The amazing place is the Aeroflot office in Bishkek, as if in a time machine it turned out to be in a Soviet hotel somewhere in the province.
An atmosphere of ill-will, rudeness of faces and speeches, and dissatisfaction with having to solve other people's problems. The opinion is not a one-time one. For more than 5 years, I have been forced to address these unhappy faces and eyes.
The question to the manager on the spot is how do you keep the bar, how do you select identical personnel, although the faces there have not changed for many years, apparently, there is a special procedure for fraud and as a result, the Russian company has such a face.
The East is a delicate matter, you can't do that in the service sector, your undisguised arrogance is too much in the face.
I am very disappointed in Aeroflot. Until recently, I considered it the best in terms of quality of service, comfort and everything else. I bought a round-trip ticket for May 2-23. But due to some factors beyond my control, I was 3 minutes late for boarding from Moscow! And that's all, it was not possible to fly away. They escorted me from the airport and advised me to buy another ticket. Which I did accordingly, I just bought a one-way ticket, confident that I had a return one. But it turns out that the company's system is configured in such a way that the ticket is completely canceled!! Which, of course, I did not know about and arrived safely at the airport, and I was already told everything in fact! As a result, the money for the purchased ticket was presented to Aeroflot. I had to fly on other airlines! Double overpayment.
I understand that the money cannot be returned. I would like to warn people. Since there were no notifications in the mail that the ticket was canceled, there was no notification. Everything is unilateral! Understand that people cannot know everything, including the internal policy of Aeroflot!
The operators are inattentive, rude and nervous. It's like they're doing you a favor by selling tickets. It's like we didn't give away 100K, but 100 som. Terrible service at the ticket office. Muzzles with a brick.