Air Arabia
Directions
Panasonic Tower
85 m
18 reviews
January 11
I was flying from Dhaka (Bangladesh) to Cairo (Egypt) with a transit zone in Sharjah (UAE).
The flight was adventurous, from check-in to baggage collection...
At check-in in Dhaka, the airline representatives did not want to check in for the flight, because there was no Egyptian visa (it is done on arrival), they made a request to Cairo if they would let me into the country, due to waiting for Egypt to respond by mail, check-in was coming to an end, and I almost missed the flight.
Next, the flight from Dhaka was delayed by 3 hours, and accordingly I did not have time for a connecting flight to Sharjah. They gave me a new boarding pass for a later flight, and I had to sit for about 5 more hours.
Upon arrival in Cairo, my luggage was lost, the airline representative refused to fill out a baggage search application, only gave me a phone number where I can call and find out if the luggage was found or not. Another 4 hours of my time was spent on this, as the incompetent Air Arabia representative constantly switched to other passengers without resolving the issue with me. I told you to track the baggage of other airline flights, maybe it will arrive on another flight.
As a result, 4 days later, the luggage arrived at the airport, I had to find out about it on my own, it was difficult to get through, the airline responds by mail with template phrases for days, there is no hotline.
As a result, a lot of wasted nerves, time and money, because it takes 300 km to get to the airport.
There's still a flight back with this airline, and I'm already in suspense about what to expect.
I flew from Dhaka (Bangladesh) to Cairo (Egypt) with a transit zone in Sharjah (UAE). The flight was full of adventures, from check-in to baggage claim... At check-in in Dhaka, the airline representatives did not want to check me in for the flight, because I did not have an Egyptian visa (it is done upon arrival) and made a request to Cairo to see if they would let me into the country. Due to the wait for Egypt to respond by mail, check-in was coming to an end, and I almost missed the flight. Then the flight from Dhaka was delayed by 3 hours, and accordingly I did not make it to the connecting flight in Sharjah. They issued a new boarding pass for a later flight, I had to sit for about 5 more hours. Upon arrival in Cairo, my luggage was lost, the airline representative refused to fill out a baggage search application, he only gave me a phone number that I could call and find out whether the luggage was found or not. This wasted another 4 hours of my time, because an incompetent representative of Air Arabia constantly switched to other passengers without resolving the issue with me. He said to track the baggage of other flights of the airline, perhaps it will arrive on another flight. As a result, after 4 days, the baggage arrived at the airport, I had to find out about this myself, it is problematic to get through by phone, the airline responds by mail for days with template phrases, there is no hotline. As a result, a lot of wasted nerves, time and money, because the journey to the airport is 300 km. There is still a flight back with this airline, and I am already tense, what to expect
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1
July 31, 2024
This is the 2nd time I've encountered overbooking in this company. I fly at least 10 times a year in different vehicles. But this is the first time I've encountered this. There were 10 people like me. That is, they sell more tickets than seats on the plane. And this is in the high summer season! knowing in advance that someone will not fly away. The reason for choosing the "lucky ones" is unclear to me! I bought the tickets 3 months ago. But they didn't put me in jail, and even my tears didn't help. I really needed to fly at 9 a.m., it was postponed to 7 p.m..... But they took me to a hotel in Sharjah and fed me. Everything is at the expense of v/K. Maybe someone would have liked it, but not me.
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2
January 5, 2024
On December 24, a flight from Kazan airport to the United Arab Emirates, Sharjah was scheduled to take place at 23:55
Due to weather conditions on our part, the flight was delayed and constantly postponed. At 2 a.m., we were put on the condition that if the snow stops, we will take off, as a result, after half an hour we were dropped off and completely unloaded. Despite the fact that all our domestic flights flew without problems, and FlyDubai airlines flying to Dubai with a delay of 3 hours and 15 minutes still flew away, and we eventually flew the next day at 23:30, with a delay of almost a day!
It's just some kind of nightmare, 4 nights came out of my vacation due to a late flight instead of 6 nights!
There is still no compensation from the San Mar tour operator, the answer from Air Arabia was amazing, allegedly they had something with the plane and would not compensate anything, all questions to the tour operator.
In general, I do not recommend this airline and the tour operator San Mar! Disappointed!
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