Excellent department, always high-level service, I have made money transfers to the developer here more than once, the specialists are very competent and pleasant, they will always explain and prompt
I opened the map here in the evening. It's clear that there is a very long queue (I'm tired of waiting), but they opened it quickly, answered questions with a smile. I liked. The truth in the forgiveness itself is sooooo stuffy, but there is free water (boiler).
I live in the city of Brest. And he was served there in the Brest branch of the bank. But I want to tell you about the attitude of the bank as a whole. At Alfa-Bank, I had problems paying for the maintenance of a platinum card. The bank began to "terrorize" me with calls and SMS. I recommend everyone to think 10 times whether they can meet the criteria for free service of card products or will be able to pay for service for several years throughout the entire validity period of the card. This bank refused to provide me with sponsorship (gratuitous) assistance. He does not help individuals at all, as they wrote to me.
The bank is conveniently located on Sovetskaya pedestrian street, but it is far from the nearest transport. There are polite staff in the department itself. I didn't remember the waiting time.
In 2020, I used platinum cards from this bank and, as it happened, for some time I could not pay for service, and unfortunately platinum cards are expensive. I have three credits now. They started calling me from the bank and sent me an SMS about debt collection. It brought negative emotions specifically. I can't remember exactly what happened anymore, but I really didn't like it. I myself am afraid to contact cards and service in the future, and I do not recommend doing this to others. It even got to the point where I couldn't get through to the bank's contact center, but kept getting into the overdue debt department, as if I had no other questions. And, of course, no one apologized to me for everything I went through.
And I consider it a stupid or even malicious act to indicate the word hype in the email address in the comment, which scared me very much. It's like I'm being accused of something without a trial. If I had money for a lawyer, I would have sued this bank long ago for such an attitude, of course, starting with hype, in order to compensate for moral damage. Wikipedia says the following:
"Hype (from the English hype — "hype") is aggressive and intrusive advertising, the purpose of which is to form consumer preferences. Its name comes from a word meaning trickery, deception or a trick to attract attention.
At the end of the XX century, there was also dishonesty, up to fraud, of this type of advertising."