I came running to replenish the Alfa-bank card. I do not have a physical card, only online and, accordingly, replenishment via paypal.
According to the classics, "Hello, I want to replenish the card" I take out my phone and put it to the terminal, to which they tell me, "How do you imagine replenishing the card without a physical card and without money?"
And why did this employee decide that I don't have money 🤡
Well, if I didn't have the money, I wouldn't have come to top up my card 😃
I say, "Well, on the phone, contactless"
To which they respond: (not an exact statement, but the format is the same) "It doesn't work that way"
Well, without a "goodbye" and a polite tone in general, they did not continue working with me.
And BSB bank has such a method of replenishment if you do not have a physical card with you.
It will be great, Alfa-Bank, if you introduce such a function into your cash registers, and it would be nice to teach employees a polite ton, after all, they do not work at the bazaar, even they can talk there.
I had no idea that you didn't have one, I thought that you were also keeping up with the times.
And the ATM that stands here also does not have the function "top up your account.
There was a need to withdraw dollars from a virtual card. An indifferent cashier, in case of a ban on the operation, could not justify the reason for the refusal, a non-working contactless card terminal, arrogant appearance, boorish behavior. Complete lack of professional competence. Instead of being interested in helping as a bank employee, she showed her unwillingness to do her job. I write a review 10 minutes later, I did not remember the last name, please conduct educational work on professional development with this employee and check for professional suitability.
To a remark about a non-working contactless card receiver in a nearby ATM, he replies that the ALFA BANK exchange office has nothing to do with the ALFA BANK ATM.
in general, the branch is good. Only when a certain Merkulova is not an employee there. A boorish and incompetent employee. I served ONE client for 30 minutes. one. The exchange point, damn it. I waited quietly with a one-year-old child in line. To the question "excuse me, but how long will this operation last?" she barked, "Yes, for a LONG TIME! How do I know 5 minutes, 10 or 30??!" and so on.
The employee refused to change euros, exchanged only dollars, referring to the fact that she had lunch soon. There was still time before lunch, I took a taxi and was in a hurry to exchange everything before their break, as a result, I need to take a taxi and go to another exchanger to exchange currency further. Plus, VERY rude service, this is the first time I've seen it in alpha!
We waited in line for 15 minutes and served visitors for a long time. To TAKE A BREAK in front OF US! Why can't we warn you about this in advance so that we contact another bank, appreciate not only your time!
I've been standing for 25 minutes to replenish my card! A hotel employee is being served at the cash desk all this time. The queue has gathered for the entire aisle. It's just awful! There are no words! A crowd of people standing on the entire passage of the hall.
A good exchanger with pleasant rates, Located in the reception area of the hotel, at the same time you can pass the time in a cafe. The entrance for cars is convenient, works around the clock, there is an ATM nearby.
A good exchanger and ATM at the hotel, pleasant staff, clean, fast, everything is as it should be. The exchange rate was not compared, but people are always actively exchanging very decent amounts here
The girl in a very rude way refused to put money on the card exactly at the moment when her lunch started, arguing that if she served me, then others would also swoop in! And she won't be able to move the lunch hour (
The most disgusting service.
I stood in line, I go up to the cash register and the specialist, looking at me, takes out a sign and goes on a technical break.
I don't recommend it
Often a good exchange rate. Near a public transport stop. I didn't see much queues. maximum of one person. It is located in the hotel, to the left of the entrance.
From 08/04/12. To 08/06/12 we stayed at this hotel. I liked everything very much, the service, the room, the breakfasts. It stands in a good place. I recommend.
A great place, currency exchange around the clock, deposit and withdraw money + ATM, you can sit quietly in the lobby of the hotel, put money down, call a taxi. In general, it is very convenient for those who live nearby.
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Anonymous review
November 21, 2022
Modern, clean, neat, cozy and beautiful hotel, and a little expensive, but everything is super.
Everything is working around the clock, there is a place to park the car. If someone has never been there, ask the administrator. In the process, to clarify where the exchange office is, the administrator managed to talk to visitors in three different languages... In short, everything is super and very convenient around the clock
The black curly-haired cashier, neither hello nor goodbye, gave her a 100 bill and asked her to change 50, but she changed the whole hundred. to my indignation, she replied that it was my fault, she said it too QUIETLY. yes, even if I didn't say anything at all, it's her duty to ask how much I want to change. one excuse would have been enough for me not to write this review, but in response I saw a face full of hatred. I wish her to find a job she likes and not spoil other people's mood.
The extortionate exchange rate for the local currency. I do not recommend conducting transactions, at least compare with the exchange rate in other banks
09/03/2020 at 1:15 we arrived at Renaissance to change the currency, the cashier (did not see the name) was silent, asked to exchange 10 euros and gave 20, silently they exchanged 20 euros instead of 10, I did not swear, but a fat minus for the attitude towards the client!
There are no queues, the service is normal, there is an ATM, close to my house - that's all the advantages.
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Level 9 Local Expert
May 30, 2021
May 30, 2021
I arrived at 19:57, the employee of the department closed for a break in 3 minutes. By the way, I had to travel very far to get to the office, and due to the negligence of the employee I had to wait another hour. Alas.
Everything is fine, only the cashier didn't say hello, silently took the money for exchange and that's it! When I took the money and said thank you and goodbye, she looked at me as if she had sent me away! You can't keep such insane people at work!