Good afternoon! In the beginning, I would like to say about the department, it has recently been renovated and everything looks very cool and modern! I issued a card in this department, the wait was not very long, about 10 minutes. Now I want to say about the employees, in a word - professionals! Everything was done very quickly and competently. It is also very convenient that the card will arrive in the mailbox, if you suddenly urgently need a card, you can activate the digital version. I liked everything very much! Thank you for your work - everything is at the highest level!
I want to thank the best specialist, Irina Matrokhina, for the excellent work. A very sensitive employee to clients, competently and professionally answers questions. She is very attentive and always friendly. Promptly solves any problem.
It is not possible to top up a currency card (USD) with exactly 100 dollar bills at any of the 3 ATMs.
Keep in mind if you count on it)
After that, I found out from support that $ 100 bills are not accepted at any ATM and this is due to the internal policy of the bank. Of course, this decision was not informed anywhere :)
Now I am in this department, after 30 minutes, the queue at the ticket office has not moved a single person. I came to the hall there was a queue of 2 people, I am the 2nd. Half an hour later, I'm still the second and there are already 10 people in the queue!
Unfortunately, the worst service is provided to individuals. There is no concept of tolerance for clients with disabilities. Our blind employee was denied service.
Endless queue at the checkout! I've been waiting for more than two hours! Increase the number of cash registers, since this is a constant problem!
ATMs, of course, are available around the clock, but they do not do everything.
The same problem with the queue, there are not many people, but you can sit for an hour. Despite this, Alfa-bank is the best, if you do not come to their cashier…
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Виктория Котт
Level 22 Local Expert
January 2
The staff is very polite, the service is fast, the repair inside is decent
The queue at this bank is for two hours at best to change the currency. There is always a queue. They have not been able to establish work for many years
I rarely go to the ATM myself, but no matter how I go, there are always some techs. works, bills are not accepted. If you do not take into account these problems, it is fine in principle