The story of how we bought a watch phone for a first grader. On September 3, 2024, ELARI KidPhone watches were purchased at the Green shopping center, a Portable store. The seller confirmed (as described on the box) that the watch is waterproof. 14.09 we had to contact the seller with a claim that the watch was not working. The screen of the watch was "lagging" from moisture trapped in them. The seller offered to contact the service center. On 20.09, an answer came from the service-not a warranty case. Water got into the watch. The great-grandfather said that he could not help in any way. "And that's our problem now!"

See original · Русский

Оля Тютюнник

Level 4 Local Expert

I visited this beautiful place today. Experts in their field, Ilya and Nikita, helped me decide on the choice, told me about the advantages of the product I chose. In short, well done, decent service! I will definitely come back for new purchases!

See original · Русский

Show business's response

Мария Ш.

Level 9 Local Expert

The other day I bought a fast charging unit in this store. When we got home, we connected the unit to wireless charging, but alas it did not work. After changing several charging cables and checking the same cables and wireless charging on other units, we realized that the problem was in the unit itself. It was decided to return the goods. When I arrived at the store today, I immediately announced my desire to return the product. Seller Alexey started checking the block on their cables, as a result, the whole system of their block + their cable + my wireless charging worked with only one of their cables. As a result, I received the answer that the block is working, the problem is not in it. They advised me to look for another cable in other stores. I repeated my request for a refund, I had a receipt and 3 days have passed since the sale. To which I was told that this block is difficult to maintain and such an item is non-refundable. I trusted the seller Alexey that the problem really wasn't in the block and went to other stores. In the first one, we tried several cables with a Portable block and it didn't work with all of them. The seller tried to change the block to another one and everything worked. The same situation occurred in the second store. As a result, the employees of the two stores came to the general opinion that the problem is precisely in the block, because it is worth changing it to any other and everything works. In the same stores, they explained to me that Alexey is not educated in terms of consumer rights laws. After all, a device that performs at least two functions is difficult to technical, the unit performs only one. And that having a receipt, and less than 14 days have passed since the sale, I have all the rights to a refund, even if, in Alexey's opinion, the product is of proper quality. I returned to the store to demand a refund and immediately requested a complaint book. To which they told me "your right" and ignored me for +-15 minutes. At this time, Alexey was intensively corresponding with someone, ignoring repeated requests for a book of complaints. As a result, I got my money back. I asked for the complaint book for the third time, although they should be provided on demand) while I was writing my complaint, Alexey could not help but insert his 5 kopecks and told me not to forget to indicate that the product was in working condition and that I had torn the packaging when returning. I kindly pointed this out. As a result, I spent almost 2 hours of my time when employees could just go to a meeting and, for example, exchange this block for another one or immediately issue a refund. Like a fool, I went to other shops, proving that the block is working, the problem is not in it. Thanks to the employees of other stores who told me about my rights as a consumer and revealed that the problem is in the block, and not in something else. I wish the store administration to take a closer look at the selection of staff and teach them to solve such situations more delicately, and not make a fool of the buyer. I wish Alexey to learn what a complicated technical device is and repeat the laws of consumer rights)

See original · Русский

Portative

Add photo or video

Address

Contacts

Business hours

Directions

Features

Customer traffic and business hours

Similar places nearby

77 reviews