There are very smart employees. Attentive, they will calmly explain, tell, and help. But, unfortunately, not all and often there are queues for service.
I came in to leave a complaint about the work of technical support. When talking to an employee (at the very left) I calmed down and realized that I had overreacted. The girl immediately entered the situation, sent an additional request for a call. The employee behaved with dignity, correctly and politely. Thank her very much
I came here from time to time for consultation. The staff provided professional advice. The consultant in the hall immediately greeted and clarified the essence of my request, suggested which window to apply to. The office is very well made
Good time. This company has decided to starve for the last six months. If I have services connected to it, managers usually come in the evening closer to 21 o'clock. What is this being done for? Why, after hearing the answer the first time that nothing is required of them, they do not understand and go through some time over and over again. Maybe let their sellers come to their CEO every evening so that he begins to understand how convenient it is.
Polite staff, short waiting time, more often free operators. They explain everything clearly. I connected the Internet at home. The master did everything very carefully.
You can barely get through to the call center, you leave a request for a callback - they call you back in a few hours, the TV is buggy, while the rate is high. And the last straw was that there is no Internet for almost a day, but no one wants to say at least approximately when it will be fixed. And if you are a freelancer and work via the Internet? Spin as you like. It seems easier to change the provider
There are always queues.The Internet for home and TV is just terrible!The speed is 5!!! times lower than in the tariff plan!Every time you need to restart the router, so that the speed corresponds to the stated one!There is no service!It seems that after the renaming to A1, the company stopped caring about customers. He joined Beltelecom.
Systematic queues... Is there a shortage of people..? It's a shame for such a company... a passport all the time, a person..? and if he is already over 70 years old and does not move very much... something needs to change...
How A1 breeds its subscribers!!!
1) You are subscribed to a variety of mailing lists without your knowledge, 0.3-04p minus every day..
2) When you notice that money is being debited from you, they say that you connected it yourself)) But this is not the case .
3) They are trying in every possible way to convince you that it is you, the money will not be refunded, if you turn off this kayak, you will be connected again..
4) They agree to refund the money through an application to the company's office, although they can return it without any problems just by phone!
Most people don't bother with refunds like me, and they'll just lose them, making this operator richer!) In fact, this is a pure divorce, in a good way it is necessary to file a class action lawsuit against A1!!!
Since I had problems with the equipment and unresponsive staff of the company, I solved the problem myself at the international level, and the specialists twisted their finger at my temple, saying I was stupid. No, my dear ones, I am normal and like every normal buyer I have the right to a quality product, and not to the awl that you offer for sale. Success and prosperity. There is more honesty and respect for customers!
They wanted to give my mom their Alpha Kitaphone... It pisses me off terribly.. not only that, the Internet at home, after the purchase of other offices, has become more expensive and worse. They also lie to their customers when they sincerely ask for help with choosing a phone... Eh
The staff was pleased, but they work very slowly, they stood in line for almost two hours. There is no electronic queue at the entrance, the administrator greets you, who says the same text to everyone he does not meet:- wait for me to call as soon as the operator is free, we waited a very long time, there was nowhere to sit down all this time we stood on our feet.