I visited A1 today after 20 years of using it, and the reason was because of a service that I connected without knowing it, which significantly hit my wallet.I turned to the staff, they didn't even want to help me with the problem.I paid my "significant" balance, and decided to contact another network and stop using A1. As soon as I did this, they called me from the country's main office within an hour and recalculated all the expenses. The essence of the fable is this: review the work of your staff!
The store is good, the staff is also good, responsive, patient. They will show and tell you everything.
But I really didn't like that they made a queue by numbers.
I bought a phone in this place recently, which had headphones as a bonus. The staff said that they have run out at the moment, we have sent you a promo code, within 10 days you can pick them up as soon as they arrive. Or in another branch. I arrived at another branch, where they also ran out. I turned back to the Social Network - they wrote down the phone number, said they would call me back on Monday as soon as the headphones arrived. As a result, no one called back, the deadlines were out. Thank you very much to the boys and girls who work there for the "beautifully" done work. It's a pity that you can't put less than one star.
The first association when you come across the managers of this department is the sloths from the cartoon "Zveropolis". A1 management, do you have a main requirement when applying for a job is "slower than slow"?)))
The consultant could not explain the new tariff plan, so I had to call the support service and ask them. And they did not say which paid services are connected.