The salon itself is excellent. Everything is beautiful and modern. The staff is polite and humorous. The smartphone sales desk is conveniently designed. There is a lot of choice. But there is one drawback and it spoils everything - a heavy workload of clients. That's why there's an eternal queue and nervous customers. Because the salon also serves former Garant clients who often need "they don't know what." You come, you want to buy a smartphone and connect to A1, stand in line of grandmothers or young mothers with a child in their arms who need to do something, it's unclear what, with the Intranet... The salon staff has a special respect! It's hard work in such an environment.
The usual A1 salon.
The room is not large and has an oblong shape.
To apply at the entrance, you need to take a ticket.
Indoor zoning is not successful
The staff stands are located at a great distance from each other. The places of the call waiting area are 1/4 of the room.
If possible, I recommend choosing another service point.
In general, the salons (service points) A1 are 2 times smaller than those of MTS. The choice of premises and the comfort of both the client and the manager leaves much to be done
We would like to thank your employee Yulia (Gomel, Sovetskaya str., Legal Department) for the work done.
Professional approach and sociability in communication could not give us a chance to use the services of your MTS competitors. And with Julia's help, we switched to A1, connected as a legal entity, connected the PBX and, in principle, would like to continue working with specialists like her. Thank you for your service.
And if you save on her Salary, we'll take her to work for us.
Thanks again and have a great mood!
well, not an office, but some kind of mess
is clean, beautiful, neat, you can drink some water in hot weather, the air conditioners are working. I just want to buy something)
Just terrible service, communication and the Internet, they do not value their customers, all operators answer the same question differently, I left myself a connection for the sake of the number. t.k about transferring the number to another network they refuse.they do not want to solve problems mutually, there is no any kind of respect for their client
The usual a1 compartment. Small. The service is polite. They will tell you and tell you everything you need.
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Павел Ш.
Level 5 Local Expert
October 30, 2023
About 3 months ago, my brother turned to this point to connect the home Internet, immediately said that the Internet is needed only for 3 months, since he is now going to the army and this Internet will no longer be needed, today it turned out that a promotional Internet was connected to him, which can be used for 12 months or now pay a fine of 300 rubles. We ask the administrators to pay attention to the feedback and listen to the wishes of the client, and not "push in" promotional tariffs to raise sales and premiums
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Сергей Викторович
Level 24 Local Expert
December 9, 2023
Employees do not always have enough competence, the location is more convenient, even if employees did not clog the parking lot with official cars, but left places for customers, it would be generally gorgeous)
Thanks a lot to Larisa Nozheeva (office Sovetskaya 106). A sensitive and competent consultant. She promptly issued and explained everything clearly. We were very satisfied.I wish there were more such specialists! Thanks A1.
I was here today, no queue. I liked the attentiveness and qualifications of Andrey's specialist.I solved my smartphone setup question very quickly, although the phone was not purchased in A1. Thank you!
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Любовь
Level 7 Local Expert
September 4, 2021
We are very pleased with the work of master Mamrukov Vitaly when connecting home Internet and TV services. Everything was done quickly, efficiently, and the consultation on services is clear. Thank you very much!!!
The home Internet and TV are constantly collapsing. The prefix has already been changed 2 times. But this is for TV. And the Internet collapses regularly. Today he disappeared again. The network does not recognize it at all. Right now, the phone is in standby mode for 14 minutes and 26 seconds for a response from A1 specialists. So far, no one has picked up the phone. I'm sitting like a d-L and waiting
The connection disconnection service is great. But the quality of the Internet is terrible. I had it and all my friends left. I just touched on my mother, I thought her rate was slow, but she doesn't have A1....
They were polite, quickly and promptly solved my question, when paying from the terminal they helped to figure out what and how, although they did not ask. Class team
It's a very long time to wait for you to be accepted. There is no oxygen. There are scanty transoms in the upper parts of the windows, but they do not save the situation even in the middle of spring. There is an air conditioner, but it does not add hydrogen, and the air, intensively driven by streams, alas, could contain viruses... We came to buy a phone and waited so long that it seems we have lived our lives in this place. From the good: the staff is competent, friendly, does everything they should, and even more (they changed the SIM card for grandma and showed her how to use the phone and helped with the settings). Thanks to the girls for the good work, but, alas, not thanks to the organizers for the air and queues.
I have been waiting for half an hour for 150 "We will be glad to help you" to help me. It's interesting to wait for how many hours you can hang out. Although the work is stuck.
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Александр Чепа
Level 22 Local Expert
September 14, 2021
Former Guarantor and former Wellcom. In general, we are satisfied with the services. There is an electronic queue, there are not very many people, although only 3 windows work, so queues accumulate. Issues are resolved promptly, the staff is polite, everyone is wearing masks, and this is the main thing.
Beautiful, intelligent employees, modern bright office. It is unfortunate that we have to turn to it, because all interactive services work, not that they are wrong, they do not work, from the word at all...
It's a pity that the level of services breaks through another bottom. There was a "Guarantor" for 10 years, not a single issue worth attention. One of the oligopolies bought out other people's networks and canceled existing contracts. Then, of course, I raised prices several times and there is no Internet and the local servers put out everything.
Excellent organization, the best that there is in the city!!! The people working there are kind and polite, they always go to a meeting and help in difficult situations. And the pretty girls work there, it's a sight to behold! :)
Full gov......you can not log in to your personal account and not so much, you connected to 16p.and writes 19.90 from which.....Proctically, they don't call until the day they have to call and they don't get through, they breed people as best they can, and they say all nonsense
They promised to call during the day with an answer to the question. As a result, I had to call myself (they never called back with an answer). I hung on the line for 15 minutes, listening to music, and did not wait for the answer of the "specialist".