A year ago, I asked for help with buying tickets. Tickets were purchased, everything was fine at first. But after a couple of days, I get a message from the airline that one of my tickets has been canceled. I contacted Alexander, the head of the Alex Tour agency, I wanted to buy another ticket through them, and refund the money for the canceled one. At first, they did not answer me for several days, or they answered in the style of "Wait, we will contact you", and did not contact me. As a result, I bought new tickets myself, and for the old ticket, I asked for a refund, to which I was told that I had to wait about a month. Now more than a year has passed, no one has returned the money for the tickets to me, and the head does not respond to messages.