stars for a girl who accepts an application and, in general, documents for the production of a biometric passport and ID card in connection with theft / loss is the most adequate, calm and competent employee.
I was very pleasantly surprised by the attention and care she gave me! Unfortunately, I do not remember the name, but she worked in office 108 on 06/18/2024
The electronic queue to get to 108kab. - this is some kind of Hogwarts ... in the ticket it says ‘60 people in front of you'. Excuse me, will they call me in 5 days?? At the same time, there are a maximum of 15 people waiting in the building on the floor in different offices. Accordingly, at first I waited for my number to be announced, but after an hour and a half I realized that this was a lost cause and went to the office as it is. And I did the right thing, so I would have sat until.. or they wouldn 't have called at all (
The issuance of passports takes place in 101 rooms and very quickly - this is a plus, but adventures did not pass me by.
I ordered the fastest production of documents and I was told to arrive on 06/22 to pick it up, they say it will be ready. It's Saturday, the issue is open from morning until 13:00. I arrived at about 11 a.m., to which I receive the phrase ‘idi is ready, but no passport, we will call you, passports will be delivered at 15:00’ - of course I was very upset, because without a passport it is impossible to buy a ticket for either a train or a plane, and I drove to Ogim for more than an hour, and then they turn me around and I understand that I will have to go back here, and then come here again today.... I arrive at 15:00 for the second time, a man opened the door to me and escorted me to the issuance office, everything seems to be OK, I'm not rushing anyone, I'm not asking you to do something this second, I understand that everyone has a lot of work, it's just important for me to pick up the documents today.
After a couple of minutes, I hear a terrible grumbling in the corridor, ‘why did she come here, we said we would call and invite, we need to hold 50 passports now’... the girls who issue the documents came.. I was shocked that they would allow themselves to grumble like that even in front of a visitor. I repeat that I didn't say a word to them, I didn't rush anyone or say anything, they just let me into the office, I sit silently waiting.
After that, they started arguing with the man who let me in, and I can hear everything perfectly, but they didn't give a shit about it ... in general, it turned out to be a very sad expectation, the impression of them is minus a million.
As a result, the documents were given to me at 15:30, I exhaled and left.
By the way, who receives an ID card, do not forget that it needs to be verified, of course they do not warn about this in the OGiM…
You will find the addresses where this can be done in Google without any problems.
But this is important information and I think it's worth talking about when making or issuing a card.
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June 25, 2024
It's a creepy place. To begin with, the phone is never picked up. Never. From the word at all. The question is, why do people need a phone at all? So remove the phones from this office altogether. There is no one to talk to, no one to get any information from. I've been calling all day, dialing 200 times. Then I tried 100 times on the second day, to no avail. They just stupidly don't answer the phone. And it is visible. They are not afraid of anything, knowing that nothing will happen to them for this. But that's not even the point. People should be at a loss whether the passport is ready or not. Listen, is this even normal? Secondly… When the passport is finally ready, you need to be patient to go through the second round of hell in this office. The terminal did not work for an hour that day, which in general is no longer surprising. This means that the queue was unknown, it is impossible to get a ticket to take the queue. Naturally, there is no one from the staff, who can tell you what to do in this case? And again, the visitor has to speculate, act at random. So, after I sat in the waiting room in front of room 101 for about 45 minutes, the information flashed that the terminal was working. I had to take a real (paper) ticket and start all over again.
There is complete chaos in the corridor, some say that it is necessary to go to room 107, after that it is already at 101. Others object, no, it is not necessary, we must wait. Or: first at 101, then at 107, then again at 101. Finally, he entered the office and said that he was going to get his passport. Girls at 101 are greeted with the question "What is your number?". When they hear the number, they answer: "There are ten more people in front of you." The woman in the hallway says that she thinks my number has just been announced. So I'm going back to 101. This time, the girls react to my appearance by asking why I didn't come in. I answer that I was just here a minute ago, but you turned me around yourself, did not serve me, saying that there were ten more people in front of me. In response, there was silence and a strange shaking of the head. There probably won't be another such service. In short, no conscience. That's how the job is set up in this office. There are no words…
PS: By the way. Voice notification doesn't work well there either. It is necessary to be closer to the entrance. If you're in front of room 101, you won't hear anything. Make a normal voice notification so that it is clearly audible around the perimeter of the first floor – "from" and "to".
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January 3
Why is there a terrible queue at the migration department and the passport office in one place to change your passport, you have to walk for a month to get there
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January 8
They were forbidden to stay in the corridor during lunch and kicked out into the cold. I was very grateful for the polite guard who didn't care about us (5 people)
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June 25, 2024
I applied for an ID card and a passport. I came before the opening. I took the ticket, it was accepted after 15 minutes. I paid for everything in those 15 minutes, I paid for the accelerated production. I only needed my passport with me. They took a picture in the office (it took about 7 minutes). After 5 days, I took the ready-made passport and card. The girls on the issue, although they were in a rush, were very pleasant
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3
September 19, 2024
Despite the menacing appearance and timbre of the voice in combination with shoulder straps, the staff of this institution are always ready to help, prompt, get into the situation and forgive some blunders on the part of those who come to them. I am applying for the second time in 201kab. and both times he left in a good mood, which does not often happen after visits to government institutions.
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August 5, 2024
I would like to express my special gratitude to EKATERINA KULBITSKAYA and VICTORIA ANDREEVNA MELNIK (room 202) for their kindness and mercy, understanding!!!This is not the first time we have come here, and the impressions are only good! Health and happiness to you!!!
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1
November 8, 2024
A terrible department! The organization of work and the attitude towards people at the zero level. Queues systematically last for hours and no one tries to improve the work structure. I have been coming for several days already and constantly waiting for more than 5 hours, disgusting attitude towards people!
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May 16, 2024
The work of the institution is not properly organized. The waiting time for the passport to be produced is 1.5-2 months. You immediately stand in a huge queue at office 101, then they send you to the passport specialist at 107, since they can't find your passport. And the passport officer has boxes of passports everywhere in his office. And on the tables and under the tables and on the floor. As a result, he did not find it either, but sent it back to the 101 office and told him to wait. We waited for lunch... (I spent time with them from 11:00 to 15:00). Lunch starts at 15:00 and we continue to wait... People who paid "on an urgent basis" end up waiting 39 days. It's a mess. 1.5 months and the passport is not ready or lost. And there are more than 40 such people in the queue waiting for a miracle.
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March 20
201 kab is only in my dreams. There is no organization in the queue, you sit for two hours, their shift ends and they are kicked out
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September 15, 2024
A huge minus changed the passport in 2023 on an expedited application. I made the payment as a result, I was offered an ID card, which is not a very convenient thing. The fee for the accelerated process was taken but the information was not reported that the payment did not work . I will demand a normal document in the future. It is not very convenient in all respects
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January 3
We would like to express our gratitude to Victoria Andreevna Melnik for the prompt resolution of the issue.
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January 31, 2024
an enchanting place. In December, I came to apply for a passport replacement. The electronic queue is only more confusing than it helps. I asked a passing employee if it was possible to make an ordinary paper passport here, she said yes, just take the number in the electronics for a replacement. okay. sitting in line for half an hour, another employee suddenly came out and said that the program was broken and no one was accepted until it was fixed, and when it was fixed it was unknown and in the process of indignation it turned out that paper passports were not made here and you need to go to the RSC, it turns out - everything is logical (no).
well ok. I went to the RSC.
It was said to pick it up here in a month, at the migration service.
today I came and they say that it turns out that it was necessary to take the old passport back to the RSC and hand it over in exchange for a new one here. Gentlemen, the 21st century, a bunch of incomprehensible gestures, which even no one can clearly say RIGHT AWAY, and not when a person arrives and finds out that he came in vain.
if you can't automate processes as much as possible or at least teach staff to give the same information, why not do one simple action that will help people and get rid of dissatisfied visitors. it's stupid to make a memo in which all the steps will be written in clear language, what to do, for what and in how many days. Easy. but no, we will haughtily chase people around the city.
it is also worth noting the mode of operation - chic. during the break, the doors to the building stupidly close. to make shift work, especially having more than one passport officer - well, why
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July 9, 2024
I would like to express my gratitude to Olga Vladimirovna, head of the Komlik Population Register department, for her high professionalism and human attitude in solving the problem of obtaining a passport on time. This person is definitely in her place, all employees of this institution should take an example from her.
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December 19, 2023
I received a residence permit, but the last name was not spelled correctly and they say everything is normal, since the error was one letter, there was even a translation of the passport and everything is written in Latin on the passport, but since they confused the letter (C) with the letter (S), then they wrote the last name with a pen and put a stamp ... these people do not want to change, they say that the document is valid for I wrote it down on paper with a pen, but I didn't do anything on the computer. That's how they work. so I'll add more comments on 12/19/2023 I bought a car on the certificate with the wrong last name, they said nothing would happen, so people have already made mistakes so many times, I'm shocked. every time, even with an indication, people write the wrong last name. What could be going on like this? My last name is not on my passport. Russian Russian. Tell them 10 times when you issue a document, these are our surnames, but the name C S is a big difference. translation with notarization, we issued a document that is written in Russian, understand in Russian, which I do not have a surname With at all. That's the whole year the mistakes will last because of them
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June 26, 2024
It is impossible to get through in any way, I wanted to find out if he was ready before going to get a passport (and clarify a couple more questions)
As a result, in two days, I dialed 150-200 times, no one answered. The question is, why do you leave a phone that you don't answer!!!
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March 29, 2024
You can't get through to the issuance of passports, you call for 2 hours, and in response there is silence, and they answer on other phones that it is useless to call another number, like everyone is busy with their own business, only specialists pick up the phone on other numbers, a terrible attitude, and not qualified specialists.
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5
September 4, 2024
A very unpleasant and incompetent woman from the 108 office on the right. She answered rudely, the answers were very evasive, did not help at all and did not even try. I just wasted my time in the queue
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July 30, 2023
They don't make ordinary passports, and they don't talk about it in advance, and it's not written anywhere about it.
The jokes started with the electronic queue, because it is not clear which office you need to go to. There is no consultant either. After standing in line for 3 hours in room 104, they said that they only make biometric passports here, and through the employee's requests, I found out that I need to go to the housing and communal Services at my place of residence (the employee is very competent, and knows where to send people (no)). OK, I came to the Housing and communal Services at my place of residence, and they don't know at all why they were sent to them, because they have nothing to do with passports.
If you want to lose a few hours of personal time and nerves, I recommend this place.
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January 3, 2024
Wonderful people work here: I never cease to be surprised by their professionalism, sensitivity and kind attitude towards visitors! Happy New Year! Health, happiness and good luck!
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July 10, 2024
Did you get a clean water cooler with one star added, will you solve the problem with queues?Otherwise, the queue is so-so for more than an hour...
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July 1, 2023
Irina Petrovna is an amazing person, responsive, caring, able to understand, compassionate and always striving to help strangers...Oh, how rare it is to meet such people in life, and in such organizations this is an exception to the rule... Thank you, Irina Petrovna, for your kindness and your kind woman's heart!
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February 26
Very low efficiency and lack of order
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November 29, 2023
You sit in line for several hours to try to apply for a passport, as a result, despite the electronic queue, a bunch of migrants with numbers are streaming into the same office, a mudflow 20 passes after you, and you sit motionless and stupidly there is no one knows what. And I am a citizen of this country, migrants are clearly a priority.
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August 27, 2024
There is no way to get through to the passport issuing phone. Short beeps 4 times, long ones on the fifth and no one picks up, I didn't get through in 1.5 hours
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August 8, 2023
I want to express my gratitude to the wonderful employees of room 201 - they always patiently answer questions and explain everything!!
They treat people with respect and kindness))) 🌷🌷🌷
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March 19, 2024
Awful. They made a mistake in the passport, they said they would change it. I've been waiting for a month, they still can't give me my passport. Although, I paid 140 rubles for 7 days on an urgent basis. You call them, they don't pick up the phone.
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May 31, 2022
I want to express my gratitude to Irina Petrovna Navrotskaya for her incredible attitude and desire to help, for her participation and professionalism! I was pleasantly surprised by the atmosphere and
teamwork of the department staff! Thank you very much!!! I will be happy to contact you again!))
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