The employees are not competent to the clients. They are not behaving correctly. When asked to calculate the daily subscription fee, they said, "count for yourself, I gave you all the data." They called her an "old granny." They didn't explain where the money goes. Tactlessness and lack of professionalism towards clients is the first point in their professional work!
Competent service, a clear explanation of any "why", confident knowledge of the issues concerning and, at the same time, politeness and calmness!
I was here on 07/31/12