Maps • Minsk • Internet service providers • A1

A1

Rating 4.7
Open until 9:00 PM
Minsk, Internacyjanalnaja Street, 36

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Address

Minsk, Internacyjanalnaja Street, 36
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Contacts

+375 29 600-01-50
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Features

Credit card payment
Wheelchair accessibility:full access
Panorama
Rating 4.7
1108 ratings
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356 reviews

Э
Level 6 Local Expert
February 21
At the cottage - does not catch At work, it doesn't catch At home, it doesn't catch They take measurements - yes, there are problems, wait. They put an amplifier on the balcony - it's a joke - it still doesn't catch. It turns out that they were sent to the wrong place, but to the right place - this is the other side of the house. Hanging for beauty. Moving around Minsk, it is impossible even to watch YouTube. And speaking of which, the connection is cut off 1-3 times in 20 minutes of conversation - this is the norm. An online store is a separate story. If it were the 90s, it would be ok. But somehow we need to work faster. I ordered an iPhone - no response, no greetings. I called myself to clarify. The order is accepted and the most interesting thing is that they deliver it within 2 days by a strange courier service. I would have switched a long time ago, but there are a lot of rooms from a long time ago. And the authorities should have checked the connection at some point. I can write endlessly, but I can't work like this.
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А
Level 2 Local Expert
December 12, 2024
Good afternoon. I had never left negative feedback before, because I always got into the situation, because everything happens in life and everything can be understood. But not in this case. Online store from A1. I ordered a phone on 02.12.2024 as a gift to my mother in this A1 store, for my birthday. Especially a week before the holiday, so that he could come in time. By the time it was the Black Friday period, there were excellent offers for some positions, but that's not the point. The order was accepted, assigned a number, an SMS came that the product would be delivered within 3-4 days. I.e., somewhere on Thursday 05.12.2024, I started waiting for it. On Friday, I already decided to call the call center to find out the status of the application. I was told that due to the large influx of orders, the shipment of goods and delivery is slightly delayed. Well, I thought, this could actually be the case. The next day, when I'm going to go to my birthday, I think I'll call, find out if they'll deliver today and give you a phone. The call center met all my expectations, apologized for the long delivery (several times, it is worth paying tribute) and assured me that the goods had already been handed over to the courier and he should contact me as soon as possible to clarify where to deliver the phone, because the delivery was delayed and I can be in another place other than the specified one previously, the delivery addresses. Satisfied with the conversation, I was just going to the doctor. A couple of hours later, I contacted the call center again to clarify if the courier was going to contact at all. They created an even more urgent request for my request and said that they would contact me literally right away in the shortest possible time. I must say right away, no one called that day, the next day, on the evening of 08.12.2024, I already decided to call myself and ask what the reason was, where the courier disappeared. They looked at my application for a long time and replied apologizing that it was written in the application that my phone was not in stock and had to wait. Here it was at the courier, and now it is not in stock. Of course, it is interesting, and such a service, it turns out, happens. As a result, they said they would contact me as soon as the phone once again arrives at the warehouse and bring it at the same price at which they accepted my initial request. That's what we agreed on, but for myself I decided that I would not wait long and in my free time I would just pick up another phone in another place, since this is the situation. It's not good to bring a phone to the doctor a month after the holiday. To my great surprise, to be honest, I got a call the very next day. They said that everything appeared, and asked if it would be convenient to deliver after 18-00. I asked you to mark that if possible, then after 19-00 it would be perfect. The note was made with the words that the courier would call in advance anyway. Inspired by this call, if I may say so, I waited for the evening and specially hurried home by 18-00, because couriers often call "in advance" being already in front of the barrier at home. That's how my evening went :D and half of the next day (I remind you, 10.12.24). I do not know how many times I call the call center myself. I hear the next deepest apologies to myself and, probably, to my order. Once again, they create the most urgent request, but already for the A1 online store itself, so that they contact me as soon as possible and explain what the problem is to deliver the phone within a week after the expiration of the maximum possible delivery time. Even the case is different, I would say. What's the problem with just calling me all this time? I have never seen such a terrible service anywhere. I will never use the A1 online store again and I will advise my friends not to make my mistakes either. Thank you all for your attention. In total, in the dry balance for those who do not like to read a lot of letters or who read books from the end. Online store A1. The order was placed on 02.12.24, today 12.12.2024. There is no product, there is also no call from the courier/store/someone. This is despite the fact that I called myself and promised to do it all 5 times. As proof, all their conversations at the call center are always recorded. A1 online store - you are the best (no). 1 star only so that you can leave a review, so in fact 0.
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7
B
Level 2 Local Expert
January 9
I never thought that I would write any reviews, well, now I'm on the verge of a nervous system breakdown , 3 masters have already come to us, we have been using the Internet for 4 days, each time a different master arrives and says that he was given an incorrect application , did not take anything with him and everything like that , I already laid it myself I called a friend of the installer , he compressed everything for me because they couldn't do it , paid money for his cable for all this work to other people , well, problems started with the router that it doesn't provide 500 MB of speed , but the old 86-92 MB remained , with a cat6 cable that provides up to 10,000 MB. as a result, the money is debited, the Internet sometimes works, sometimes it doesn't work, I'm roughly speaking without Internet, and they keep leaving incorrect requests and no one comes and does nothing, they just call back and say that tomorrow tomorrow tomorrow tomorrow and always tomorrow everything will be fixed, well, let's go 5 days, and nothing is done.
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