Alex Resort & SPA Hotel
691 review
January 6
We had a family vacation at the hotel during the New Year holidays, in general everything went fine. It's clean, the staff is friendly, the cuisine is varied.
Even during the power outage in the city, the light was on in the hotel, as the autonomous electric generator is working.
Special thanks to the employee of the travel agency Amra 96, who works at the hotel, thank you for a comfortable acquaintance with Abkhazia.
Among the disadvantages are the renovation of the saltwater pool, the drainage of sewage sewage near the hotel directly onto the beach and, accordingly, into the sea, and the imposed New Year's banquet, which we initially did not plan to attend.
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5
1
March 9
We had a rest from 2.03 to 8.03.2025. The hotel is beautiful, there is a Spa and various programs. But the saltwater pool does not work. And they don't warn you about this before arrival. This is a big disadvantage. The pool in the sauna area is icy, we couldn't go swimming. Outside, the water is more or less warmer, but there is no declared 26 degrees. The breakfast is normal and satisfying. Room cleaning and change of towels every day or on request. It's a bit boring in the evenings. It turns out that there was karaoke in the evening, but they didn't warn about it. We saw it by chance when we went downstairs. They told the administrator about it, but he nodded somewhere at the wall - they say there is information there. The sea is within walking distance, but there is no smell of the sea, but there is a smell of sewage that merges into the sea. Swimming in the sea is dangerous, I think. It is better to find another place, for example, Pitsunda, where the clearest sea is. We were there in Irene in 2013.
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4
August 16, 2024
The hotel itself is decent. The staff is polite and helpful. Good location. The room was a 2-room suite with a view of the sea and the local Eiffel Tower. The room is large with a gorgeous view. There are two buildings with two pools on the territory (one with fresh water and the other with sea water). The third building opens in June next year.
A huge disadvantage of the dining room. In general, this is a restaurant, but, unfortunately, the language will not turn to call it that. The food is monotonous, despite the fact that there are vegetables, meat, fish, side dishes, soups and porridges. Very few fruits. We thought we'd come, at least have a little fun. The food is cold. There is a microwave in the hall, but what queues there will be for it ...
the dishes are not washed, there are not enough cups. Two or three days just flew out of vacation because of the rotovirus. And everyone who comes gets sick. The dining room, upon request, gives out crackers if necessary. There is also a rice broth on the "Swedish" line.
Obviously, something needs to be done with the dining room. In addition, clean plates are displayed at the foot level of vacationers in niches. This is a separate song... (
The restaurant in the 1st building hotel is excellent, but this is for an additional fee. But it's very tasty. Thanks to the girls.
I liked the buildings of the hotel and the service themselves. The sea is clear.
They left a lot of money, but nutrition has now given rise to a phobia...
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17
3
May 7
Breakfast is a no-frills buffet. Lunch and dinner for an additional fee. The staff is friendly. The rooms are clean, but not modern. Only one worked, there were technical problems with the second one (with seawater), but it was enough for the current settlement. If you can't order lunch or dinner in advance, you can always eat like in a restaurant. There's not much more to the menu, but there's plenty to choose from.
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December 27, 2024
This is the second time we visited this hotel. I like everything. Cleanliness, benevolence. Everything is unobtrusive. Meals were taken only for breakfast. Everything is delicious, homemade. The sea is clear, we were in October. The atmosphere is not transferable. Do you want to come back again and again
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4
October 23, 2024
The hotel is good. The first coastline. You can see the sea from the balcony. You can watch the sunset in the evening. The entrance to the sea is not very convenient. Large pebbles, it is better to buy special slippers. Convenient location. Between the old and new Gagra. There are many cafes and shops nearby. But...one huge disadvantage is that everyone suffers from some kind of infection. There were 4 of us, and everyone got sick. 100% hit. And it's definitely not from the sea, because we were in October. We haven't bathed yet, but we started to get sick in turn. Moreover, the symptoms are all the same. First the stomach hurts, then vomiting, then fever. Unpleasant, of course. When out of 8 days of vacation, two at least fall out. And they also drain the sewage system into the sea. I don't know if it's Alex or another hotel, but that's for sure. When the sea smells like poop, I don't really want to swim. It's a pity, of course. If it weren't for these disadvantages, we would definitely come back again. Oh, I don't recommend it that way.
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13
2
December 10, 2024
A pleasant place! Abkhazia is the country of my Soul. Quick check-in + compliment. The rooms are clean, modern furniture, hair dryer, kettle, cups + saucers are available. 2-3 days and a change of towels and linen. The cleaning is good. Location 1 line. Near pharmacies, the embankment Park. A restaurant with good food. Homemade wine is very tasty at lunch. I recommend it)
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April 8
I liked the hotel, it was clean and spacious.
Wonderful staff.
It's a beautiful restaurant.
There are many procedures of all kinds, both therapeutic and nursing.
It is located on the seashore, with a closed territory. 👍
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3
November 10, 2024
Everything is fine! The rooms are clean and cozy, bed linen and towels were constantly changed. I didn't have to swim in the sea, but there are pools with heated water and it's great. The food in the restaurant is delicious and varied, lots of fruits, drinks and pastries. I really liked everything. Thanks to the service staff for their care and attention.
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3
May 4
I stayed in a luxurious 514 room from 04/27/2025 to May 2. The cool, spacious and cozy room was kept clean and tidy by Innes' maid every day. A magnificent hotel in the center of Gagra on the first line
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1
October 11, 2024
We had a rest in the middle of September. I liked the appearance of the hotel very much, the rooms are nice, clean. Cleaning every day, towels were changed regularly. I liked the food in the restaurant and the gorgeous view of the sea. There are sun beds and umbrellas on the beach. But, a stream flows straight through the beach from the sewer, the stench is very unpleasant and of course many people have caught rotavirus, including us. The rest was ruined. In the dining room, in this case, there is a decoction of chamomile, breadcrumbs and porridge on water. We had a wine tour and instead of a welcome glass of homemade wine, they poured us the 3rd part of a glass of some sour stuff. A liter of wine was promised to the room, and a bottle of sour wine was brought again only on the 3rd day and after reminders.
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6
2
December 3, 2024
We stayed at this hotel in October 2024. This is the fourth time in Abkhazia that there is something to compare with, I liked everything in this hotel (not Turkey, but everything is very decent and on the level). Excellent staff, excellent rooms, delicious food, cleanliness, its own area on the beach with sun beds, a heated pool, which in October became a bonus, a pump room with delicious water, spa treatments.
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4
1
March 21
We had a vacation in 2018 .The staff is polite,the cleaning is regular, the food is fresh, a large assortment, wine for lunch and dinner .Breakfast, lunch buffet. I liked everything.Bowling alley,beach,shops nearby.
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4
April 26
Firmly 4*.
We had a rest with my son from March 23 to April 15, 2025. It's clear that it's not the season yet, but: the outdoor pool is heated, the spa is open, and the beach area next to the hotel is relatively clean.
The accommodation includes breakfast, the food is not bad. The staff is polite (with the exception of some medical staff), attentive (special thanks to the reception staff) The room cleaning is excellent.
The rooms, of course, would not be bad to renovate, but, in general, everything is acceptable.
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December 2, 2024
A hospitable hotel😻 We had a very good rest, a wonderful SPA 🧖🏻♀️ The sea is two steps away) The pool is warm and clean! Cozy rooms and a beautiful restaurant with delicious dishes! I recommend it!
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3
1
October 20, 2024
I'm staying at the Alex Hotel for the 3rd time.
Among the advantages: the location, the presence of two pools, in case of cold seas out of season. There is a sauna and an indoor pool, you can go to the spa and various treatments (for a fee)
The food is decent, and even if you are poisoned, there is a diet 👌🏽😌 this is generally well done)
During the off-season, they either do not give the room, or forget to give slippers and bathrobes, but at the first request, the maid will give you everything you need.
Of the cons: the rooms are of course already very outdated in terms of entourage, I would like to update this old hackneyed style.
But the presence of a large number of additional advantages and good service brings back regular tourists of Gagra)
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3
March 28
It's a great hotel. Friendly staff. The rooms are spacious (even the simplest ones). I had a vacation here with my family in 2024. Wonderful water treatments. There aren't many of them, but it's definitely worth a try.
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2
December 7, 2024
Excellent hotel, we visited in November, spa, sauna, therapeutic baths, sea, we could even swim for three days in a row and sunbathe. The staff is polite, the food is of high quality and delicious, we would really like to return next year
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3
May 13, 2024
Excellent hotel,two swimming pools, on the first line, very clean on site and in the rooms.We took a room with a panarama window-decent in size, new furniture, there is a small balcony.The restaurant staff are wonderful women,friendly,friendly, especially Marina is remembered!We congratulated him on his birthday, on the holiday of May 1, there was a buffet table with delicious snacks and cognac and teaIn the evening, you can sit in a cozy cafe at the hotel, the program is also different, the food is delicious!Thank you for a pleasant stay, we will come back again!
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6
4
May 16, 2024
I really liked it. The rooms are clean and cozy, bed linen and towels are five. Everything you need is in the room, which is not available - at the first request, the staff will provide. A buffet breakfast was included. I liked the food - there are no negative consequences, in principle it tastes good. The furniture in the dining room is a little "tired". The heated freshwater pool is crystal clear, we did not swim with sea water - it was cool. We also visited the sauna - not bad, but the water in the pool in the spa complex is just icy, it hurts my bones. We were in March, we were lucky with the weather - the sun, the sea, the mountains - beauty! Very well maintained and beautiful surrounding area of the hotel and the first line. I recommend. But in the tourist season from May to October it is expensive. prices are reasonable in the off-season.
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7
3
November 30, 2023
I really liked the hotel! The staff is helpful, the room is cleaned every day.the location is excellent, the sea is 20 meters away.the bus stop is nearby, everything is within walking distance, there are useful shops and cafes around.the hotel organizes excursions for every budget.We took a guided tour of New Athos, Sukhum, and stopped by for three tastings.I was not impressed by the monkey nursery and arboretum, but we had a great walk along the Sukhum embankment.the tour was conducted by an experienced guide.we had a good breakfast, served in the restaurant on the ground floor, buffet, we were satisfied.of the small disadvantages of the hotel, it would not hurt to redecorate the rooms, and replace the carpet. in general, I recommend it!
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6
6
March 8
This will be a long review, you pay for the included pool and sauna, it's normal.
MB breakfasts are out of season, but sometimes tired
1. mold in the bathroom, despite the fact that the neighboring room was washed and there was a smell of bleach, I know myself wiped with white, left for a couple of minutes and the mold is washed off, and a new one will grow, but not in a day
2. A broken shower holder, the absence of tiles in the shallow floor tiles- the problem is solved with grout, in a couple of minutes, the holder too, but the overall impression is greatly spoiled
3. Bed towels, bathrobes, everything is OK and clean
4. The dry cleaning is good, everything has been washed)
5. A great desire to wash everything there with a pressure cleaner, seams, mosses... A temporary raid also spoils the overall impression.
6. Swimming pool ok, sauna ok
7. Hydrotherapy area the issue of walking back and forth, not only did it raise questions for me, the service should be comfortable
It's still a hotel, not a Soviet sanatorium.
8. The staff in the hydrotherapy area works heartily, not freeloading, thank you)
9. Manual massage for an amateur, very therapeutic)))
10 cleaned normally
There are all sorts of cool treatment programs, but they are not so convenient on the site, try to find them if you don't know about them) the services are poorly sold, mb and plus, to whom.
The location is good, the sea is nearby, the view is gorgeous, I would like to refresh the location and everything will be top))
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May 19, 2024
We had a vacation in July this year with a child.
Of the advantages:
1. Clean, well-groomed territory. 2. excellent room - we lived in the second building with a view of the mountains, the room is clean, good linen, changed every 3 days, has everything you need.
3. The first line, the sea is two steps away, there are sun beds and umbrellas on the beach, clear sea, and not so many people on the beach as in the center of Gagra.
4. 3 Swimming pools, one of them is for children.
5. There are a lot of shops, a pharmacy, cafes around.
6. At the reception, the staff responded very quickly to requests.
Of the cons:
1. Very monotonous food, (salted fish, coffee machine works only in the morning ((very limited selection of meat dishes ) almost the same thing every day, booking a hotel, given the not very small price and 3 meals a day, we expected to eat immeno at the hotel, but it turned out somehow not very well.
2. Rotovirus and poisoning did not bypass both me and the child, so we spent several days in the room instead of relaxing.
On a second visit to Abkhazia, I would choose a different hotel for the second time, but the nature, the sea and especially the sunsets here are simply unforgettable)
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9
4
July 14, 2024
A good hotel, there are two swimming pools (with fresh and salt water), three meals a day, very good (buffet) and varied. We were pleased with the nice spacious rooms. However, there is no full-fledged closet for things. I was also disappointed that there was some kind of unpleasant smell that the maids strenuously mask, but it is still felt.
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1
2
April 8
This time the hotel disappointed us! This is the third time at the hotel , and according to tradition , we decided to celebrate our birthday this year ! I'll start in order ...
I decided to celebrate my birthday according to tradition in Alex.
But this year the restaurant is not open and there is no program that was every year... we specially came for the weekend Saturday Sunday to spend time at the hotel, dinner and dancing ( it always has been)!!! But ... there is nothing, and even the restaurant is open until 20:00!!! That is, we should look for dinner in other restaurants and establishments in the city!
the reception manager said that this is not the season and how the restaurant's work is connected has nothing to do with the hotel!!! What nonsense ! When booking the hotel, the manager said that the pool will be open from April 1st!!!! But it turned out that the pool has not been working since November and will not work for a long time!
We only came here because there was a nice pool where we always spent time before!!!! That is, there is nothing at all, no restaurant, no program, no pool!!!
After staying for 2 days, we wanted to leave the hotel and wrote a statement … but we decided that we were just tired of worrying and didn 't see the point of riding back and forth anymore ! I should have left the hotel right away with compensation for the trip to Gagra! And it means changing the concept of the hotel .. Winter - summer!
The hotel canceled everything, referring to the winter, but nowhere does it say that there are changes in the operation of the hotel!
Well, now about the room ... there are mosquitoes in the room, I think they are from ventilation, since there are no mosquitoes on the street and we sit quietly outside in the evenings.. All the walls and ceiling in the room are covered with bloodstains from mosquitoes. Breakfasts have become very scarce ! In short, this is not the Alex who was before!
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2
November 28, 2024
Hello! I do not know what kind of people, probably not satisfied with their lives, write bad reviews about this hotel. At the moment we are resting at the Alex Resort & SPA Hotel, Doing a lot of different healing procedures.One of them is done only by the chief physician Natalia Viktorovna. A true professional in his field .She will tell you everything, which tests to take, will select individual treatment, caring. Daily monitoring (tests, procedures), many pleasant, relaxing, supportive procedures for a weakened body. The most beautiful nurse in the procedures is Lyudmila Georgievna. The day passes quickly and intensely. Everything is beautiful, clean, caring. Everyone is smiling, flexible change of procedure hours. They do wonderful massages. The maids clean every day, everyone is very polite. There is light in the rooms, everything works. Heated swimming pool.THERE are NO cockroaches. The breakfasts are very tasty. There is a lot of food. The staff is wonderful all over!!!I recommend this hotel to everyone from the bottom of my heart! A wonderful hotel, treatment, food, and special thanks to the staff!!!! You are the best!!!
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3
3
April 15, 2024
Fresh and clean rooms, excellent SPA and treatments, and outdoor heated pools (one with fresh water, the second with sea water. There is a children's department), the staff is friendly. After the storm in November 2023, the hotel has already restored the embankment, while in the center of Gagra there is devastation in the direction of the market - renovation work is just underway. There are shops and cafes nearby. There were breakfasts on nutrition: porridge is different every day, boiled eggs, omelets, sausage, cheeses, meatballs, pancakes, 1 side dish changed (rice, pasta, buckwheat), salads (broccoli, seaweed, beetroot ...), there is a coffee machine.
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5
4
May 2, 2024
The location of the hotel is ideal, 1 coastline, the sea shore is pebbly, the hotel is beautiful, well-maintained, of the cons we rested mainly by the indoor pool, for five days we never washed the tiles by the pool, and apparently they do not use a net to clean the pool from various debris and insects. As for the food in the restaurant, the mvngal did not work, and any over-dried and tasteless meat on the grill, large portions are a plus
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8
2
April 16, 2024
I liked the hotel. We lived in the 2nd building. The room is not large, but it has a balcony. Everything you need is there. Clear. The cleaning is good. 1.5 liter bottle of water every day. Bathrobes, beach towels, which is very convenient.
Pools +26, excellent. The sauna in the spa area is free of charge from 11 a.m. to 5 p.m. There is also a pool +21.
There is almost no territory, but it is convenient that there is an exit to the embankment and immediately the beach.
Good breakfasts. it was possible to additionally order lunch and/or dinner, for whom it is relevant.
Excursions can be booked directly in the hotel lobby. Prices and choice are the same as everyone else's.
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4
3
October 8, 2024
I visited this hotel for the first time in 2018. I liked it so much that I recommended it to all my friends, and I came here again on 2.10.24. We booked a comfort room, but when we came to the room, it was standard with an additional one. the place (folding chair) to the question, where is the declared room (comfort), they said, it is. There was a sofa in the photo, it turns out that this was a misconception, the photo was simply stretched and the sofa turned out to be a sofa, Marina's manager was asked how the room differs from comfort and standard, they could not answer and could not show either.
The power supply was like this:cold pasta, eggs, omelette, sausages, porridges that looked like soups, butter was given, after a remark was made, vegetables were, persimmon fruits, apples,
For lunch, noodle soup, broth, and more fish or mushroom, vegetables, wings, there was a choice. baking is only for lunch.
The administrators are not very friendly, especially after asking how the rooms differ (they did not swear, they all calmly asked) The rooms were cleaned well, the most positive person was probably the one who worked in this hotel. Unfortunately, the name was not recognized.
I do not recommend this hotel! Or you can take a standard room without additional charges, but the food there has gone bad!!!
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3
1
July 17, 2024
We were in July 2023. The hotel is generally good. On the seashore. With buffet meals. Wine at lunch. Its own beach with sun beds, respectively, there are not many people relatively. It was annoying that there was a big stone in the water that everyone had to swim around. And the whole family got sick with rotavirus, like many others in the hotel. But in Gagra, many people suffer from rotavirus. So it's probably not the hotel's fault, but the water quality.
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3
4
February 24
Nice hotel. Friendly staff. The rooms are spacious, all with a balcony, daily cleaning. There is a kettle, glasses, and a corkscrew in the room. Drinking water is brought daily, one 1.5 liter bottle per room. The territory is not large, but everything is neat. I recommend the hotel.
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2
July 17, 2024
A wonderful hotel. Rooms are cleaned daily. Change of linen every other day. The food is quite decent. In the wake.I'll come with my grandson next year. The pools are clean, the beach is nearby. Special thanks to the receptionist Diana Bgeo (sorry if I made a mistake in my last name), when leaving, I forgot my wife's phone in the lobby. They caught themselves after crossing the border. She called a taxi and sent it to the border, and there the taxi driver met and brought it to Adler railway station.
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3
5
March 30, 2024
The hotel is located on the seashore, in the Novaya Gagra area. I liked everything from the reception desk to the last day of departure. We rested on relaxation, in the morning a delicious buffet breakfast (we were fed in the restaurant, it was out of season), then a sauna, a saltwater pool outside (the water is very comfortable) Exploring the city along the coast, the waterfront. The territory of the hotel is small, but beautiful and well maintained. The staff of the sanatorium is very friendly. Before the trip, I read a lot of negative reviews about rotovirus, but we were spared, and the neighbors lived peacefully. I will say this, wash your hands more often in a foreign country and do not take anything in your mouth, and you will be happy. I recommend the hotel, I remember my vacation with warmth 🫶🌞
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5
7
January 29
This is not the first time we have rested. The hotel is generally good, we had a rest in April, all the pools were working, and the breakfasts were much better than in January 2025. The pool is not the only one that is not heated. The rooms are cold, and only the air conditioner and towel rail are working.
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3
December 8, 2024
For 6 years we have been visiting this hotel once a year, this time it caused disgust, I'll start with breakfast, the guys decided not just not to bother, but just to put a bolt on good service and food.
The first line, but you will not be able to walk along the embankment, the location is such, to be honest, we used to go purely because of the price of quality, now it is too expensive and unjustified.
The doors to the room are cardboard, you can hear any sigh from the corridor, yes, the room is clean and pleasant, only because of this I put 2 stars.
The penultimate time was in May, the same room cost 2500 for two people per day, now 5000, the cold is inadequate, you can't eat anything at breakfast except sausages made of toilet paper and an omelet tasteless. If we compare the May buffet and now, this is the level of a cheap hotel for 1000 per day, in response to a comment from the girl at the reception, she began to be rude and hint that we love discounts and that the room never cost 2500. Like, express your dissatisfaction to other people, not her. I attached photos of the breakfast masterpiece. Honestly, it's better to find a nicer, newer hotel for the same price, and where there will be normal staff, we won't come anymore.
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3
July 19, 2023
Nice rooms, excellent cleaning staff (they clean and change towels every day), a wonderful spa (thanks to all the girls, I recommend Thai massage and cosmetology). But the buffet was pumped up, the same food, no variety, and the diet table is generally poor people except for broccoli and boiled potatoes, nothing more, the smell of seaweed makes you vomit in 14 days, the fruits are terrible, there are few pastries, fresh cucumbers are cut like logs. In short, you won't starve to death, but in 14 days it's a nightmare, and the girls who clean the tables with faces like in hard labor (dissatisfied faces without emotions).There is a French la mar coffee nearby, there is excellent pizza, mussels and friendly waiters. Very good children's animation. I wouldn't go a second time because of the buffet. The owners need to think about it, since that's the only problem, and the deposit of 3 thousand is also a strange topic, if the ticket costs 320 for three (2 adults and a child of 5 years old), then what kind of deposit is ridiculous. And so the idea is good and Turkey's help.
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20
4
June 18, 2024
Nice hotel, rooms are spacious and clean. The view from the window was on the construction site, which was not very pleasant, but it did not spoil the impression of the hotel!
We stopped by on May 9, got to a festive lunch with field porridge, tinctures. The staff was thematically dressed, which created a festive atmosphere!
The dining room has a non-heated swimming pool, in the second building it is heated but not very large, there are sun beds.
There was a buffet in the dining room, there were fresh fruits, and a coffee machine worked in the morning (but don't expect the coffee to be delicious). Overall, there was a good selection of dishes.
The hotel is located on the 1st coastline, 5 minutes to the sea, if you walk slowly! There are also sun beds on the beach, which is very convenient!
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2
5
May 4, 2024
Overall, not a bad hotel. The idea is not bad – spacious rooms, a SPA, warm pools, a mud spa. But the little things that make up the rest spoil the whole impression. There is practically no parking, even taxi drivers do not want to go on a call. The audibility in the rooms is such that it seems the whole hotel lives in one room. The discharge of sewage in the beach area gives a certain extreme and flavor to rest. The tour desk is a separate story, here you will be sold an excursion to non–existent attractions. We were sold an excursion to the trout farm, which is currently abandoned, the entrance is open to everyone, and empty tanks remain from the farm. Well, the cherry on the cake is a cheap divorce for a shortage of towels in the room when leaving the hotel. To carry out this divorce, a deposit is charged upon check-in. I repeat, in general, the hotel is not bad. Just not bad and that's it.
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15
1
March 10
A great hotel with a convenient location in the center of Novaya Gagra..! The beach is nice, but small. The rooms are clean and cozy..
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October 20, 2024
Good afternoon, potential vacationers of the Alex Resort & SPAHotel, who want to have a good rest and return home young, slim and beautiful. I visited there on the program *hunger* for 10 days, for the first time. I have not seen such professionalism from Natalia Viktorovna's doctor anywhere. A detailed lecture on what happens to the body in detail by day, what is the meaning of fasting, a huge benefit for the body. When leaving, there is again a lecture on how to get out of starvation and how to change your diet in order to always be young, slim and happy. Daily monitoring (tests, procedures), many pleasant, relaxing, supportive procedures for a weakened body. The day passed quickly and intensely. I will not write about the sea or the hotel. Everything is beautiful, clean, caring. Everyone is smiling, flexible change of procedure hours. There is a great massage therapist, a professional in his field, you leave him and feel like plasticine, flexible and light. You have understood that I advise everyone from the bottom of my heart.
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3
1
November 23, 2024
The rooms leave much to be desired - the rooms have one lamp on the floor, two on both sides of the bed, and one more in the corridor, because of this, the room is dark. Side view of the sea and mountains. There are two pools, but they are not heated, although the administrators claim that the water is warm "as it should be." The buffet is poor, 2 types of fruits, tasteless. The service is a separate shock and misunderstanding.... on the first evening there was a cockroach in the toilet in the room, they killed him, called the reception, said they would send a maid, she should check if we were telling the truth....she came, began to ask where she had been seen, she was taken to the bathroom, and there....another cockroach...She killed him, she was given the tropic of the first cockroach. The maid was very surprised where the cockroaches came from, there had never been any....The administrators even asked her what the outcome was. We called the reception ourselves and began to clarify the resolution of this situation. To which it was suggested to move to another room of the same category...and as a result, no one asked if they were moving or not, the next day there were no offers from the hotel at all! Service -......and the hotel positions itself as 4 stars.
We highly recommend not renting rooms there, if you do not want your vacation to be spoiled.
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5
August 23, 2024
I liked the hotel itself externally and the rooms!The territory is top class!
It 's clean , they always clean up !the sea is clean , there are always free sunbeds, towels are given to the beach and changed!
they did not close the safe correctly-the security came and did it
That's it, the pros are over!
After checking into the room, there was a terrible smell from the air conditioner (to vomiting in the literal sense) - the problem has not been solved!they do not respond willingly to requests for a problem!they also asked the residents, the smell in all the rooms!
The toilet door was broken (it wouldn't close)- fixed it right away!
The food is monotonous, more canteen-like!
And the cherry on the cake is ROTOVIRUS on the third day of your stay!everyone suffers without exception, they asked all the residents!
For me personally, the heat is wild, there is no wind at all, it's humid, it gets dark at 19:00 and it doesn't get any easier outside!
It may be nothing, but still, because of the air conditioning, I would never come back here!it is unbearable to be in a room with intestines in such heat (the air conditioner does not smell wild, you immediately run to the toilet from the smell)
For that kind of money, of course, it's a capital
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September 20, 2023
A great hotel, we have known it for more than 5 years. We visit in winter and summer. Clean, excellent, the dishes are all fresh with an emphasis on Abkhazia) Dishes for every taste, variety, insanely delicious juicy trout. Taking care of the guests' health is cleaning, disinfection, all methods of preventing rotovirus are involved (but a lot depends on the guests themselves, because there is nothing to crack on the street). The first coastline, excellent view, location, near all the variety of vegetation from lavrushka to ancient eucalyptus trees.
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March 30
A twofold feeling! On the one hand, the staff is very nice and friendly. The rooms are spacious. Good, daily cleaning service. On the other hand, something is constantly breaking down 🙀The spa area is not working, then there are problems with the laundry🥲 very poor breakfasts😢, but a great coffee machine👍
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January 7, 2024
We came to this hotel to celebrate the new year 2024. This is not the first or second time in Abkhazia for the New Year, there is something to compare it with.
The rooms are clean, the staff is very helpful, the girls in the dining room and at the reception are great. Special thanks to them!!!
But the food leaves much to be desired. There is no choice at all, there are no fresh vegetables. Pollock fish with buckwheat is an "excellent" set or burnt liver!) Pickles and carrots in Korean for breakfast, lunch and dinner. Tired!!!
Many wrote in the reviews that it is scarce, but you will not stay hungry. I agree with this, but on the 3rd day I already wanted to pack my suitcase and leave for Sochi. Christmas dinner in the photo) and this diet was monotonous all our 8 days. I often had nothing to feed the child.
I am disappointed that we came here and paid more than 100 thousand rubles for two people with a child.
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April 15
The hotel is no longer the same. We're resting for the second time, but now it's a disappointment!
The TV didn't work all day yesterday,
Sauna from 11-17, why??? I wake up very early and I want to get warm, etc., and everyone comes from excursions after about 17, in the evening I also want to get warm.,
The artesian water on the street is over today ...
A separate pain about the pools. It does not work with the marine one, there is no information on the site, it is very cold outside, which cannot be heated to 30-33???
In general, there are no questions about nutrition and cleaning. But the robes are far from fresh ...
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April 30, 2023
A good hotel: convenient location - the sea shore and not noisy, daily room cleaning, crisp white linen. Cool pools right on the beach, you can swim at any time of the year. Spa treatment and SPA make your vacation even more wonderful. Hammam and massage are mandatory, do not miss the opportunity. Oxygen cocktail at any time. The beauty salon employs excellent craftsmen who help you always look great (manicure and styling are just super!!!). The restaurant lets you down: there is a lot of sugar in porridge, casseroles, compote, Just a hell of a lot of sugar. Second-rate cheeses and sausages, sausages, only reconstituted milk. Of all the hot things, only the Abkhazian solyanka is edible. We tried everything, understood everything and went to places nearby, within walking distance. There are many places where you can eat very tasty and varied food. We have rested in Alex more than once, we will go again, because it is convenient to combine rest with restorative procedures, a comfortable hotel with prompt, friendly staff. Nature is a delight, just forty minutes from the airport in Sochi.
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August 16, 2024
We had a vacation with our family in July-August 2024. I'll just say that the hotel is decent, it's obvious that they are trying. The food is good. A huge plus, the pools. There is nothing to do in the hotel without them. Of course, I was surprised by the river flowing into the sea, from the hotel there are sewage drains. The sea is certainly dirty, all kinds of decomposition are floating. Well, rotavirus did not bypass the whole family. So, whoever plans to go to Abkhazia, rotavirus is provided.
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July 5, 2024
I really liked the hotel, the location is quite convenient, between the old and new parts of the city. The food was delicious, and quite a lot, there are indoor and outdoor pools, which is also convenient. The rooms are simple but cozy.
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