We ordered cat litter through the website, the next day we called back from the store and confirmed the order, we had pickup, we agreed when we would arrive for the order, but upon arrival the product was not found, it was sold!!!! Writing off the failure....
There on the spot, in the store itself, they clarified when the next delivery of this filler would be (they wanted a specific brand, to which the cat was already used), they said that it would be after the weekend. We left contacts for communication. We were assured that they would contact us immediately, that it was just a misunderstanding, BUT there was no call, we never received our order.
I consider this attitude to customers unacceptable, time was spent and as a result I had to urgently look for a filler much more expensive.
A great store, we have been friends with them for a long time, the staff is wonderful, polite to every customer) they will always help you choose, a large assortment, delivery is always on time.
Great service, no lies, they told me everything, suggested what is better and cheaper. Timely delivery, the main thing is affordable prices! Everything that I ordered was delivered quickly!
The prices on the site were the lowest. It turned out not to be true. They said that prices had gone down and would be adjusted. As a result, prices are like everyone else's. I was upset, I ordered it on another site! :)
I bought a bag of feed (12 kg). I had not bought this type of feed before and did not know what the pellets looked like. At home, I found that the feed bag was torn and taped shut. I thought it was an accident, anything can happen. I bought the same food in another place, it turns out that the granules should be 2 times larger and the food smells differently, but they sold it to me at Alex-Zoo, don't understand what.
A good consultant, a large selection of pet products
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SG
Level 3 Local Expert
December 16, 2020
Sharazhkin's office, after placing the order, no one contacted, I had to contact myself, they said that the SMS would come in the next 2-3 days from Euromail, nothing came, no one called. I would not advise contacting them "the animal will die of hunger faster than they will bring anything."